Customer Service Administrative Assistant

Capable professional with extensive experience in office management,

accounts receivable and administrative roles, that produces efficient

business operation. Highly organized and dedicated self-starter who meets

project deadlines, while performing multiple tasks within fast paced

environments.

Dynalink Communications: New York City, NY

03/2003 - Present

HR/Office Manger & Payroll Coordinator

. Direct personnel, training, and labor relation activities

. Advise mangers on organization policy matters and recommend needed change

. Identify staff vacancies and recruit, interview and select applicants

. Serve as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related

problems to foster positive environment

. Meet with all new hires to explain benefits, guidelines, and procedures

. Process payroll for 50+ employees

. Update employee's files with the latest tax forms.

. Ensure all employees are following New York City Labor laws

. Overseeing inventory, supply ordering and shipping

. Facilitate a broad range of administrative functions, including database

maintenance, travel arrangements, calendar management and business

correspondence

Dynalink/Birns Communications: New York City, NY

03/2003 - Present

Accounts Receivable/Collections

. Daily payments

. Handle in house check deposits and credit cards payments

. Prepare invoices for payment

. Reconcile invoices and verify account balances

. Respond to vendor and department inquiries

. Coordinate with my purchasing files to analyze and reconcile and the open

accrual report and invoices

. Enter data and applied cash receipts

. Preparing report monthly billing reports

. Contacting customers in regards to outstanding payments

. Provide customer service to all staff

Ari and Ralph Cellular: Brooklyn, NY

2000-2003

Administrative Assistant/Bookkeeper

. Daily payments (cash, checks and credit card payments)

. Prepare invoices for payments

. Reconcile invoices and verify account balances

. Weekly and monthly account reconciliation

. Responsible for filing, copying, answering telephones and generating

mailing labels.

. Assisting customer with cellular products

. Posting online sales, both auctions and website sales

. Ordering and maintaining inventor

Core Competencies:

Strong technical/analytical aptitude

Extensive experience in Microsoft Word, Excel, PowerPoint, Access and

Outlook

Quickbooks

Verizon LSI database

Broadview Networks database

Telecommunications database H2O

Netspain, PBX Cloud, and ShoreTel databases

GSA and government policies and procedures

WPM 50

UPS and USPS

Multitasking and Organization

Account/Client Relations

Time and Task Management

Clear and concise oral and written skills

Bilingual English and Russian

Education;

Berkeley College New York, NY

Bachelors in Accounting, August 2002

Reference available upon request

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