Valoura Swygert

**** ********* *****

Norfolk, VA 23523

757-***-****

OBJECTIVE

Seeking the position of a Medical Administrative Assistant in a reputed organization to improve

in various aspects and benefit the company in turn. The transferable and interpersonal skills

earned from my previous work experiences can benefit me in my prospective work.

EDUCATION

Bryant & Stratton College-Virginia Beach Campus August 2014

Associate of Applied Science in Medical Administrative Assistant

Tidewater Community College December 2007

Nurse’s Aide Program

• Completed 80 hours of extensive clinical training

HIGHLIGHTS OF QUALIFICATION

• •

Knowledge of HIPPA regulations First Aid and CPR certified

• •

Medical Terminology 5+ years of nursing assistant

• experience

Healthcare Software

MAJOR ACCOMPLISHMENTS

• •

Achieved the targets of resident care Improved patient’s positive feedback

plans – 2011 by 50%

• •

Designed new strategies and Organized Long Term Care

timetable of duties department successfully

• •

Increased efficiency by 30% Trained 10 new nursing aides

PROFESSIONAL EXPERIENCE

NCO Financial/Sprint At Home August 2013

– Present

Customer Service Representative

• Set payment arrangements for customers

• Receive inbound calls and place outbound follow up calls to customers

• Ensure customer satisfaction and meet quality assurance requirements

• Answer questions about the company and handle issues with the account for customers

Valoura Swygert

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Heartland Hospice June 2014 – August 2014

Medical Administrative Assistant Internship

• Answering the phone

• Compiling medical records and charts

• Checking in patients at the front desk

• Operating computer software and office equipment

Favorite Healthcare Staffing December 2012 – July 2013

Certified Nursing Assistant

• Took patients vital signs

• Provided patients with nursing services including medication and toileting

• Maintained patient vital statistic as per the facility’s procedures

• Turned and changed beds

• Installed and emptied catheter bags

• Feed residents

Harbor Pointe Rehab Center August 2011 – September 2012

Nursing Aid

• Assisted licensed nursing staff in providing direct patient care

• Helped in the environmental preservation of the nursing unit

• Cleaned and bathed patients

References available upon request

Contact this candidate