Customer Service Assistant

SangitaRajgopal

German to English translator since 2 years

Mobile # :919*********.

E-mail id: *******.********@*****.***

Skype id: Sangita.2011

Summary:

> Written and verbal fluency in German and English as well as

translations from German to English.

> Knowledge of SDL TRADOS,MS OFFICE,ACROSS.

> Knowledge of translations in Technical

Dcuments,Legal,Chemicals,Manufacturing,Environmental,Manuals,Electrical,Auto,IT

> Previous QA and/or management experience

> Willingness to work shifts in 24x7 operations and flexibility.

> Previous IT - support experience in an enterprise environment.

Good Analytical skills.

Experience in troubleshooting technical problems in addition to

Excellent Customer Service Skills.

Strong multitasking skills.

> Strong Active listening skills.

> Ability to work in dynamic situations.

> Ability to work toward a goal.

> Ability to identify solutions based on written procedures, guidelines,

and process tools .

> Able to congenially interact with all units within the organization.

> Prepare presentations based upon research, documents and available

information

> DATA INTEGRITY - MANAGED DATA ACCURACY.

> Reports Administration and Technical Support.

> Taken calls from customers and logged them onto Companys

> Database also followed escalation procedures to resolve problems or

issues.

> Maintained strong, professional relationships with all of the

Company's users.

> All times, demonstrate a high level of customer service when helping a

customer and if necessary, to escalate very important issues to a more

experienced Advisor.

> QuickLearner

> Solution oriented

> Ability to work under pressure.

Subject: MIS Analyst and Project Coordinator.

Certificates:

Goethe-Zertifikat(A1,A2,B1,B2.1) IN YEAR 2013.

OCP 9I Dba Certification.

Business German

B2.2(DEUTSCH BERUF) from Max Mueller Bhavan IN YEAR 2014.

Diploma in translation and Tourism in german ( Mumbai University) IN YEAR

2014

Languages known:English,German,Hindi,Marathi,Gujarati.

Employment History:

Apr 2013 - till date : Worked as a Freelance translator for

Wondershare,Hongkong, and Daily assignments for German Company

Outsourcing4work as on date,Bosch(Germany).

My Expertise:

IT related(SAP MM,SAP CO,FI,PP,CRM,BI/,JAVA,ORACLE) for

Outsourcing4work(Germany),

Worked on translating training program for Automoboile Technology for Bosch

(service center),

Worked on small documents in Travel industry, environment related,

physics related, Medicine/ science (Zoology, Biology) related,Pharma

related ( medicines,tablets, prescriptions, combinations), User manuals

(Iphone, mobile, instruments, Warranty), Product descriptions (Product

listing in Ebay, Amazon), sequence of emails, Cover letters, Resumes,

Examintion sheets for students, Certificates for students, Shares,

Trading.

Tools used : Sdl trados,MemoQ,Across,Transit.

Oct 2008 - Apr 2013 :GEIS Pvt. Ltd., Mumbai

Client : Kansai Nerolac Paints,Mumbai.

Position : Support Datawarehousing SAPBI

ReportsConsultant

&EXECUTIVE ASSISTANT - IT.

Job Responsibilities:

> Handle client communications, escalations and reporting .

> Implement and perform the quality and reporting activities for the

team

> Provide operational support and mentoring to team members

Ensure support coverage in 24/7 schedule by owning the shift plan

job scheduling and monitoring, maintenance .

> Testing, debugging, documenting.

> Interacting with clients and understanding the requirements

Maintaining database of prospective candidates.

Sourcing talent through Job portals.

Scrutinizing, prescreening&tele-interviewing the candidate.

Scheduling &Coordinating the interview between Candidate & Client.

Taking feedback after interview.

Job Porting & Bulk Mailing.

> Prepare presentations based upon research, documents and available

information.

> Co-ordinate with HOD's for business review meeting and Board Meeting.

> Coordinate all-important meetings, document the outcome and the action

plan to be taken and follow up.

> Scheduling meetings / attending meetings to take down minutes of the

meeting, circulate the minutes of meeting to concerned parties

> Liaising with various departments of the Company in a personable

manner

> Co-ordinate with all key staff in other various departments and / or

their Secretaries

> Attending to all follow-up action on day-to-day basis.

> Inform COO of any innovative ideas / suggestion to improve departments

efficiency.

> Monitor and coordinate with IT for software maintenance for call

loggers.

> Willing to stretch the extra mile as and when needed.

> Ensure that no folders / documents / files etc are left unattended

> Interact with business on regular basis for their business information

requirement.

Apr 2006 - Oct 2008: Reliance Info Solutions,Mumbai.

worked as an Oracle Datawarehousing Reports Consultant& Executive - IT

Training acquired on Sap Basis .

Job Responsibilities:

> Communication with customers on daily basis and finding solution of

issues and troubles they have .

> Processing documents and informations.

> Working with internal system.

> Job scheduling and monitoring, maintenance .

> Testing, debugging, documenting.

> Have an eye for detail.

> An analytical view / approach.

> Proficient in self organization & work place organization.

> Will be assigning & delegating task to EA's on need basis.

> Experienced in handling multiple Sr. Professionals ( Vice President &

above)

> Excellent communication skills (both spoken & written English).

> Pleasant personality having a proactive approach to ensure tasks are

done within specified timelines.

> Able to congenially interact with all units within the organization.

Apr 2005 - Apr 2006: Motech Software Pvt.Ltd.(Reliance Infocomm),

DAKC.

worked as an Oracle Datawarehousing consultant.

Job Responsibilities:

Generated Data mining & MIS reports forSenior Managers.

Aug 2000 - Mar 2005: Exact Software Pvt.Ltd,Nariman Point.

worked as an IT Hr Assistant

> Joining formalities

> Time office management

> Leave management

> Statutory works

> Employee welfare

> Joining formalities

> MIS reports

> Employee engagement activities

> Appointment letters.

Aug 1996 - Dec 1999 : WockhardtPvt.Ltd,Mumbai.

worked as an Oracle Reports Developer.

Hobbys: Photography,Travel,Reading.

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