Customer Service Manager
Resume:
Robi Washington
**** ***** **, **** *****, MS ***73
**************@*****.***
OBJECTIVE
Seeking a position that allows individuals to grow professionally
as well as personally.
SKILLS PROFILE
Ability to type 50 wpm minimum
Knowledge of lean manufacturing
Proficient of Microsoft business software
Knowledge of OSHA guidelines and procedures
Excellent Clerical Skills
Team Leader
Teaching Abilities
Great organizational skills
Detail Oriented
Knowledge of Six Sigma and bottleneck reduction
Great customer-relations and writing background
EMPLOYMENT HISTORY
Office Manager/Insurance Producer 2006-Present
State Farm Insurance, West Point, MS
Evaluate, hire, and train prospects.
Successful completion of time sensitive project
Strategic planning for office goals as well as corporate goal for
fiscal year.
Manage inner office expenses as well as marketing budget.
Customer Service Manager 2005-2006
Lowe's Home Improvement, Starkville, MS
Accurately conducted inventory audits.
Managed and tracked sales within designated departments.
Provide satisfaction to disgruntle customer.
Covered phones and cashier lines as necessary.
New employee training
Customer Service Representative 2003-2005
Wal-Mart, West Point, MS
Covered phone lines.
Provided assistance to managers as necessary.
EDUCATION
Masters Degree Business 2014
Admin/HR Mgmt
Walden University, Minneapolis, MN
2010
Bachelors Degree Business
Administration
Mississippi State University, Starkville, MS
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