Customer Service Assistant

Emily A. Opiela

*******@*******.*** 610-***-****

Summary:

• Leadership, Oral, Written and Communication Skills

• Effectively collaborate with peers

• Highly Organized and Great Attention to Detail

• Committed to, and have a talent for setting high performance standards for myself

• Energetic, Hardworking and Ready to learn

• Computer Skills: Microsoft Office, Onesite, Yieldstar, and BlueMoon

Educational Summary:

Lock Haven University of Pennsylvania

Bachelor of Science Degree

Concentration in Community/Commercial Recreation Management

Qualifications:

• CWS Sales Certification

• Leasing Director Seminar

• Assistant Community Director Seminar

• Triangle Apartment Association Seminars: Fair Housing, Legal, and Bed Bug

Professional Summary:

CWS Apartment Homes, LLC January 2011 – January 2015

The Marquis at Silverton--Cary, NC

Assistant Community Director (June, 2014 – January, 2015)

• Maintained resident records and property financial data

• Shown apartments and closed on potential residents

• Recorded all traffic and leasing activity

• Move in/out procedures

• Ensured grounds are ready for use

• Prepared service requests and assigned them to maintenance staff

• Maintained renewal programs

• Collected rent

• Ensured all applications, new move-ins, and renewals were entered into the database

• Ensured offices are organized

The Marquis on Cary Parkway--Morrisville, NC

Leasing Consultant and Director (January, 2011 – June, 2014)

• Greeted, qualified, showed, and closed on prospective residents

• Recorded traffic and leasing activity

• Verified applications and notified applicant of approval or denial

• Prepared move-in packages and lease paperwork

• Walked through units to ensure they are ready

• Move in/out procedures

• Ensured that the grounds, showing routes, models, leasing carts, and office were ready

• Assisted with outreach programs

• Maintained monthly market survey and knowledge of competition

• Prepared service requests and assigned to maintenance staff

• Maintained renewal program

• Maintained all office inventory

Palmira Golf and Country Club--Bonita Springs, FL September 2010 – December 2010

Administration Assistant

• Customer Service; greeted and assisted the needs of the customer/member

• Scheduled appointments for club members and prospective members

• Answered and directed phone calls

• Maintained inventory of office supplies

• Filed invoices and sent out bills

TradeWinds Island Resort--St. Pete Beach, FL May 2010 – September 2010

Recreation Internship

• Planned, Coordinated and Supervised special events

• Opened/Closed outlets and facilitated crafts/activities

• Computer procedures and Cash handling

• Administered marketing for resort events

YMCA--Lock Haven, PA May 2009 – October 2009

Recreation Internship

• Administered marketing for various programs

• Designed schedules for YMCA groups, classes and activities

• Conducted solicitation efforts for programs to local businesses

• Wrote a grant for technology improvements

• Organized various programs for a variety of age groups:

• 5K Run

• Aerobic Classes

• Halloween Party

• Wine Tasting Bus Tour to the NY Finger Lakes

Scot’s Lo Cost--Lock Haven, PA March 2007 – April 2010

Head Cashier

• Customer Service

• POS sales, cash handling

• Opening/Closing store and cashier drawers

References:

• Elizabeth McMurtry -- 919-***-**** - ********@*************.***

• Lindsay Neems – 919-***-**** - ******@*************.***

• Shelby Matthews – 919-***-****- *********@*************.***

• Robert Navaro – 919-***-****

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