Customer Service High School

**********@*****.*** **** S Ong Amarillo, TX 791**-***-*** 2150

EDUCATION

Amarillo College current student A.S. Social Science

Anticipated graduation Spring 2016

Caprock High School Amarillo, TX

05/2003 Diploma

EXPERIENCE

Randstad Staffing AIG, Amarillo, TX

Client Service professional

Sep 23, 2013 Apr 22, 2014

Incoming calls for retirement plan provider.

ABC Autos, AMARILLO, Texas

Secretary

Oct 03, 2012 May 01, 2013

Clerical duties, phones, invoices, housekeeping, etc.

Grifols Talecris Plasma Resources, AMARILLO, Texas

Lead Donor Processor/Phlebotomist

Dec 02, 2008 Aug 01, 2012

Supervised/trained up to 4 employees, performed basic reception duties including answering phones, outgoing calls,

customer service, filing, and data entry. Determined donor suitability to donate plasma according to applicable

SOP's, phlebotomy, and quality assurance. Also printed atm receipts for payment of donors, responsible for insuring

no overpayments as well as giving bonus incentives when available.

First Cash Advance, AMARILLO, Texas

Teller/Loan Officer

Feb 01, 2008 Dec 01, 2008

Ran small office alone 6 days a week, very slow paced, therefore lots of marketing,

passing out fliers around town, as well as random mail outs. Daily calls from out of town

supervisor to give daily reports and bi monthly in person. Being alone in office, also had

to accompany auditors and provide any information requested. Performed payday loans,

check cashing, basic housekeeping/reception duties. Responsible for counting up to

$10,000 in cash, coin, and check 3 times daily on paper to be filed permanently and

computer. Daily calls to customers for payment and upsells if availabe, also collected

payment in cash from customers as well as taking checks to various banks in town on

delinquent accounts, if funds available.

Spherion/SOS Staffing, Amarillo, Texas

Temp/Temp to hire

Feb 01, 2007 Feb 01, 2008

warehouse, outgoing call center, filing, data entry

Grifols Biomat USA, AMARILLO, Texas

Quality Sup.(back up), Phleb,Donor/plasma processo

May 01, 2004 Jun 30, 2006

Quality assurance of all records, phlebotomy, plasma processing, determined donor's

suitability to donate plasma according to applicable SOP's, trained employees in all areas

certified. Donors paid in cash at end of donation, responsible for keeping paper record of

all monies paid from a total of about $3,000 as well as determining correct payment

amounts.

REFERENCES

Kevin Suhl 806-***-****

Jose Martinez 806-***-****

Jim Hill 806-***-****

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