Training Support
Resume:
MODUPE EBUNOLUWA COKER
Location: City: Secane State Pennsylvania Email: *************@*****.***
Phone: 1-267-***-****
Objectives
To contribute to the organization's objective while demonstrating high
level of professionalism, competence and skills in the healthcare field.
Skills
. Excellent knowledge of Epic Care Ambulatory, Stock, Order, Clindoc,
Optime, Cadence, Inpatient
. Credentialed in Epic Ambulatory, Clinic and CPOE
. Strong knowledge of My Chart, Prelude, Epic Build and Willow
. Over 2 years' experience in the health care field
. Excellent team player and able to take initiative
. Experience providing elbow support to physicians and nurses during Go-
lives
. Effective written and communication skills
. Proficient user of most Microsoft packages: Excel, Word, Visio,
PowerPoint
. Ability to deal with difficult end users
. Comfortable interacting with physicians, hospital management, and
other staff
University of Pennsylvania
Beacon and Phoenix Credential Trainer
Sept 2014 - Present
o Design documentation and lesson plan for Beacon Nurse Infusion
Classes
o Design documentation and lesson plan for Provider Treatment
manager Classes
o Taught Providers Beacon on how to clinical and pathological
stage cancers from the problem list
o Taught Providers on how to place a treatment plan, defer, copy
or modify a treatment plan
o Taught Infusion nurses on how to Add an LDA AND Link the lines
in the Mar
o Taught nurse on how to administer Blood from the Flowsheet.
o Assisted in creating phoenix manuals and testing the manual work
flow in the training environment and playground environments
o Taught RN Coordinator on the Pre evaluation workflow, Evaluation
work flow, commination with the UNOs
o Taught PSR On how to document a telephone encounter and create
an episode in the telephone Encounters
o Taught PSR On how to effectively create communication tools,
whilst sending letters to patients.
o Taught providers on all various charting tools to help creating
their progress notes quickly
o Create exercises in the playground environments for various
roles
o Create tip sheets and quick start guides for Phoenix users
o Create classroom assessments and assist providers with
personalization labs.
o Taught various clinicians the Transplant workflow which are
Referral, Evaluations, waiting period, surgery and Follow up
University of Pennsylvania Health System WestChester
Physician Support Coordinator
Aug 2014
o Managing physician's office relationship with the Epic build team
o Assist in implementation of the Epic software in the physician
offices
o Train Physicians, nurse and other medical assistant in the Epic
module
o Monitor and communicate updated and issues with the Physician's
office staff
o Coordinate physicians and other staffs office service request and
ensure swift resolutions through service desks.
o Review pending problem through database tracking systems
o Assist in testing physician related systems for facility specific
requirement
o Provides on call support as needed
o Serves as a liaison between the physician and Epic technical team
o Analyzes and provides hands on support for moderate to complex epic
issues
o Attends physician office manager meetings and brief the staffs on
updates and conduct power point presentation on progression.
University of Pennsylvania Health System
Beacon, Optime and Ambulatory Credential Trainer (2014 version)
May 2014- Aug 2014
o Designed the new tutorial for 2014 medical residents
o Tested the new changes and created simple bullet points in quick start
guide
o Trained new medical resident in the 2014 version of Epic (ambulatory)
o Trained nurses in the 2014 version of Epic (ambulatory)
o Clinician rounds and personalization labs in various site
o Trained Internal Medicine Resident and multi departmental residents on
various workflow.
o Trained Surgical resident on the Optime Work flow
o Trained Emergency room resident Asap Workflow
o Trained Beacon Resident on Treatment plan and Beacon Navigation
o Created power points of the basic changes in 2014 for old epic users
o Trained residents on how to create Smart phrases and insert Smart
lists and Smart links
o Observed training during classroom and provided feedbacks on lesson
plan instruction and delivery
o Created lesson plans and workflow analogies to aid effective training
sessions
o Shadowed clinicians to better understand on the best work flow to
create
o Updated E-Learning with new videos featuring upgrade features
o Maintain the Master patient spreadsheet for classroom training
o Validated and test workflow with build team for physician and nurses
training classes
o Created Tips and Tricks DOCUMENTATION for use on the floors and
practices
o Assisted with training environment build and testing
o Created tent cards for classroom individual training
o Created specialty cheat sheets for super users
Northwestern Memorial Hospital Chicago
May 2014
Ambulatory Stork Elbow Support
o Assisted Physician in starting new Episodes and resolving completed
episodes
o Assisted Physician and nurses in creating smart phrases from the work
bench
o Taught physician on how to place standing and future others for
patients
o Taught physician how to document external labs
o Taught nurses and MA'S how to enter POCT result and review then in
RESULTS REVIEW
o Assisted physician in closing encounter and creating addendums
o Assisted physicians in completing task in the INBASKET and sending
messages to pools and classes
Hackensack University Medical Center
Feb 2014- May 2014
Inpatient Credential Trainer (2014 UPGRADE)
o Document all difference in Epic 2014 for the lesson plan
o Design the lesson plans and steps to teach the upgrade
o Teach underutilized aspect of Epic which are not used properly
o Teach reinforcement lesson In Epic, such as LDAW and CARE PLAN
o Teach MD classes on Inpatient UPGRADE
o Teach RN class on INPATIENT Upgrade to 2014
o Rounding on the floors and providing support.
