Project Manager Management
Resume:
Richard Grow, PMP
**** **** **** ***** ****, AZ *5364
*******.******@*****.***
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I am a self-motivated, team-building person seeking a manager position. I
have over ten years of experience in management with a long career in
Information Technology (IT) in a variety of industries and positions
(Applications Manager, Project Manager, Supervisor, Database Administrator,
Programmer, and Computer Operator). I see each task as an opportunity to
contribute to the team's goals and the company's overall success. I am able
to resolve issues using my communication skills and keep tasks on schedule,
while building trust within the team and organization.
Professional Experience
Applications Manager Dec.
2013 to Current
El Centro Regional Medical Center, El Centro, CA
. Actively managed upgrades to the hospital's GE surgery, Siemens soarian
clinicals, Siemens enterprise document management, MedHost emergency room
applications. Managed the health information exchange for the patient
and clinical portal with multiple vendors. Successfully meet meaningful
use thresholds that allowed the hospital to retain the million of dollars
of financial incentives
. Rejuvenated trust, communication, collaboration and cooperation from a
team that worked behind closed doors to having open communication, idea
sharing and became very productive. The increased productivity and
quality of the team's work was seen by other departments and I shared the
appreciation with the team and leadership
Project Management Office Supervisor April 2013 to
Nov. 2013
Yuma Regional Medical Center, Yuma, AZ
. Implemented Microsoft Project 2010 professional throughout IT, ensured
project leads followed approved process and methodology. Ensured IT the
staff was being utilized appropriately for projects, while base lining
their support, maintenance and administrative allocations
. Changed process to ensure incident ticket aging was reduced from 89 days
to an all-time low of 26 days consistently, within 3 months
. Provided PowerPoint presentations for leadership on projects and
strategic planning
Project Manager Nov. 2012 to
March 2013
Freeport McMoran, Fortune 500 Company (Consultant, Insight Global) Phoenix,
AZ
. Managed pilot global file share migration to SharePoint 2010 using
Microsoft Project Server 2010. Approved project teams hours on a weekly
basis
. Performed mining site leadership, team member kick-off and weekly status
meetings. Communicated status to corporate leadership
Project Manager April 2012 to
Oct. 2012
US Airways, Fortune 500 Company (Consultant, TechOne) Tempe, AZ
. Forecasted department strategic 2013 capital budget plan of $40 million.
Updated vendor and internal project status reports on a weekly basis
. Scheduled and facilitated enterprise-wide Service Orientated Architecture
(SOA) feasibility study. Provided weekly status to the Vice President of
Information Technology and assisted in final presentation to the SOA
executive steering committee
. Managed the Flight Attendant Unification project, which had a time
sensitive release schedule pending ratification of union contract.
Ensured the two vendors and the internal departments were on schedule and
tasks ready for production implementation
Project Manager, GS-12 Series 0301 Dec. 2009
to March 2012
Department of the Interior, Bureau of Reclamation, Yuma Area Office, AZ
. Served as IT Security Manager at Hoover Dam, validated and conducted
exercises for the North American Electric Reliability Corporation
Critical Infrastructure Protection compliance requirements pertaining to
cyber security including incident reporting, response planning, and
recovery planning
. Managed the Hydrologic Database project. Ensured that the IT contractor
was extended to continue to support the project. Assisted in getting
internal staff to backfill for current IT staff to ensure they could
focus on programming versus IT support.
Managed multiple Colorado River bank line stabilization construction
projects. Worked with internal and external stakeholders (Colorado River
Indian Tribe, Fort Mojave Indian Tribe, local communities and other local
agencies) to ensure coordination and communication efforts were being
conducted. Led the team to focus on project goals in addition to their
office's specific needs and requirements
. Researched and coordinated communication with Western Area Power
Administration and Bureau of Reclamation to assist in determining the
ownership of the Gila-Gila Transmission Line. While working together we
were able to resolve the ownership, which had been a pending issue for
several years, within 6-months
. Re-scoped the central files scanning project into SharePoint after it was
transitioned to me with a $1.75 million budget, which was reduced to
$50,000 per year. I initiated working with local volunteer organizations
(Goodwill and WORC) and utilized internal resources to accomplish the
project objectives. Without my efforts, this project would have been
cancelled. Volunteers have worked over 800 hours
Information Technology Release and Project Manager Sept. 2006 to April
2009
American Express, Fortune 500 (Consultant Accenture) Phoenix, AZ
. Supervised staff; wrote performance reports, awarded performance
recognition, provided training and conducted disciplinary actions
. Managed first new server being installed at American Express in several
years.
Worked with IBM contractors and team members to ensure all hardware,
software were compliant with American Express's IT policy and procedures
. Supervised the conversion of a Healthcare Management System from version
1.0 to 2.0, which allowed the application to accommodate multiple health
care providers, implementation of a data warehouse and multiple card
processors. Validated the upgrade met IT security policies and controls.
