Manager Project

Mahi Manchala

PROFESSIONAL SUMMARY

. Over ** years of experience in Testing and Quality Assurance of Web-

Based, Client-Server, Multi-Tier and ERP applications and over 7 years of

managing experience handling multi-application project releases,

resources, schedules and deliverables.

. Experience with QA/QC Methodologies including Black Box, White-Box, Gray-

Box testing and QA Strategies to ensure the Quality Control.

. Expertise in writing skills and setting up standardized procedures for

BRD, SRS, FRD and Data dictionary documents

. Knowledge of Software Development Life Cycle (SDLC) methodologies

including Waterfall model, V-Model and Rational Unified Process (RUP),

Agile processes.

. Master in change management skills in the technical, strategic and

structural areas as required by the business for successful deliverables

. Expertise in resource management cross training resources within limited

budgets.

. Expertise in working in an agile environment gathering requirements and

achieving solutions through collaboration between self-organizing and

cross-functional teams

. Extensive experience in Manual Testing and expertise in creating

automation environment using Win Runner, Quick Test Professional (QTP),

Load runner, Quality Center, Rational Functional and Performance tester.

. Extensive knowledge in various Financial Business Processes like Interest

Rate Fluctuations, Equities, Stocks, Exchange Rates and VaR (Value at

Risk).

. Experience in Developing and Executing Test Plans and Test Cases from

Requirements and Design Documents.

. Expertise in data validation testing using ETL tools like Informatica.

. Proficiency in back-end database testing and verification of data

integrity using SQL, PL/SQL.

. Experience in execution of AUTOSYS jobs using UNIX Shell Scripts.

. Good working knowledge of JavaScript, VBScript, HTML, DHTML, EJB, JSP,

JCL, SDSF etc.

. Strong experience in performing Smoke, Unit, GUI, Functionality, System,

Integration, Performance, UAT, End-to-End and Regression tests.

. Expertise in testing ERP data ware house products like SAP, Cloud systems

including Workday.

. Experience in creating Requirements Traceability Matrices.

. Expertise in predictive analytic techniques.

. Proficiency in Development of Templates, Standards, Bug Reporting, Error

Documentation and Training Materials.

. Proficient in Managing Delivery Schedules as per Business/Functional

Requirements.

. Excellent team player with good Written and Oral Communication and

Interpersonal skills. Experienced in providing Knowledge Transfer to team

Members and End Users.

PROFESSIONAL EXPERIENCE

Citi Private Bank

TCoE QA and Environment Release Implementation Manager

Jan'14-

Present

Citi Private Bank, a subsidiary of multinational banking

conglomerate Citigroup, markets private banking services for wealthier

clients, including entrepreneurs and senior corporate executives. It has 60

offices in 23 countries. To qualify for a Citi Private Bank account, one

must have a net worth of at least US$25 million. Its private

banking services are divided between high net worth clients and Law Firm

groups, which focus on servicing the needs of high net worth

individuals and law firms and their lawyers. Formerly part of Global Wealth

Management, Citi Private Bank is now part of Citi's Institutional Clients

Group. Therefore, Citi Private Bank clients are treated as institutional

investors rather than consumer banking clients. Acted as the ISTQA and

Environment Release Manager for all the applications in the Private banking

division.

. Accomplished quality assurance human resource objectives by recruiting,

selecting, orienting, assigning, scheduling, employees, communicating job

expectations, planning, monitoring, appraising, and reviewing job

contributions, planning and reviewing compensation actions, enforcing

policies and procedures. Headed a team of 120 resources including onsite

and offshore with 40 applications under the Private banking division

globally (US( AMRS), AP and EM) with monthly releases.

. Achieved quality assurance operational objectives by contributing

information and analysis to strategic plans and reviews, preparing and

completing action plans; implementing production, productivity, quality,

and customer-service standards, identifying and resolving problems,

completing audits, determining system improvements, implementing change.

. Met quality assurance financial objectives by estimating requirements,

preparing an annual budget, scheduling expenditures, analyzing variances,

initiating corrective actions.

. Developed quality assurance plans by conducting hazard analyses;

identifying critical control points and preventive measures, establishing

critical limits, monitoring procedures, corrective actions, and

verification procedures, monitoring inventories.

. Validated quality processes by establishing product specifications and

quality attributes; measuring production; documenting evidence,

determining operational and performance qualification, writing and

updating quality assurance procedures.

. Maintained and improved product quality by completing product, company,

system, compliance, and surveillance audits, investigating customer

complaints, collaborating with other members of management.

