Customer Service Sales

Amor Burrell

*** **** ***** ******, ***.*C, Bronx, NY 10466

Phone: 347-***-**** / E-mail: ************@*****.***

PROFILE

Over four years of outstanding Customer Service, I am able to work in a

fast-paced, high volume environment. A Team Player as well as an

Independent Worker. Excellent communication skills both verbal and written.

I Possess great organizational, public relations, and problem solving

skills. I can be a quick learner with the ability to adapt who enjoys being

challenged moderately and computer literate.

SKILLS

Microsoft Office: Word, PowerPoint,

CERTIFICATE / LICENSE

. Class C CDL (Air brakes, School Bus, Passengers Endorsements; N2*W

Restriction)

. NYS Security Guard License (8 hr certificate, 16 hr certificate)

PROFESSIONAL EXPERIENCE

04/14-Present Gap Inc.

New York, NY

Sales Associate

. Unloaded delivery trucks of merchandise.

. Sorted and folded clothing by each store department.

. Disposed of all lingering debris and boxes.

. Back stock additional merchandise and accessories.

. Frequently moved store fixtures.

. Keeping garbage room tidy and sanitary for pick up.

. Refold all items left in fitting rooms and place back on sales floor.

08/11 - Present Prime Flight Inc.

White Plains, NY

Supervisor

. Complete daily Supervisor Reports

. Distribute All Walkie Talkies to Airport Agents and Airline Agents

. Keep Log of all Incoming and Outgoing Flights and Wheelchair Customers

. Daily Scheduling of Sterile Area Security

. Assistance in Customer and Luggage Check-Ins

. Report all information from Airport Operations to Scheduled Agents

10/13 - 01/14 United Parcel Service (UPS)

New York, NY

Package Handler (Seasonal)

. Continually lifting, lowering and sliding packages between 25 and 70

lbs.

. Scanned all packages before loading them onto feeder trucks.

. Unloaded all incoming packages to be sorted for outgoing deliveries.

. Separated all packages over 75lbs for bulk pick up.

. Created walls inside of the feeder truck with all packages to lower

the risk of damaged packages in route for delivery.

01/13 - 07/13 U.S. Department Of Homeland Security

Flushing, NY

Transportation Security Officer

. Served and protected the traveling public by preventing deadly and

dangerous objects from being transported onto the aircraft.

. Assisted in conducting screenings of passengers, baggage and cargo via

X-ray screening procedures.

. Monitored the flow of passengers through the screening checkpoint to

facilitate the orderly and efficient processing of passengers.

. Participated in daily information briefings concerning security-

sensitive or classified information.

10/11 - 12/11 Patagonia New York, NY

Sales Associate

. Steamed and restocked back-stock merchandise.

. Categorized sales floor items in order from smallest to largest.

. Answered customer service calls and inquiries.

. Greeted all walk-in customers and provided service.

. Listed all merchandise that needed restocking by size.

. Dressed all manikins according to incoming seasonal apparel.

10/09 - 11/10 FAO Schwartz New York, NY

Overnight Stock Associate

. Loaded and unloaded truck deliveries.

. Categorized packages by department.

. Kept shipping and receiving departments tidy.

. Created company fixtures with merchandised items on the sale floor.

EDUCATION

2/07 - 6/07 Bronx Regional High School Bronx, NY

Academic Diploma

5/08 - 12/08 Technical Career Institute (TCI) New York, NY

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