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Santhosh Bitla
Email: **********@*****.***
Phone: 732-***-****
Professional Summary:
. Over Eight Years of IT experience with Four years experience in the
Salesforce.com(SFDC) CRM Platform both as an Salesforce consultant; and
Three years of experience with Microsoft .Net technologies with expertise
in Software Development Life Cycle (SDLC) including analysis, requirement
engineering, architecture design, development, enhancements, testing,
deployment and maintenance of standalone, Multi-tier, web-based
enterprise applications.
. Strong knowledge of sales, marketing, service and support automation.
. Experience in administration, configuration, Implementation, and
Support of Salesforce(SFDC) CRM, and Salesforce SFA applications based
on Apex Language
. Worked on the designing of custom objects, custom fields, role based
page layouts.
. Experience working with custom Tabs, custom reports, report folders,
report extractions to various formats, Snapshots, Dashboards.
. Design of Visual Force Pages, Apex Classes, Controllers & Triggers,
and various other components as per the client and application
requirements.
. Experience working with Force.com IDE and salesforce.com (SFDC) Sandbox
environments.
. Experience in working with Eclipse IDE with Force.com Plug-in environment
for writing Business logic in Apex Programming Language.
. Used Force.com Web services API for implementing web services in the
application for access to data from different users.
. Worked on junction objects and implemented various advanced fields like
Picklist, Custom Formula Fields, Field Dependencies.
. Experience working with Validation Rules, Work Flows, and Approval
Processes for automated alerts, field updates, and Email generation
according to application requirements.
. Implemented security and sharing rules at object, field, and record level
for different users at different levels of organization. Also created
various profiles and configured the permissions based on the
organizational hierarchy.
. Experience working with Import wizard and Data Loader for inserting,
deleting, exporting bulk records.
. Experience working with Salesforce Explorer tool.
. Experience working with Customer Portal and Sites in Salesforce.com
(SFDC).
. Developed N-Tier Web Applications in .NET 1.1/2.0/3.0 environment using
MS Visual Studio 2003/2005, C#, VB.NET, ASP.NET, ADO.NET, XML, Web
Services, Oracle and SQL Server 2005.
. Experience in client side technologies like AJAX, Java Script 1.2/1.8,
and CSS.
. Experience in HTML, DHTML, Adobe Photoshop, Dreamweaver.
. Extensive experience in creating Stored Procedures and Triggers using T-
SQL (SQL Server 2000/2005) with tools like Query Analyzer.
. Excellent team player, self-motivated, quick learner with good
communication skills and trouble-shooting capabilities.
Technical Skills:
Salesforce Skills Apex Language, Apex Classes/Controllers, Apex Triggers,
SOQL, SOSL, Visual Force Pages/Components, Workflow rules,
Approval Processes, Validation Rules, Formula Fields, Page
layouts, Reports, Dashboards, Analytic Snapshots, Custom
Objects, Force.com Eclipse IDE Plug-in.
Languages Apex, Visual Force, C#, ASP.NET, VB.NET, C, C++, Java
Script, HTML and SQL
Web Design Tools Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe
Photoshop, Dreamweaver and Adobe Acrobat Pro.
Operating Systems Windows NT / 2000 / XP Pro / Vista/ 7, Windows Server 2000 /
2003 / 2008.
Professional Experience:
Client: Citi Mortgage
Sep 11 - Dec 14
Location: St Louis, MO
Role: Salesforce (SFDC) Consultant
Responsibilities:
. Extensive experience in designing of custom objects, custom fields, Pick
list, role based page layouts, Workflow Alerts and Actions, and Approval
Workflow, Validation Rules, Approval Processes, custom Tabs, custom
reports, report folders, report extractions to various formats, design of
Visual Force Pages according to application requirements.
. Good development experience with Apex Language, Apex Trigger, Apex
Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL &
Enterprise WSDL, Visual Force (Page, Component & Controllers).
. Used Force.com SOAP API Web services and outbound messaging for
implementing web services to integrate External systems.
