Richard Grow, PMP

**** **** **** ***** ****, AZ *5364

acn68o@r.postjobfree.com

602-***-****

[pic]

I am a self-motivated, team-building person seeking a manager position. I

have over ten years of experience in management with a long career in

Information Technology (IT) in a variety of industries and positions

(Applications Manager, Project Manager, Supervisor, Database Administrator,

Programmer, and Computer Operator). I see each task as an opportunity to

contribute to the team's goals and the company's overall success. I am able

to resolve issues using my communication skills and keep tasks on schedule,

while building trust within the team and organization.

Professional Experience

Applications Manager Dec.

2013 to Current

El Centro Regional Medical Center, El Centro, CA

. Actively managed upgrades to the hospital's GE surgery, Siemens soarian

clinicals, Siemens enterprise document management, MedHost emergency room

applications. Managed the health information exchange for the patient

and clinical portal with multiple vendors. Successfully meet meaningful

use thresholds that allowed the hospital to retain the million of dollars

of financial incentives

. Rejuvenated trust, communication, collaboration and cooperation from a

team that worked behind closed doors to having open communication, idea

sharing and became very productive. The increased productivity and

quality of the team's work was seen by other departments and I shared the

appreciation with the team and leadership

Project Management Office Supervisor April 2013 to

Nov. 2013

Yuma Regional Medical Center, Yuma, AZ

. Implemented Microsoft Project 2010 professional throughout IT, ensured

project leads followed approved process and methodology. Ensured IT the

staff was being utilized appropriately for projects, while base lining

their support, maintenance and administrative allocations

. Changed process to ensure incident ticket aging was reduced from 89 days

to an all-time low of 26 days consistently, within 3 months

. Provided PowerPoint presentations for leadership on projects and

strategic planning

Project Manager Nov. 2012 to

March 2013

Freeport McMoran, Fortune 500 Company (Consultant, Insight Global) Phoenix,

AZ

. Managed pilot global file share migration to SharePoint 2010 using

Microsoft Project Server 2010. Approved project teams hours on a weekly

basis

. Performed mining site leadership, team member kick-off and weekly status

meetings. Communicated status to corporate leadership

Project Manager April 2012 to

Oct. 2012

US Airways, Fortune 500 Company (Consultant, TechOne) Tempe, AZ

. Forecasted department strategic 2013 capital budget plan of $40 million.

Updated vendor and internal project status reports on a weekly basis

. Scheduled and facilitated enterprise-wide Service Orientated Architecture

(SOA) feasibility study. Provided weekly status to the Vice President of

Information Technology and assisted in final presentation to the SOA

executive steering committee

. Managed the Flight Attendant Unification project, which had a time

sensitive release schedule pending ratification of union contract.

Ensured the two vendors and the internal departments were on schedule and

tasks ready for production implementation

Project Manager, GS-12 Series 0301 Dec. 2009

to March 2012

Department of the Interior, Bureau of Reclamation, Yuma Area Office, AZ

. Served as IT Security Manager at Hoover Dam, validated and conducted

exercises for the North American Electric Reliability Corporation

Critical Infrastructure Protection compliance requirements pertaining to

cyber security including incident reporting, response planning, and

recovery planning

. Managed the Hydrologic Database project. Ensured that the IT contractor

was extended to continue to support the project. Assisted in getting

internal staff to backfill for current IT staff to ensure they could

focus on programming versus IT support.

Managed multiple Colorado River bank line stabilization construction

projects. Worked with internal and external stakeholders (Colorado River

Indian Tribe, Fort Mojave Indian Tribe, local communities and other local

agencies) to ensure coordination and communication efforts were being

conducted. Led the team to focus on project goals in addition to their

office's specific needs and requirements

. Researched and coordinated communication with Western Area Power

Administration and Bureau of Reclamation to assist in determining the

ownership of the Gila-Gila Transmission Line. While working together we

were able to resolve the ownership, which had been a pending issue for

several years, within 6-months

. Re-scoped the central files scanning project into SharePoint after it was

transitioned to me with a $1.75 million budget, which was reduced to

$50,000 per year. I initiated working with local volunteer organizations

(Goodwill and WORC) and utilized internal resources to accomplish the

project objectives. Without my efforts, this project would have been

cancelled. Volunteers have worked over 800 hours

Information Technology Release and Project Manager Sept. 2006 to April

2009

American Express, Fortune 500 (Consultant Accenture) Phoenix, AZ

. Supervised staff; wrote performance reports, awarded performance

recognition, provided training and conducted disciplinary actions

. Managed first new server being installed at American Express in several

years.

Worked with IBM contractors and team members to ensure all hardware,

software were compliant with American Express's IT policy and procedures

. Supervised the conversion of a Healthcare Management System from version

1.0 to 2.0, which allowed the application to accommodate multiple health

care providers, implementation of a data warehouse and multiple card

processors. Validated the upgrade met IT security policies and controls.