Coordinated with team members (USA and India), business partners and
external vendors. Received accommodation letter from American Express
. Managed the migration of a File Management System to a different location
including new connectivity, software and hardware. Ensured that IT
security and compliance was being implemented at the non-American Express
data site. Communicated with business partners and vendors to ensure the
project's deliverables remained within agreed-upon scope, time and
budget. Also enhanced and enforced the departments Project Management
methodology
. Managed multiple account receivable project releases and migrations.
Actively communicated and managed project risks, issues, cost and
escalations. Promoted team building by enhancing communication, building
trust, maintaining project focus and emphasizing appreciation with
resources on-shore (USA) and off-shore (United Kingdom, Philippines and
India)
Information Technology Program / Project Manager July 2005
- Oct. 2005
Catholic Healthcare West (Consultant, Perot Systems) Phoenix, AZ
. Managed $13 Million enterprise-wide implementation of Context Management
solution utilizing single sign-on and proximity badges. Ensured that IT
security requirements were being fulfilled. Received appreciation letter
from Senior Vice President of Catholic Healthcare West
. Completed planning the migration of interfaces and installation of
additional hardware and software at the client's corporate data center
Information Technology Project Manager July 2001 -
Feb. 2005
Marsden Holding LLC, St. Paul, MN
. Analyzed and designed process improvement for internal tracking of ATM
funds totaling $60 million. Increased accuracy from 60 percent to +99.9
percent by validating the status of the transactions in the Progress
Database
. Provided project leadership and coordinated communication (internal and
external team members) for Electronic Data Interchange (EDI) to financial
institution, saving 40 hours per day. Ensured that we completed our IT
security and policy requirements, but also carried out the IT
requirements for the financial industry
. Successfully Managed Microsoft Exchange Server / Outlook 2000 migration
project
IT Interface Developer / Implementation Manager Oct.
2000 - May 2001 McKesson HBOC, Fortune 500, Bloomington, MN
. Developed EDI interfaces for the web-based physician software
. Assisted customers and trading partners with analysis, documentation,
implementation and testing of system interfaces, resulting in improved
customer relationship
Senior Programmer / Analyst June 1999 - Oct.
2000
In Home Health, Minnetonka, MN
. Designed and developed company's first web site using HTML
. Planned, developed and managed system-wide test for successful Y2K
implementation. Manually reviewed programs that could not be tested
systematically and corrected issues
Database Administrator / Programmer - Consultant Dec. 1997 -
June 1999
York and Associates, St. Paul, MN
. Served as Database Administrator (DBA) performing tasks such as the
design and creation of SQL tables, stored procedures and triggers, as
well as performance tuning and maintenance on the Microsoft SQL Server
. Created Java interfaces, so all Java programs could connect to the SQL
Server and Progress Databases, utilizing JDBC
Programmer Analyst Nov. 1996 -
Dec. 1997
In Home Health, Minnetonka, MN
. Led team in implementing required government billing regulations
. Maintained company-wide (billing, human resources, payroll and other
applications) programs using Progress software
Programmer and Computer Operator Dec. 1993 - Nov.
1996
St. Cloud Hospital, St. Cloud, MN
. Programmed interfaces for Decision Support System and assisted in
implementation, served as computer operator on AS/400 for first six
months
. Utilized Cognos and RPG to create and maintain hospital's programs
Military Service
E5 Data Processing Technician, United States Navy Nov. 1986 -
Nov. 1991
. Supervised computer operations and maintenance personnel
. Nominated twice for Sailor of the Quarter
. Good Conduct Medal, Expeditionary Service Medal
. Honorable Discharge
Education
Masters Degree in Leadership and Management, Concordia University
. Completed class: Leadership, Management, Influence and Change
. Completed class: Applied Moral and Ethical Leadership
Project Management Institute (PMI)
July 2004
Project Management Professional (PMP) Certification
. Dealt with the PMI areas: Initiate, Plan, Execute, Monitor & Control and
Close
. Maintained certification with required professional development units
B.A. Information Technology in Management, Concordia University
April 2001
. GPA 3.6 Graduated with Cum Laude Honors
. Dean's List every semester
A.A.S., Computer Programming, St. Cloud Technical College
May 1994
. GPA 3.9 - President's Honor Roll
Designed programs in SQL, RPG, COBOL, C++, dBase
A.A., General Studies, St. Leo College
Oct. 1991
. GPA 3.4
United States Navy - Data Processing Technician A School May
1988
. Graduated Top of Class
Training/Volunteer
Bureau of Reclamation
. Successfully completed Leadership Development Program
. Mentored/assisted co-worker who wanted to learn about project management,
who became certified Project Management Professional
Toastmasters International and Volunteer
. Earned Toastmaster's Competent Leadership
. Toastmasters Vice President, Education
. Toastmasters Vice President, Membership
. Volunteer Judge for Miss Yuma County and Miss Arizona
. Volunteer for Humane Society
. Volunteer for Community Clean-up
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