. Design solutions to improve the customer service using Service Cloud
implementation.
. Improved and automated the Case handling process and implemented
Knowledge.
. Implemented Custom Lead conversion process and worked with Accounts,
Contacts and Opportunities.
. Ability to write complex SOQL, SOSL queries across multiple objects
within the SFDC database
. Good exposure to AppExchange applications. Able to find appropriate
applications, install and customize.
. Experience in creating unit test cases and coordinated change requests to
drive the business requirements during Integration and testing stages and
reviewing the application
. Proficiency in SFDC Administrative tasks like creating Profiles, Roles,
Users, Page Layouts, Email Services, Approvals, Workflows, Reports,
Dashboards, Tasks and Events.
. Extensive experience in data migration and integration using Data Loader.
. In-depth experience in CRM business processes like Lead Management and
Case Management.
. Integrated Salesforce with Eloqua for Email marketing.
. Experienced working with salesforce.com sandbox and production
environments, also with Eclipse IDE.
. Having experience in Sales force API programming.
. Strong communication and inter-personal skills with ability to work well
in a dynamic team environment.
Environment: Salesforce.com, Fore.com IDE, Apex, Data Loader, Import
Wizard, SF Explorer, Apex, Visual Force, Xml, Html, Customer Portal, Sites
etc.
Client: WGBH
Jan 11 - Aug 11
Location: Boston, MA
WGBH is a non profit broad casting organization located in Boston MA.
Role: Salesforce (SFDC) Consultant
Responsibilities:
. Worked primarily on Customer portal and Sites for Applicant Tracking
System (ATS) project.
. Worked on the Custom Objects and their relationships.
. Designed the whole Applicant Tracking system application in SFDC.
. Experience working with relationships (master detail relationships and
lookup relationship).
. Designed and developed the Careers application and uploaded it in to the
WGBH site.
. Developed Visual Force pages for careers application where applicants can
fill out their details and apply for a position.
. Worked on Visual Force pages and Apex controllers and Controller
extensions for developing careers application.
. Worked on Triggers, Validation rules, Work Flow rules etc while
developing careers application.
. Developed visual force pages (Wizard style) for applicants to fill their
information.
. Worked on Approval Process, Reports, Page layouts, Dashboards.
. Experience working with all the three types of Reports (Tabular,
Summarized and Matrix reports).
. Also took part in Administration and configuration.
. Worked on Force.com IDE Plug-in using Eclipse while writing controllers
and for configuration changes.
. Worked on SOQL and SOSL for retrieving records.
. Used SOQL & SOSL with consideration to Governor Limits for data
manipulation needs of the application using platform database objects
. Worked on Force.com IDE tool (eclipse) for writing apex code, refreshing
sandboxes and for deployment.
. Used Data Loader for insert, update, and bulk import or export of data
from Salesforce.com objects. Used it to read, extract, and load data from
comma separated values (CSV) files.
. Worked on sending automated emails.
. Developed test methods to ensure the code coverage is more than 75% in
order to deploy it in to the production.
Environment: Salesforce.com, Fore.com IDE, Data Loader, Import Wizard, SF
Explorer, Apex, Visual Force, Xml, Html, Customer Portal, Sites etc.
Client: WGBH
Aug 10 - Dec 10
Location: Boston, MA
WGBH is a non profit broad casting organization located in Boston MA.
Role: Salesforce Consultant.
Responsibilities:
. Worked on WGBH Events (programs) link on WGBH site.
. Worked on the Custom Objects and Custom fields and their relationships.
. Actively participated, Analyzed and identified all the requirements.
. Designed and developed the Events application as per the requirements
gathered.
. Developed various Visual Force pages which show all the current and
featured events of WGBH.
. Written several Apex Classes and Triggers to implement the logic.
. Developed various Workflow rules and actions to automate the process.
. Built Reports and Dashboards to show the weekly and monthly events in
WGBH organization.
. Worked on Data loader to import all the Event records into the Salesforce
form their earlier database.
. Experience working with SOQL & SOSL with consideration of Governor
Limits.