Coordinated with team members (USA and India), business partners and

external vendors. Received accommodation letter from American Express

. Managed the migration of a File Management System to a different location

including new connectivity, software and hardware. Ensured that IT

security and compliance was being implemented at the non-American Express

data site. Communicated with business partners and vendors to ensure the

project's deliverables remained within agreed-upon scope, time and

budget. Also enhanced and enforced the departments Project Management

methodology

. Managed multiple account receivable project releases and migrations.

Actively communicated and managed project risks, issues, cost and

escalations. Promoted team building by enhancing communication, building

trust, maintaining project focus and emphasizing appreciation with

resources on-shore (USA) and off-shore (United Kingdom, Philippines and

India)

Information Technology Program / Project Manager July 2005

- Oct. 2005

Catholic Healthcare West (Consultant, Perot Systems) Phoenix, AZ

. Managed $13 Million enterprise-wide implementation of Context Management

solution utilizing single sign-on and proximity badges. Ensured that IT

security requirements were being fulfilled. Received appreciation letter

from Senior Vice President of Catholic Healthcare West

. Completed planning the migration of interfaces and installation of

additional hardware and software at the client's corporate data center

Information Technology Project Manager July 2001 -

Feb. 2005

Marsden Holding LLC, St. Paul, MN

. Analyzed and designed process improvement for internal tracking of ATM

funds totaling $60 million. Increased accuracy from 60 percent to +99.9

percent by validating the status of the transactions in the Progress

Database

. Provided project leadership and coordinated communication (internal and

external team members) for Electronic Data Interchange (EDI) to financial

institution, saving 40 hours per day. Ensured that we completed our IT

security and policy requirements, but also carried out the IT

requirements for the financial industry

. Successfully Managed Microsoft Exchange Server / Outlook 2000 migration

project

IT Interface Developer / Implementation Manager Oct.

2000 - May 2001 McKesson HBOC, Fortune 500, Bloomington, MN

. Developed EDI interfaces for the web-based physician software

. Assisted customers and trading partners with analysis, documentation,

implementation and testing of system interfaces, resulting in improved

customer relationship

Senior Programmer / Analyst June 1999 - Oct.

2000

In Home Health, Minnetonka, MN

. Designed and developed company's first web site using HTML

. Planned, developed and managed system-wide test for successful Y2K

implementation. Manually reviewed programs that could not be tested

systematically and corrected issues

Database Administrator / Programmer - Consultant Dec. 1997 -

June 1999

York and Associates, St. Paul, MN

. Served as Database Administrator (DBA) performing tasks such as the

design and creation of SQL tables, stored procedures and triggers, as

well as performance tuning and maintenance on the Microsoft SQL Server

. Created Java interfaces, so all Java programs could connect to the SQL

Server and Progress Databases, utilizing JDBC

Programmer Analyst Nov. 1996 -

Dec. 1997

In Home Health, Minnetonka, MN

. Led team in implementing required government billing regulations

. Maintained company-wide (billing, human resources, payroll and other

applications) programs using Progress software

Programmer and Computer Operator Dec. 1993 - Nov.

1996

St. Cloud Hospital, St. Cloud, MN

. Programmed interfaces for Decision Support System and assisted in

implementation, served as computer operator on AS/400 for first six

months

. Utilized Cognos and RPG to create and maintain hospital's programs

Military Service

E5 Data Processing Technician, United States Navy Nov. 1986 -

Nov. 1991

. Supervised computer operations and maintenance personnel

. Nominated twice for Sailor of the Quarter

. Good Conduct Medal, Expeditionary Service Medal

. Honorable Discharge

Education

Masters Degree in Leadership and Management, Concordia University

. Completed class: Leadership, Management, Influence and Change

. Completed class: Applied Moral and Ethical Leadership

Project Management Institute (PMI)

July 2004

Project Management Professional (PMP) Certification

. Dealt with the PMI areas: Initiate, Plan, Execute, Monitor & Control and

Close

. Maintained certification with required professional development units

B.A. Information Technology in Management, Concordia University

April 2001

. GPA 3.6 Graduated with Cum Laude Honors

. Dean's List every semester

A.A.S., Computer Programming, St. Cloud Technical College

May 1994

. GPA 3.9 - President's Honor Roll

Designed programs in SQL, RPG, COBOL, C++, dBase

A.A., General Studies, St. Leo College

Oct. 1991

. GPA 3.4

United States Navy - Data Processing Technician A School May

1988

. Graduated Top of Class

Training/Volunteer

Bureau of Reclamation

. Successfully completed Leadership Development Program

. Mentored/assisted co-worker who wanted to learn about project management,

who became certified Project Management Professional

Toastmasters International and Volunteer

. Earned Toastmaster's Competent Leadership

. Toastmasters Vice President, Education

. Toastmasters Vice President, Membership

. Volunteer Judge for Miss Yuma County and Miss Arizona

. Volunteer for Humane Society

. Volunteer for Community Clean-up

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