Felicia Thomas

*** ** **** ***. ( PLANTATION, FL 33317 ( 954-***-**** (H) ( (305) 610-

**** (C) ( acn6ak@r.postjobfree.com

Certified Professional in Human Resources (PHR)

CERTIFIED PROFESSIONAL IN HUMAN RESOURCES WITH MORE THAN 5 YEARS OF

EXPERIENCE SEEKING A NEW OPPORTUNITY. EXTENSIVE EXPERIENCE RECRUITING; IN

PERFORMING BACKGROUND CHECKS, DRUG TESTS, AND EMPLOYMENT VERIFICATION;

SCHEDULING INTERVIEWS; LEADING NEW-HIRE ORIENTATIONS; AND PERFORMING

BENEFITS ADMINISTRATION. I HAVE WELL-DEVELOPED SKILLS WITH LEGAL HUMAN

RESOURCES POLICIES AND PROCEDURES, INCLUDING E-VERIFY AND EEO LAWS .I AM A

DEDICATED EMPLOYEE WITH OUTSTANDING COMMUNICATION, ORGANIZATIONAL, AND

PLANNING SKILLS. I AM EXTREMELY KNOWLEDGEABLE IN WORKING WITH A VARIETY OF

HR DATABASE AND SOFTWARE PROGRAMS INCLUDING HRIS, PEOPLESOFT, AND ORACLE.

Areas of Expertise

HR Policies & Procedures Sourcing Onboarding and New-Hire Orientations

E-Verify, EEO Laws

Payroll HRIS, PeopleSoft, Oracle Employment and Degree Verification

Background Checks

Education & Certifications

NOVA SOUTHEASTERN UNIVERSITY, FT. LAUDERDALE, FL

2010

Master of Science Degree in Human Resources Management

Barry University, Miami Shores, FL

2005

Bachelor of Science in Professional Administration

Barry University, Miami Shores, FL

2004

Certified Professional in Human Resources (PHR)

Experience

CITY OF OPA-LOCKA 03/2013-PRESENT

COLLECTION SPECIALIST

. Collect on delinquent accounts of water bills, and other actions to

recover past due accounts

. Conduct skip tracing methods, send out collection letters

. Creatively use of proven follow-up techniques, and resolve

discrepancies

. Run aging report monthly to give break down to Senior Management for

weekly meetings

. Prepare adjustment/credits where necessary to expedite collection

activity

. Responsible for out bound collection communicating with customers via

telephone and email

. Process payment plan agreement using independent judgment based of

history on account

. Processing releases of liens

. Communicate with customer internal/external to resolve unpaid claims

. Process and monitor payment plan.

. Open and close work orders from meter reader dept.

Firstsource Advantage, LLC, Doral, FL March

2011-March 2012

An international company providing collection and recovery solutions on

behalf of credit-card issuers.

Human Resources Assistant

. Assist with the on-boarding process for new employees; coordinate new-

hire paperwork, conduct employee background checks and exit interviews.

. Perform pre-employment reference checks and background checks.

. Schedule interviews with potential candidates and process written

employment verifications.

. Administer employee clearance exit interviews.

. Make travel arrangements for employees and potential candidates.

. Present training programs and ensure materials are prepared and available

on the first day of training.

. Schedule training rooms and facilities for presentations and meetings;

ensure training rooms are prepared with necessary computers, projectors,

whiteboards, and video-conference equipment.

. Maintain employee files and the human resources filing system.

University of Miami, Miller School of Medicine, Miami, FL

March 2010 - August 2010

Human Resources Assistant (Temporary Position)

. Prepared initial phase of recruitment, coordinated new-hire paperwork,

and maintained employee files, including I-9 verification.

. Administered new employee orientations, conducted reference checks, and

scheduled interviews.

. Processed employee ID badges and access cards.

. Conducted employee background checks.

. Conducted exit interviews.

. Processed merits, longevities, promotions, and made pay adjustments

accordingly.

. Balanced and audited payroll.

Human Resources Internships

DEPARTMENT OF VETERAN AFFAIRS, MIAMI, FL

MAY 2008 - DECEMBER 2008

Provides patient care and federal benefit to veterans and their dependents.

Human Resources Assistant Intern

. Administered pre-employment screening, including background checks,

references checks, and fingerprinting.

. Maintained HR files for SASS 70 auditing.

. Entered applicants into human resources database and verified credentials

of health-care professionals.

. Managed distribution of job-offer packages and benefits.

. Answered incoming phone calls and maintained personnel files.

. Processed and issued more than 150 identification cards.

City of Miramar, Miramar, FL

August 2007 - December 2007

Human Resources Assistant Intern

. Scheduled interviews and gave skills assessment tests to prospective

applicants.

. Processed employee applications, performed background checks, reference

checks, drug tests, and fingerprinting.

. Maintained human resources filing information, ensured accuracy of

information, and maintained confidentiality of personnel records.

. Greeted and assisted walk-in customers.

. Answered phones and screened all department calls.

. Processed travel arrangements and arranged for reimbursements.

Computer Skills

MICROSOFT WORD, EXCEL, OUTLOOK, POWERPOINT, HRIS, ORACLE, PEOPLESOFT

Professional Affiliations

GREATER MIAMI SOCIETY OF HUMAN RESOURCES (GMSHRM)

Human Resource Association of Broward County (HRABC)

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