Customer Service Training
Resume:
Bob Lee
Succasunna, NJ *****
*********@*****.***
OBJECTIVE : To secure a position as a Fitness Professional where I can use
my 11 years of training experience to teach, motivate, and inspire training
clients to achieve their goals. To
have the opportunity to grow with a stable company and share my enthusiasm
for fitness.
EXPERIENCE: Effective Fitness Training- Whippany, New Jersey(At Retro
Fitness)August 2014
to present
FITNESS MANAGER
> Increased Client Base through selling new training packages
> Handled customer service issues
> Supervised and directed training staff
> Conducted Fitness Assessments for new gym members, then sold
Personal Training packages to help the members
achieve goals
> Trained elder clients and clients with postural
distortions
> Maintained good relationships with gym owners and worked
as
together with them to increase training sales
> Made telephone & e-mail contact with new gym members in
order to
set up the Fitness Assessments
The Wellness Center of Northwest Jersey, Randolph, NJ.
June 2007 to Present. GENERAL MANAGER/PERSONAL TRAINER.
> Guided and inspired clients in various aspects of strength
training & cardio training, to facilitate their fitness and weight
loss goals.
> Trained mentally challenged clients and clinically depressed
clients
> Designed workout programs to keep clients interested while using
various mix of
exercises to help build muscle tissue and burn fat
> Utilized machines, Bosu, stability balls, kettle bells and
dumbbells in order to achieve great variety in workouts for
clients and to keep them challenged.
> Promoted and sold personal training packages to new clients
> Performed Fitness Assessments for clients including Body Fat
Measurement, Flexibility testing, Blood Pressure Reading, Resting
Heart Rate.
> Provided in-home training services to clients using mostly just
medicine balls, BOSU, dumbbells, bands, and mats.
Optimum Fitness Coaching, Randolph, NJ Aug. 2003 to June 2007
OWNER & PRESIDENT
> Maintained high level of client satisfaction through
specifically tailored workouts
> Performed sales and marketing
> Maintained bookkeeping records of business
> Trained both men and women of various ages and physical
limitations
New York Sports Clubs, West Caldwell, NJ - PERSONAL TRAINER
August 2003 TO June 2004
> Instructed clients in proper use of machines
> Inspired clients to continue their training program even when
they started
achieving their goals
> Performed spot cleaning and maintenance to keep facility very
neat
EDUCATION: completed OPT Course from NASM in 2003 and 2005. Attended
Perform Better
Seminars in 2005, 2006, and 2008.
NASM Certified 2003, re-certified 2014
CPR/AED Certified, by American Heart Association
Graduated Brooklyn Technical High School, Brooklyn, NY
*REFERENCES UPON REQUEST
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