Entry Level Management, Customer Service, and Industrial.

Lakeyda A Mickens-Allen

*** ***** ***** *****; 586-***-****, ********@*****.***

Education

Associate of Business Management 06/2011

Baker College Clinton Township, MI

Professional Qualifications

Customer Service:

• Provided customer service and improve their satisfaction within customer total experience

• Cultivate positive interactions with internal and external customers

• Flexible, adaptable and decisive team leader in team building

• Executed assign tasks with efficiency while maintaining integrity and adhering to federal, state, and company policies

Non-Profit Management:

• Served as Treasury of the Board, worked effectively with board of directors and committees to develop gift solicitation strategies

• Create development tools and solicited donors to raise funds for a capital campaign and annual giving programs

• Collaborated with public schools, foundations, training

organizations, community groups and businesses to create

community-based projects

• Recruited and supervised up to 30 employees, operate and manage office duties

• Raised over $20 thousand from individual sources for small sized nonprofit

Retail Management:

• Managed employees, products, and equipment to execute optimum business results through leadership

• Trained up to 30 employees, position crew, verify crew performance and give feedback

• Provided encouragement, coaching, and team building while delegating tasks

• Provided corrective action to unwarranted/prohibited behavior demonstrated by team member under my authority

• Handled and recorded cash transactions and daily invoice sales of department profits

• Inventory, organized and restocked previous and new merchandise

Food Management:

• Supervised, and trained up to 8 employees

• Open and closed restaurant, in addition to depositing up to

$3,000 daily and nightly to the bank.

• Maintain production and product quality

• Maintain service and cleanliness

• Completed daily inventories and cash sheets

• Ensure compliance with government regulations/law, company policies, and health department requirements

• Enforce all appropriate personnel policies, labor laws, security and safety procedures

Machine Operator:

• Operate plastics injection molding machine

• Visual inspector, follow quality alerts and rework as needed

• Trim, wipe, cut, and inspect part for cosmetic defects

• Sort, and package product to customers order

• Assist with floor support and maintain safety of production area

Employment History

*Sorter, PRG Industrials (Chemico Systems) Sterling Heights, MI

09/2014-10/2014

*Visual Inspector/Trimmer, S &A Staffing Solutions (RCO Engineering)

Sterling Hgts., MI 03/2014-06/2014

*Machine Operator, Century Plastics, Inc., Shelby Township,

MI05/2013-02/2014

*Machine Operator, Transnav Inc., New Baltimore, MI07/2012-05/2013

*District Manager/Board Member, United Cancer Association, Sterling

Heights, MI 01/2012-05/2012

*Seasonal Sales Associate, Parisian, Clinton Township, MI 11/2011-01/2012

*Office Manager,The Give a Gift Foundation, Roseville, MI 01/2011-08/2011

*Bell Ringer, Salvation Army, Mt. Clemens, MI 11/2010-12/2010

*Housekeeper, Victory Inn, Mt. Clemens, MI 09/2009-07/2010

*Housekeeper, Holiday Inn Express, Chesterfield Twp., MI 03/2009-08/2009

*Assistant Manager, Gibraltar Trade Center North, Mt. Clemens, MI 11/2003-01/200

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