Customer Service Engineering
Resume:
Lisa C Miller
***** ******** **; Clinton Township, MI 48038
Phone: 586-***-****
E-mail: **********@*****.***
Objective
My objective is to find employment in an administrative/management position within the automotive
industry. I have many years of professional and corporate experience which has allowed me to gain valuable
office skills, people skills and professionalism in the work place.
Education
Central Michigan University
3.8 Business Management (Junior)
Attended CMU extension campus to pursue a minor in Business Management with a major in
International Business.
Experience
Cityside Management Corporation (12900 Hall Rd, Suite 220; Sterling Hgts, MI 48313)
Closing Specialist (April, 2011 - Apri, 2014)
In this position, our office contracted for HUD in the sale of foreclosed properties. I work closely with
HUD in preparing closing packages for the major banks on their foreclosed property cases. My key
responsibilities include working with all County offices in accessing legal documents, preparing and reviewing
documents for HUD to sell the foreclosed property and working closely with the title companies through to
closing.
Orlans, PC (1650 W Big Beaver; Troy, MI 48084)
Bankruptcy Specialist (November, 2009 – April, 2011)
This position worked with all legal aspects of the foreclosure and bankruptcy market. I worked closely with
the Counties accessing all legal documents in relation to foreclosed properties when the mortgagee had
additionally filed for bankruptcy. In addition, I prepared legal documents for the attorneys to stop the
foreclosure process due to the bankruptcy filing; ceased the foreclosure process with the Counties and
banks and worked closely with the banks and Counties to keep all alerted to the status of the foreclosed
property.
eTitle (1650 W Big Beaver; Troy, MI 48084)
Customer Service (November, 2007 – November, 2009)
This is the sister company to the above law firm. I began my foreclosure experience with this title company
in receiving the foreclosures cases from the banks. My responsibilities included preparing the case files for
the law firm to begin the foreclosure process, clearing title and working closely with Freddie Mac and Fannie
Mae foreclosure cases. I maintained close customer contact with the banks as to the status of their cases.
Resume: Lisa C Miller
Meritor Automotive (2135 W Maple Road; Troy, MI 48084)
Warranty Analyst, August, 1995 - August, 2000
In this position, I was responsible for managing the Warranty accounts for Freightliner Corporation and
Volvo Trucks, NA. I reviewed all warranty claims, reviewed warranty contracts and terms, determined if
claims were warrantable and issued credit when due. In addition, travelled to quarterly customer reviews
and met with sales and warranty staff to maintain customer satisfaction.
Engineering Project Coordinator, August, 1990 –August, 1995
Reported to the Director of Engineering in tracking and reporting the engineering hours spent on various
engineering projects per each engineer. Traveled and participated in quarterly customer and plant reviews
with top management, engineering and sales staff. Created Excel reports detailing the status and timelines
on all engineering projects.
Administrative Assistant, July, 1985 – August, 1990
Reported to Director of Engineering and his staff of 25 engineers. Arranged travel accommodations,
scheduling meetings and maintaining schedules, managed all project hours by engineer, maintained all phones
for entire engineering department, and assigned to special projects.
Secretary, June, 1983 – August, 1985
Hired in from a co-op position to report to various Engineering Managers and their staff. Maintained
phones, prepared presentations, word processing, engineering reports, schedules and travel
accommodations.
High-School Co-Op, June, 1982 – June 1985
This position floated throughout the organization on various assignments, including working for the
President, while learning about the organization and acquiring the skills to successfully progress.
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