. Acted as an environment release management specialist coordinating with

the EM team for test environment support and maintenance, Check

environment preparation for testing, Deployment of code in the server and

packages in the database and maintaining the test DB server and

troubleshooting. Also coordinated Interface set up with other systems and

applications ensuring services are running between them and subsequent

UAT release of packages after IST sign off.

. Used HP Application Lifecycle Management for requirements

management, test planning, functional, regression, performance

testing and defect management. Prepared quality documentation using

ALM Qulaity Center to create reports like daily dashboards and monthly

dashboards by collecting, analyzing and summarizing information and

trends including failed processes, stability studies, recalls,

corrective actions, and re-validations.

. Enhanced department and organization reputation by accepting ownership

for accomplishing new and different requests, exploring opportunities to

add value to job accomplishments.

Environment: Quick Test Professional-10.0 for functional regression

automation, Eggplant for Mobile automation,Load runner for performance

testing, ALM QC 10.0, Oracle, Microsoft Visio and project, Windows XP and

UNIX.

AIG

Dec' 2011 to Dec'13

QA Manager -HRIT

American International Group, Inc. (AIG) is a leading international

insurance organization-serving customers in more than 130 countries. AIG

companies serve commercial, institutional and individual customers through

one of the most extensive worldwide property casualty networks. In

addition, AIG companies are leading providers of life insurance and

retirement Services in the United States. Managed the HRIT QA group for a

Workday implementation of the HR system from PeopleSoft globally while

maintaining the legacy HR system in US and Canada.

. Tested the entire HCM System covering the employee life cycle from

hire to retire including various phases of Recruitment, Hiring,

Onboarding, Position Management (Promotion, Demotion, Lateral move),

Expatriation, Termination, Retirement and Separation

. Overcame major challenge in Workday Testing is understanding complex

requirements related to Business Process with their integrations with

Upstream / Downstream third party applications and converting them to

End-to-End Test Scenarios for 100% Test Coverage

. Provided System configuration inputs in accordance with Solution

Design & Configuration Workbook

. Provided Expertise in integrating the solution with third party

systems

. Tested the Employee master data -head count reports, interfaces,

conversions, Enhancements, Forms and Workflow.

. Ensured successful quality and timely delivery of close to 300 plus

change requests per month including the BAU (Core HR, Base benefits,

Payroll, Self services, Re-lo, Manager Hierarchy, Org Management,

compensation, RPR) and the HRIM releases for roll outs of HR across 57

countries including different payroll vendors

. Involved in tools patch and tax updates to keep the PS version update.

. Provided Budget and resource estimates on a quarterly basis based on

projects executed on hand

. Handled a team of 60 team members onsite and offshore, ensuring

resource and skills management are up-to date and as required

. Conducted cross training sessions within the team to keep the

knowledge update.

. Review daily status reports and resource updates and send in weekly

reports to the higher management

. Track and meet on testing activities, including testing results, test

case coverage, defects discovered and their status, performance

baselines, etc.

. Document, implement, monitor, and enforce all processes and procedures

for testing is established as per the standards defined by the

organization. Ensure content and structure of all Testing documents /

artifacts is documented and maintained and is audited for Fed

readiness.

. Automated applications for regression testing and reduce timelines for

QA efficiency

Environment: Quick Test Professional 10.0, People soft Version 9.0, Oracle

Tools Patch -8.53, HPQC 10.0, Oracle, Mercury Quality Center, Microsoft

Visio and project, Windows XP and UNIX

Merrill Lynch/Bank of America

May 2009 to Nov' 2011

QA Manager -Credit Risk management/GCPI /GMRT/GCB

The goal of credit risk management is to maximize bank's risk-adjusted rate

of return by maintaining credit risk exposure within acceptable parameters.

Managed the QA releases for the credit risk applications with different

legal entities inherent in the entire portfolio as well as the risk in

individual credits or transactions. The effective management of credit risk

is a critical component of a comprehensive approach to risk management and

essential to the long-term success.

. QA Team Manager, resource manager, Onsite/Offshore coordinator

handling multi- applications with different technology, knowledge base

and end user functionality. Working closely with the business analysts

and development teams for requirements and release updates.

. Managed the QA releases and activities in the bank's investment

banking area under the Merrill Lynch subsidiary. Involved in creating

standardized QA procedures for Leveraged Finance, Syndicated Loans and

Mortgage backed securities applications.

. Involved in approving change management requests for release items to

be tested and approve after functional execution.

