Administrative Assistant Customer Service
Resume:
Valoura Swygert
Norfolk, VA 23523
OBJECTIVE
Seeking the position of a Medical Administrative Assistant in a reputed organization to improve
in various aspects and benefit the company in turn. The transferable and interpersonal skills
earned from my previous work experiences can benefit me in my prospective work.
EDUCATION
Bryant & Stratton College-Virginia Beach Campus August 2014
Associate of Applied Science in Medical Administrative Assistant
Tidewater Community College December 2007
Nurse’s Aide Program
• Completed 80 hours of extensive clinical training
HIGHLIGHTS OF QUALIFICATION
• •
Knowledge of HIPPA regulations First Aid and CPR certified
• •
Medical Terminology 5+ years of nursing assistant
• experience
Healthcare Software
MAJOR ACCOMPLISHMENTS
• •
Achieved the targets of resident care Improved patient’s positive feedback
plans – 2011 by 50%
• •
Designed new strategies and Organized Long Term Care
timetable of duties department successfully
• •
Increased efficiency by 30% Trained 10 new nursing aides
PROFESSIONAL EXPERIENCE
NCO Financial/Sprint At Home August 2013
– Present
Customer Service Representative
• Set payment arrangements for customers
• Receive inbound calls and place outbound follow up calls to customers
• Ensure customer satisfaction and meet quality assurance requirements
• Answer questions about the company and handle issues with the account for customers
Valoura Swygert
Page 2
Heartland Hospice June 2014 – August 2014
Medical Administrative Assistant Internship
• Answering the phone
• Compiling medical records and charts
• Checking in patients at the front desk
• Operating computer software and office equipment
Favorite Healthcare Staffing December 2012 – July 2013
Certified Nursing Assistant
• Took patients vital signs
• Provided patients with nursing services including medication and toileting
• Maintained patient vital statistic as per the facility’s procedures
• Turned and changed beds
• Installed and emptied catheter bags
• Feed residents
Harbor Pointe Rehab Center August 2011 – September 2012
Nursing Aid
• Assisted licensed nursing staff in providing direct patient care
• Helped in the environmental preservation of the nursing unit
• Cleaned and bathed patients
References available upon request
Contact this candidate