o Created tent cards for clinicians and trainers during
o Designed curriculum materials and software upgrade task
o Attended best practice meeting to ensure best practice were included
in the curriculum
o Attended meaningful use meeting to ensure meaningful use was
accurately understood
o Served as main contact during training programs and development and
execution of implementation
o Created lesson plans based on best practice and customer workflow
o Validated workflow with build team and trainers
o Maintained MST, REF and the ACE environments
o Created and updated training materials, including lesson plans,
exercises and master patient spreadsheets
o Assisted physicians and other clinicians in personalization labs
o Support clinicians on how to swiftly use the workbench
o Updated E-Learning with new videos featuring upgrade features
University of Miami (Miller School of Medicine) Feb 2013
Ambulatory Credential Trainer
o Planning Lesson plans with Instruction Designers
o Editing Lesson plan and test running the steps in class
o Training Physicians on the provided work flows
o Training RN on their curriculum
o Assisting End user in their personalization labs to create
preferences
o Help Physicians create smart phrases and how to pull smart links
o Round on in the clinic to provide elbow support Assisted physicians
and other clinicians in personalization labs
o Support clinicians on how to swiftly use the workbench
o Created Tips and Tricks DOCUMENTATION for use on the floors and
practices
o Shadowed clinicians to better understand on the best work flow to
create
o Maintained MST, REF and the ACE environments
o Updated E-Learning with new videos featuring upgrade features
o Created lesson plans and workflow analogies to aid effective training
sessions
UCLA Medical Center Jan
2014- Feb 2014
Beacon go live Physician Support
o Assist physician with creating their list and viewing their
schedule
o Assist physician in signing orders and treatment plans
o Trained physicians in creating smart phrases and pull smart
links
o Assisted Physicians in Med Reconciliations
o Assisting End user in closing encounters
o Reminded Physicians on their use of Meaningful use in Epic
o Assisted nurses in rooming patients and staging in the cases of
new patients
o Help clinicians navigate Epic to find labs, results, notes and
previous encounter
California Pacific Medical Center (Sutter)
Oct 2013 - Dec 2013
Clindoc Credential Trainer and Physician Support and Trainer
o Provide support classroom trainer to Physician
o Resolve issues in the Parking lot in during classroom training
o Create Quick Start Guide for physicians and nurses
o Assist in creating and designing the curriculum
o Assist Physician in one on one personalization and preference labs
o Build of smart phrases and smart links for physicians
o Provide elbow support to Surgeons, Physician, RN'S and CRNA
o Assist clinicians in the creations of smart phase and smart links
o Assist nurses in navigating the Mar and the Document Flow sheet
o Assist clinicians with order entries and medication release after the
surgery
o Assist nurse in transfer of patient to various department and bed
planning
o Assist both physician and nurses with Discharge order and patient
discharge
o Classroom training for Physicians on Various workflow such as
Admissions, Rounding and Discharge
o Classroom training on creating the smart phrase and applying smart
links in templates
o Classroom training on the difference between Orders and Order sets
Bridgeport Hospital Yale New haven Health
Sept 2013- Oct 2013
Ambulatory Credential Trainer and Cadence Elbow Support
o Provide classroom training of Physician
o Classroom training on creating the smart phrase and applying
smart links in templates
o Classroom training on the difference between Orders and
Ordersets
o Assist front desk creating schedules and appointment
o Assist Physician in effortlessly reconciling orders
o Assisting end users in opening and closing telephone encounters
o Assisting end users in creating addendums to closed encounter
o During technical issues helping end users print order requisition
thorough chart review
o Assisting physician with charge capture and level of service
o Assist Physician in creating macros and smart texts
o Summiting Physician request to create smart blocks
o Assist nurses in work flow step by step documentation
o Assist end user in clearing out the old in basket messages
o Assist End users in creating Preference list
Temple Fox Chase Cancer Center
July 2013- Aug 2013
Ambulatory Credential Elbow Support
o Training Physician on how to the Epic system
o Assisting end user to create schedules
o Assisting Front desk in scheduling appointments
o Assist end user in opening and closing telephone encounters
o Assist end user in opening notion and order only encounters
o Assisted ender users on how to configure the appearance of patient
report
o Assist end users in printing the AVS
o Assist end users in scheduling walk in appointments
o Assisting Physicians navigate the work flow and close the encounter
o Supporting end users in resolving hyperspace login issue and
corresponding with command centers
o Assisting Physician with order entry and order requisition
o Helping end users create smart phrase and use smart links
Yale New haven Hospital
June 2013
Ambulatory Credential Trainer and Cadence Elbow Support
o Assisting Physician in effortlessly reconciling orders
o Assist front desk creating schedules and appointment
o Assisting end users in opening and closing telephone encounters
o Assisting end users in creating addendums to closed encounter
o During technical issues helping end users print order requisition
thorough chart review
o Assisting physician with charge capture and level of service
o Assist Physician in creating macros and smart texts
o Summiting Physician request to create smart blocks
o Assist nurses in work flow step by step documentation
o Assist end user in clearing out the old in basket messages
o Assist End users in creating Preference list
St Luke's Episcopal Health System Texas
Feb 2013- June 2013
Clindoc and Cpoe Credential Trainer
o Training Physician on how to navigate the Epic system
o Assisting Physicians in effortlessly creating and reconciling
orders(meds, labs etc)
o Assisting clinicians navigate and document in the doc flow sheet.