. Acted as the single point of contact between Project management,

Development and QA team for iterations, testing and deployment

activities.

. Worked in a highly agile environment adapting scrum methodology for

managing projects with changing requirements and business needs and

adjusted timelines and resources to handle the needs with great

success.

. Involved in onboarding resources within managed budget.

. Analyzed requirements and needed resources for schedule and delivery

of projects and communicate it to the project manager accordingly.

. Involved in automating applications to reduce manual errors and reduce

time in QA executions providing more effectiveness.

. Used Predictive analytics statistic patterns to identify risks and

opportunities.

. Involved in review for estimations, test conditions and test

plan/script documents throughout the QA cycle of planning and

execution.

. Involved in creating custom scripts for different applications which

or UI based, .Net and Java involving custom spring frameworks.

. Handle the task of developing test procedures to provide support to

mobile browsers and devices like android, blackberry and iOS devices.

. Responsible for generating standard solutions to solve issues in

mobile technologies and applications.

. Perform responsibilities of testing devices as well as provide

contribution in developing regulatory compliance.

. Large amount of ETL data validation testing was done with the merger

of BOA and Merrillynch as applications with similar functionalities

and user base were combined

. Arrange the Hardware, software, train resources as per the changing

needs of the projects

. Review daily status reports and resource updates and send in weekly

reports to the higher management

. Track and meet on testing activities, including testing results, test

case coverage, defects discovered and their status, performance

baselines, etc.

. Ensure content and structure of all Testing documents / artifacts is

documented and maintained. Assign task to all Testing Team members and

ensure that all of them have sufficient work in the project.

Document, implement, monitor, and enforce all processes and procedures

for testing is established as per the standards defined by the

organization.

. Frequent status-check meetings with the Team. Target for timely

delivery of different milestones.

Environment: Quick Test Professional 9.0, Rational functional and

performance tester, Load runner 10.0, SQL Advantage/SQL Squirrel, Mercury

Quality Center 10.0, Informatica, Microsoft Visio and project, Windows XP

and UNIX

UBS Investment Bank, Jersey City, NJ

February 2008 to May 2009

QA Manager for SBL Applications, Stock Brokerage Loan

Functioned as the Onsite / Offshore coordinator and Team lead in the Sales

& Trading division, compromising Equities (brokering, dealing, Market

making and engaging in proprietary trading in equities, equity-related

products, equity derivatives, and structured products) and Fixed Income,

Currencies, and Commodities (FICC).(Mortgage backed securities, leveraged

loans, investment grade and high yield debt). Also worked in the Mobile

banking division of the bank

. Developed custom scripts for inter-application application testing

between equity trading and fixed income applications

. Prepare the Software Test Plan.

. Check / Review the Test Cases document - System, Integration and User

Acceptance prepared by test engineers.

. Analyze requirements during the requirements analysis phase of

projects.

. Keep track of the new requirements from the Project.

. Forecast / Estimate the Project future requirements.

. Keep track of change control requests coming into testing for QA

executions.

. Arrange the Hardware and software requirement for the Test Setup.

. Send the Status Report (Daily, Weekly etc.) to the Client.

. Track and report upon testing activities, including testing results,

test case coverage, required resources, defects discovered and their

status, performance baselines, etc.

. Identify Training requirements and forward it to the Project Manager

(Technical and Soft skills).

. Escalate the issues about project requirements (Software, Hardware,

Resources) to Project Manager.

. Ensure content and structure of all Testing documents / artifacts is

documented and maintained. Assign task to all Testing Team members and

ensure that all of them have sufficient work in the project.

Document, implement, monitor, and enforce all processes and procedures

for testing is established as per standards defined by the

organization.

. Frequent status-check meetings with the Team.

. Act as the single point of contact between Development and Testers for

iterations, testing and deployment activities.

. Organize / Conduct internal review trainings on various products.

. Prepare the Agenda for the meeting, for example: Weekly Team meeting

etc. Attend the regular client call and discuss the weekly status with

the client

. Motivate team members.

Environment: Quick Test Professional 9.0, SQL Query Analyzer, Mercury

Quality Center 9.0, VB, Sybase, UNIX, MS Access, Windows XP/2000 and IE

6.0

Merrill Lynch, Jersey City, NJ

June 2006 to January 2008

Application team lead, Market Risk Technology

. Designing Test Plan, Test Cases, and the QA Process Document,

Capturing Test Results, and capturing and resolving Test Anomalies

using Mercury Quality Center.

