Customer Service Technician

Teresha LaRue

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**** ******* ****

Brunswick Hills, OH 44212

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Home 330-***-****

Cell (330) 461- 4007

*******.*****@*****.***

SUMMARY

I am a reliable, dedicated, hard-working individual, with

supervisory skills, proficient with computers, fabrication

skills, and a strong background in electronics. I work well

independently or in a team. I have customer service

experience and excellent organizational skills.

EDUCATION

Western Governors University Salt Lake City, Utah

In the process of obtaining a Bachelor's Degree in Business

Management

ITT Technical Institute, Strongsville, Ohio

A.A.S. in Electronics Engineering Technology

RELATED SKILLS

Technical

Troubleshooting skills

Soldering (Surface mount and through board), IPC 610

Certified

Windows Operating Systems

Microsoft Office

SAP inventory control system

Mechanically inclined (experience with most power, and hand

tools)

Experience with calipers

Proper use of electronic equipment including: Oscilloscope,

Digital/Analog Multimeter, Chipmaster (surface mount

machine), Spectrum Analyzer, High pot testers, Power

supplies, and Amplifiers

Environmental Chambers.

Tow motor licensed

Managerial

My managerial experience includes managing up to 6 people at

one time, and

training associates on proper procedures with efficiency and

safety. I was a safety team leader for two years. I managed

inventory, ordered merchandise, and handled customer service.

WORK HISTORY

Bendix Elyria, Ohio January 2014-

Present

(Contracted through Areoteck)

Electronic Technician-Responsibilities include: Testing, new

and existing products and recording data. Assembling,

Updating (Software and Hardware) and Maintaining test

equipment. Building, designing, and testing harnesses and

test fixtures. Tow motor licensed. Work with environmental

Chambers. Assisted with installations of safety systems on

semis.

General Electric/Reuter Stokes Twinsburg, Ohio

March 2006-April 2013

(Contracted through Adecco Technical until July 2006)

Electronic Technician- Responsibilities included: Assembly,

Soldering, Conformal coating, Spot welding, Potting, Laser

etching, Testing, Manufacturing springs, Brazing, Copper

blushing, Wet Blasting, and Buffing. I worked in a test lab

with radioactive sources, testing products and integrated

systems. Worked with environmental chambers. Using ISO9000

practices. I assisted with assembling and testing new

products for New Product Introduction. I was the EHS

Wildlife team co-leader for 2 years. (An OSHA VPP star

facility)

Miller's Rental and Sales Valley View, Ohio

May 2002-March 2006

Customer Service Representative- Responsibilities include:

answering phones, assisting customers with purchases, problem

solving, assisting customers in our showroom, data entry and

organizing and prioritizing orders.

Fabrication Technician- Responsibilities include: building

custom seating for wheelchairs, sewing custom covers for the

seating and other items, programming electric wheelchairs

(with occasional soldering and minor repairs to the

electronic controls), dealing with a highly diverse handicap

population where quality and attention to detail were a must.

DANKA Office Imaging Independence, Ohio

July 2001-September 2001

Field Engineer-Responsibilities include: repairing copy

machines, customer service, ordering parts, maintaining

inventory, prioritizing repair calls for the day.

Motorola Rockford, Illionios

December 1999-July 2001

Communications Technician- Responsibilities include:

analyzing, repair, problem solving, training, and customer

service. I was lead technician for the VRM (vehicular radio

modems) line of products, which is a data communication

device for emergency response vehicles.

* References available upon request.

Contact this candidate