. Used Force.com IDE for developing and deploying the code.
. Code Migration from one environment to other.
. Documented all the components, processes and test cases.
. Supported the Project after go -Live, fixed all the bugs and re-deployed
to PRD.
Environment: Salesforce.com, Fore.com IDE, Data Loader, SF Explorer, Apex,
Visual Force, Xml, Html, Sites etc.
Client: DHL (Dalsey, Hillblom and Lynn)
Aug 08 - Jul 10
Project: DHL Web Shipping International
Role: .NET Developer
Responsibilities:
. Interacted with business users for requirements and developed the Use
Cases & mockups for the approval for implementation.
. Developed necessary modeling diagrams like Class and Sequence Diagrams
using Unified Modeling Language (UML).
. Developed user interface using web forms, ADO.NET, ASP.NET, VB.NET and
HTML.
. Built various user controls as reusable components using C# and VB.NET,
and incorporated them in application.
. Designed application architecture leveraging .NET Framework and utilizing
Microsoft Practices and implemented Object Oriented Analysis and Design
(OOAD) methodologies using UML design Patterns.
. Involved in the development of Business Objects Layer, Data Access layer
and Presentation Layer using C#, VB.NET, and ASP.NET as development
language.
. Designed database layer to connect, retrieve and to manipulate database
information through ADO.NET, with transactions and stored procedures.
. Extensively worked on Photoshop, Dreamweaver, and client side
technologies like Java Script, CSS, and AJAX.
. Designed database (Tables, Views, Transactions, Stored Procedures, and
Triggers) in T-SQL and retrieved data using ADO.NET and LINQ to SQL from
MS-SQL Server 2005.
. Created components for interaction between the database layer and
business layer and also between business layer and the presentation
layer.
. Supporting the applications for issues in all the release cycles and in
production.
. Coordinating and exchanging views and ideas with various team members and
client during the development process.
Environment: .NET Framework 2.0, MS Visual Studio 2003, MS SQL Server 2000,
ASP.NET, ADO.NET, C#, VB, MS Access, T-SQL, AJAX, Web Services, HTML,
XML, CSS, DHTML, Adobe Photoshop and Dreamweaver.
Client: DHL (Dalsey, Hillblom and Lynn)
Aug 06 - Jul 08
Project: DHL Import Express Automation
Role: .NET Developer
Responsibilities:
. In addition to the application development, I have involved with
requirements gathering, specifications authoring, task prioritizing,
training authoring, and manual writing.
. Designed application architecture leveraging .NET Framework and utilized
Microsoft Practices and Object Oriented Design Patterns.
. Built on a custom framework using C#, Web Services, .NET Remoting,
ASP.NET, Microsoft Access, and MS SQL Server 2000.
. Used ADO.NET to connect to MS Access and SQL Server Database to retrieve
and update data.
. Designed and developed custom .NET components and user controls using
ASP.NET and C#.
. Migrated several controls from (MS Visual Basic 6.0) VB 6.0 to C# and
VB.NET.
. Built an application with ASP.NET, using a complex back-end involving SQL
Server, XML, and File maker databases.
. Developed Graphical User Interface (GUI) for content entry. Implemented
multi-tier workflow, and an automated reminder system.
. Involved in developing web-based software using HTML, XHTML, XML, XSLT,
JavaScript and the .NET framework.
. Implemented role based security and customizable workflows based on a
user's role.
. Designed and developed the SQL Server database schema.
. Generated automated test scripts and documentation.
. Performed the unit testing, multi-lingual testing, regression testing and
integration testing for a part of the system.
Environment: .NET Framework 1.1, ASP.NET 1.0, VB 2003/7.1, C# 1.1, Visual
Studio .NET 2003, Microsoft SQL Server 2000, MS Access, CSS, HTML, XHTML,
XML, XSLT, XPATH, JavaScript, VB Script, Web Services, SOAP, Web Pages, IIS
6.0, Test cases, Unit testing.
Education:
Bachelors degree in Electronics and Instrumentation from JNTU.