. Executed and Maintained Scripts written using Rational Robot and QTP.

. Prepared test cases in accordance with the Merrill Lynch Standards of

Documentation.

. Performed Functional and Regression Testing for new changes in

application processes and verify the existing procedures.

. Extensive Database Testing done using Rapid SQL.

. Build of all applications tagged on the developer's code was done

using UNIX.

. Involved in running extensive AUTOSYS jobs using UNIX Shell Scripts

. Worked with Product Owners and Development Team on application

enhancements and new features needed.

. Used JIRA as a Defect Reporting Tool.

. Involved in communication with offshore team (MLITS) members in order

to provide the clear clarification of requirements and ongoing

application changes.

. Provided Post Deployment Application Verification as Sign Off Process

. Actively involved in weekly status, product delivery and bug review

meetings.

Environment: Quick Test Professional 9.0, Rational Robot, Rapid SQL,

Mercury Quality Center 9.0, Java, Sybase, UNIX, Asp.Net 2.0, COBOL, MS

Access, Windows XP/2000 and IE 6.0

Fidelity Investments, Boston, MA

September 2005 to May 2006

SQA and UI Lead, FBCT and Financial Search

. Defining the Testing Procedures for Systems Management group for FBCT

as part of the Capital Markets testing team.

. Designing Test Plan, Test Cases, and the QA Process document that

include Test Cases/Scripts, Capturing Test Results, and resolving Test

Anomalies in an agile environment.

. Mercury Quality center was used for Test case creation and execution.

. Prepared test cases and executed them for the Order Management,

Trading, and Compliance systems.

. Performed Regression testing for new developments and enhancement on

the systems

. Created Integration test strategy followed by preparing test cases and

execution for systems including home grown middleware systems, back

end mainframe books and records systems, as well as vendor trading

systems

. Responsible for identifying, assessing and recording near-term

business needs, recommending business priorities, and advising

businesses on options, risks, and costs versus benefits.

. Test all layers of the web application on UI with Macromedia flash

front end with coding done on Flex.

. Automate the entire test suite using Quick Test Professional.

Customize the scripts in both tree view and expert view using

VBScript.

. Comparison of Databases with clear case.

. Tested the backend Inquira engine with built-in .Net tool for results

relevancy

. Tested on the backend for both the upgraded and enhancement versions.

. Defect reporting was done using Resolve Clear Quest.

. Performed Risk Analysis of Automation; Build Management, Hardware,

Test Execution, and Resource Conflicts

. Analyze performance requirements and create load test plan. Create

virtual user scripts and Load Runner Scenarios to execute load and

performance tests.

. Worked with Business system analysts and development team on system-

investigated requirements.

. Conducting Regression tests for already reported Bugs to test whether

fix was applied or not and to test and check that no baseline

functionality was degraded during this.

. Provided production support during the install of the application and

sign off as a lead.

. Provided testing resources where necessary to meet projects schedule

requirements.

Environment: Quick Test Professional 9.0 Beta, Quality Center 8.2, DB2,

COBOL, .Net, Macromedia flash player 8.0, MS Access, Windows 2000, IE 6.0

and Windows XP

Pfizer, Inc., Morris Plains, NJ

April 2004 to August 2005

SQA Tester, FFO Laptop Upgrade

. Designing Test Plan, Test Cases, and the QA Process document.

. Defining the Testing Procedures that includes Test Cases/Scripts,

Capturing Test Results, and resolving Test Anomalies.

. Creating Win Runner scripts for Client/Server and Web applications in

order to test the MSI packages and Install Shield Packages.

. Creating automated scripts to validate that the Core Image/Add-On's

that are been created according to standards.

. Analyze performance requirements and create load test plan. Create

virtual user scripts and Load Runner Scenarios to execute load and

performance tests.

. Worked with Business system analysts and development team on system-

investigated requirements.

Environment: Win Runner 7.6, Test Director 8.0, Java Scripts, DB2, COBOL,

JCL, PL/SQL, Macromedia flash player, MS Access, Windows 2000, IE 6.0,

Windows XP, SQL Analyzer and UNIX

October 2001 to April 2004

United Health Care, Montgomeryville, PA SQA Tester, Flexible Spending

Account Information

MED Cost Recovery System, Columbus, OH SQA Tester

Allstate Insurance Co., IL QA Engineer, Multi Access Integration

EDUCATION

Master of Science in Electronic Engineering, New Jersey Institute of

Technology, Newark, NJ

Bachelor of Engineering, Osmania University, Hyderabad, AP, India

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