Kacey L O'neil *** Stonecutters Cove Stockbridge Ga 30281 678-***-**** • acn6d4@r.postjobfree.com Assistant Manager Shanes Rib Shack (Mcdonough) ● Taking a lead responsibility I managed the front of the house and back of the house employees. My responsibilities were but not limited to: ● *Scheduling ● *Business development ● *Staff training ● *Customer satisfaction ● *Detail- oriented ● *Strong leader ● Exhibiting thorough knowledge of food, beverages, supervisory duties, service techniques and guest interactions. ● Ensure maintenance of proper cleanliness in the front of the house and back of the house. ● Prepared the schedule weekly for employees. ● Communicated well and used inter professional skills to establish positive relationships with guests as well as other employees. ● Input customer orders into system and deliver food/beverages to table with a positive attitude. Classic Collision (Union City) Administrative assistant days past due. I was also responsible for ordering supplies for front office. Benton Express (Atlanta, Ga) Administrative assistant ● Accounts Receivable accounts. ● Head CSR March 2014- present January 2013 - January 2014 ● My responsibilities were answering phones, opening and closing RO files to customer vehicles, taking payments, receiving and posting invoices as well as scanning those documents into the computer system. I collected money owed from insurance companies as well as customers that were over 30 September 2005 - June 2012 ● I began my tenure as a Receptionist, my responsibilities included but was not limited to, answering telephones, scanning/imaging into the computer, filing of documents and invoices, logged and returned NSF checks, posted cash transactions from branch terminals and customers. I was responsible for all bankruptcy filings and the preparation of related documents. In addition I maintained customer's proof of damage claims. ● When I was promoted to Accounts Receivable my responsibilities included receivable collections for about 350 customers, processing credit card transactions, initiating payment plans, and managing ● As the Head CSR for an Interline carrier, we provided quotes, traced shipments, did their dispatching, created their invoices, and updated an Excel spreadsheet of their inbound and outbound shipments. I handled their calls requesting quotes, rates and dispatching to all of our customers new and existing. I was also responsible for updating our fuel percentage report daily for all of our customers through an Excel spreadsheet. Highschool Diploma