Operations Coordinator/Customer Service Representative

BLANCHE JULIET M. GERONA

**** *** ****** *****, *** Marcos, CA

Tel. No. 619-***-**** Email: *************@*****.***

PROFILE:

Strong and dependable individual with a unique combination of experience in accounting and operations.

Possesses an analytical mindset in approaching challenging tasks for meeting corporate expectations and

deadlines.

PROFESSIONAL EXPERIENCE:

Operations Coordinator/Customer Service Representative June 2013 – Present

DOKA USA Ltd., Riverside, CA

The Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern

system formwork technology.

Issues PO for intercompany orders and local vendors.

Reviews packing slip against PO for order and quantities received and post the receipts in the system.

Operates Discos II AX5 (Microsoft Dynamics/ERP) related to customer order processing.

Coordinates with warehouse supervisor for deliveries and return shipments.

Issues bill of lading for shipment of materials to customers, ensures timely delivery, finding alternative,

and follow up on back orders.

Issues rental return report and quotation when hired materials are returned from a jobsite.

Issues monthly rental and sale invoices.

Arranges and coordinates shipment with freight forwarders for incoming containers and airfreight,

including domestic (LTL and parcel) freight.

Follow up on shipment’s arrival to the customer by tracking PRO nos. and tracking details.

Assists Operations Manager in procurement of materials within Doka USA branches.

Assists during physical inventory count and analysis.

Posts stock correction journals and reconcile discrepancy of stock.

Reconciliation of customers account related to deliveries and returns.

Updates delivery and return date of a project in DISPO VT software.

Provides support to account managers and customers in their queries.

Operations Coordinator Feb. 2012 Dec. 2012

DOKA MUSCAT LLC, Muscat, Sultanate of Oman

Responsible for processing customer orders in Discos II AX5 (Microsoft Dynamics/ERP).

Responsible for scheduling deliveries to customers.

Allocated stocks and checked on shortages when required or finding alternative.

Responsible for checking rental rates and run monthly rental invoices.

Attended customer complaints related to invoices and orders.

Responsible for monthly closing of Rental Inventory Valuation (RIV)

Handled export and import of materials within Doka subsidiaries.

Prepared commercial documents for re export of materials.

Monitored shipment arrival and checked on delays.

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Logistics Manager Sept 2008 to Jan 2011

DOKA Gulf FZE, Dubai, UAE

Responsible for the daily operation of Logistics Department.

Supervised and monitored activities and transactions in Discos 1-ERP system.

Provided monthly KPI of the logistics coordinators to HR Dept.

Liaising with the Sales Department concerning prices, availability and lead time of materials until

finalization and closing of a project.

Daily coordination with Procurement department regarding availability of materials.

Responsible for checking rental rates and issuing monthly rental invoices.

Provided recalculation of invoices under dispute.

Issued credit notes as requested by the Sales Accountant and customer.

Chief Logistics Operator July 2004 to Aug. 2008

Doka Gulf FZE, Dubai, UAE

Responsible for the daily operation of Logistics Department.

Responsible for procurement of materials and daily monitoring of stock movement.

Responsible in handling Doka branch deliveries in the GCC countries

Prepared commercial documents for re export of materials.

Responsible for checking rental rates and issuing monthly rental invoices.

Logistics Coordinator Mar. 1999 to June 2004

DOKA Gulf FZE, Dubai, UAE

Responsible in overall handling of deliveries to customers in the UAE and Doka branches in the GCC

countries.

Coordinated with different departments concerning availability of materials, schedule of deliveries and

related commercial issues.

Arranged transportation for deliveries to customers.

Coordinated daily deliveries to client’s project manager and storekeeper concerning time and volume of

materials.

Responsible for checking rental rates, issuing monthly rental invoices and rental return delivery reports.

Handled procurement of locally fabricated materials and import materials from Doka Industrie.

Accounts Head Aug 1995 Feb 1999

AFM Diving & Marine Services (LLC), Dubai, UAE

Reported to Finance Director for the company’s monthly financial reports.

Verified daily time record, prepared payroll and handled bank transfers of divers’ salaries and allotment.

Prepared payment vouchers and issued checks for payment to vendors.

Received payment from the customer and issued official receipt.

Prepared bank reconciliation statement, monthly financial statements such as Balance Sheet, Profit and

Loss Statement, Cash Report, Analysis Report, and Budgets.

Prepared commercial invoices and statement of account of customers.

Accounting Staff Aug. 1992 – May 1994

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Avescor Motors Corp., Philippines

Received and checked supplier’s invoices.

Prepared payment vouchers and issued checks for payment to vendors.

Responsible for debtors account.

Maintained stock record and reconciled the same during inventory.

Accounting Staff/Secretary Mar. 1989 Oct. 1991

International Builders Corp, Philippines

Arranged meetings, travel arrangements, hotel reservations, gatherings and seminars.

Handled bank dealings like transfer of funds, encashment of checks and deposits.

Handled petty cash fund and report.

Prepared Bank Reconciliation Statement.

EDUCATION: Bachelor of Science in Commerce (Major in Accounting)

COMPUTER KNOWLEDGE:

MS Office, DOKA DISCOS I and II –AX5 (Microsoft Dynamics AX) ERP Software, DOKA Point Out Dispo VT

Software.

REFERENCES:

Available upon request.

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