o Assisting in creating preference list, my patient list, treatment,
smart phrases, smart text
o Assisting physician in the functionality of the Progress note and
linking the smart links
o Calming physicians during login issues and resolving them with the
command center
o Shadowing of physicians pre-implementation to understand standard
work flow
o Assisting Physicians in during the process of personalization labs
o Training physician one one in creating patient list, admissions and
discharge
o Helping physician navigate during the build process
o Assist with system design
o Assisting in scheduling patients and updating the boards
o Validate workflow and configurations for Epic Bridges
o Liaison between the implementation resources and the end users
o Participate in testing and training
o Identify areas for improvement and update the implementation
resources
Reading Hospital, Reading PA
Jan 2013- Feb 2013
Stork,Cadence and Clindoc Epic Support
o Participated in Postpartum and Labor and Delivery go-live support
o Assisting Pediatricians and nurses during the process
o Assisting in navigating the postpartum system and help charting in Doc
flow sheet
o Assisting with Discharges and admitting in the obtriage
o Troubleshooting of system malfunctions and its analysis
o Support end users on how to systematically schedule patients
o Provided elbow support in go-live
o Assisting with configuring Reporting from the workbench templates
o Navigating the report writer with filtering
o Analyze system functional specification and requirement
o Validate workflows and support Epic cadence and Prelude
o Floating between various units such as baby mother(postpartum), front
desk, doctor office, recovery, labor and delivery, triage for
emergency, labor, surgery
.
Mt Washington Clinic Kentucky
Jan 2012 - Nov2012
Credential Trainer- Clindoc and Cpoe
o Classroom Presentations of the Clindoc and Orders Epic Modules
o Trained clinicians and end-users on both inpatient and orders systems
o Created Power point presentations as a method of training for
clinicians and end-users
o Troubleshoot problems and questions from end-user and provided support
o Resolved any system concerns by communicating effectively one on one
or as a department
o Trained several departments on various Epic modules
o Assited other Trainers in the Classrom Parkinglot of question
o Provided elbow support to clinicians on the floor.
o Assisted physicians with the use of smart tools to enhance their
efficiency.
o Provided end-user support at managing In basket.
o Resolved issues raised by end users and escalated the unresolved to
Command Center.
o Assisted nurses at completing their workflow including encounters,
placing orders and documenting point of care test results.
o Effectively and professionally managed with difficult and frustrated
end users during go-live
University of Pennsylvania Health Systems Jan 2011 - Oct
2011
Epic Ambulatory Credential Trainer
o Took Credentialing Class for Ambulatory EpicCare Modules
o Pass the Credentialing test and was Credentialed in Ambulatory Epic
2010 module
o Did PowerPoint presentation of the curriculum of the EpicCare
Ambulatory
o Participated in Personalization labs for nurses and physicians
o Assist clinicians with creating preference list in the work bench
o Assist clinician in creation of smart phrase and smart links
o Provided elbow Go-live support to physicians, clinicians and staff
during Epic go-live implementations.
o Assisted physicians with SmartTools to enhance their efficiency.
o Supported nurses on how to document encounters, manage In-basket,
place orders, initiate preference list and review patient charts.
o Documented unresolved technical issues raised by end users and
escalated them to Command Center.
o Effectively and professionally managed difficult and frustrated end
users during go-live.
Education:
UNIVERSITY OF GHANA
Sept 2000- May 2004
BA PSYCHOLOGY AND POLITICAL SCIENCE
GREENWICH UNIVERSITY UK
Jan 2006- July 2006
INFORMATION TECHNOLOGY
.
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