Customer Service Project

R.Shanthini Vasanthan

Address : */***, ******** ****** : 91

Street, 893-***-****

Bharathi Nagar, 91-956*******

Mettutandalam, Email : ***********@*****.***

Thirupporur,

Chennai - 603110,

Tamilnadu,

India.

CAREER OBJECTIVE

Looking for a challenging career which demands the best of my professional

ability in terms of technical and analytical skills, and helps me in

broadening and enhancing my current skill and knowledge.

PROFESSIONAL EXPERIENCE

Dyansys India Private Limited :

Duration : Since August 2014

Designation : Customer Support Executive (ANS Competency Center)

Nature Of Duties :

Responsible for Review and compilation of Annual Product Quality Review for

all commercial products and handling of Market complaints of commercial

product for regulated countries like India, US, UK & Africa.

Carry out Product Life Cycle considerations by Product positioning and

outbound messaging; Product positioning and outbound messaging; Bringing new

products to market.

Knowledge of review of the specification of active/inactive raw materials,

in-process and finished product.

Handling of post approval changes and closure of change control for

commercial launch of products.

Handling and monitoring/coordination of all in-process Quality Assurance

activities.

Producing and Maintaining Case Forms.

Troubleshooting the Products for the customers based on their complaints.

Refined excellent customer handling process to gain support from customers

on company products.

FirstSource Solutions Private Limited :

Duration : Since July 2013 to June 2014

Designation: Senior Customer Service Associate.

Reason for left : Marriage

Nature Of Duties :

Maintaining the Detailed description of different Medical Products &

Equipments manufactured and distributed by different vendors Like Synthes,

Medline, Medtronic, 3M Healthcare etc., as per GHX Standards.

Handling and monitoring/coordination of all in-process Quality Assurance

activities.

Trainer for incoming batches of the project.

Pre - Analyst of incoming project before it was processed by the team.

Support Auditor of the project whenever the project is in need.

PROFILE

Basic Knowledge in MATLAB.

Basic knowledge of C, SQL Server, Java.

Analytical, good at problem solving and maintaining interpersonal

relationship.

Basic Knowledge in Bio-Medical instrumentation.

EDUCATIONAL QUALIFICATION

B.E (Bio-Medical Engineering) with aggregate 7.02 CGPA (scale of 10.0) from

Siva Subramaniya Nadar College of engineering, Chennai in 2013.

Diploma in Medical Lab Technician with aggregate 85% from G.K Institute of

Paramedical sciences, Chennai in 2011.

Diploma in Information Technology with aggregate 93% from Sri Balaji

Polytechnic College in 2010.

10th with aggregate 80% from Bhuvana Krishnan Matriculation Hr. Sec School,

Chennai in 2007.

SOFTWARE SKILLS

Languages Basic C, Java.

Web Designing HTML, CSS, JavaScript.

Operating Systems Knowledge in Windows XP / 7, Ubundu.

Software's Microsoft Word, Microsoft Excel,

Microsoft Powerpoint.

PROJECT UNDERTAKEN

DETECTION OF DIAGNOSIS WITH WBC

Detection of Diagnosis with WBC. It was developed in VB.net with SQL Server

2005 as backend as Diploma Project in 2010.

Role: Project leader with 6 members.

DIGITAL THERMOMETER - Mini Project ( 3 rd Semester )

The digital thermometer circuit can measure temperatures up to 150 C with an

accuracy of 1 C. The temperature is read on voltmeter.

CARRIER WAVE GENERATOR - Mini Project ( 5th Semester )

Developed a prototype model for a Crystal oscillator circuit to generate

multiple carrier waves in different frequencies, to be used in biomedical

applications.

CONTROLLING WHEELCHAIR USING DIGITAL SIGNAL - Mini Project ( 6 th Semester )

Worked with DC Motor. Developed a prototype of motor driven car using

digital signal.

COMPUTER AIDED DIAGNOSTIC TOOL FOR DETECTION OF MACULAR DISORDER USING

RETINAL OCT IMAGES - Main Project

A fully automated tool to segment the Symptomatic Exudate-Associated

Dearrangement (SEAD) in retinal images was developed as Engineering Project.

INPLANT TRAINING

Undergone Hospital Training in Bio-Medical department at LIFELINE HOSPITAL

in 2011.

Undergone Hospital Training in Bio-Medical department at SRM GENERAL

HOSPITAL in 2012.

CO-CURRICULAR ACTIVITIES

Active Participant in a workshop on Computer Hardware and Networking at

ACCEL IT ACADEMY in 2009.

Attended National Level Seminar on "NEURAL NETWORKS" organized by

"ASSOCIATION OF BIOMEDICAL ENGINEER" held on August 20 2011.

Active Participant in a National Level Seminar on TRENDS ON MEDICAL IMAGING

TECHNIQUES in 2011.

ACHIEVEMENTS

Presented a paper in the Eighth National Conference on "Optimization

Techniques in Engineering Sciences and Technologies" (OPTEST - 2013) during

19-20 April 2013, Organised by the Department of Mechanical Engineering,

Bannari Amman Institute of Technology, Sathyamangalam, Erode District,

Tamilnadu on COMPUTER AIDED DIAGNOSTIC TOOL FOR DETECTION OF MACULAR

DISORDER USING RETINAL OCT IMAGES.

Published a Journal in International Journal of Advances in Computer Science

and its Applications - IJCSIA on COMPUTER AIDED DIAGNOSTIC TOOL FOR

DETECTION OF MACULAR DISORDER USING RETINAL OCT IMAGES issued on Volume 3 :

Issue 3 [ISSN 2250 - 3765] Publication Date : 09 September 2013.

Won "ALL ROUNDER" award for the month of December 2013.

FIELDS OF INTEREST

Bio-Instrumentation

Object Oriented Language

Image Processing

Technical Support

STRENGTHS

Determined to learn with practical approach

Good communication skills

Enthusiastic and can produce results under deadline constraints

Quick Learner

KEY SKILLS

Re-working the process to decrease the number of delinquent accounts.

Trained and facilitated orientation for new Information Representatives.

PERSONAL DETAILS

Husband's Name

Mr. M. Vasanthan.

Date of birth

28-08-1991

Gender

Female

Languages known

Tamil, English

Permanent Address

2/269, Bharathi Street,

Bharathi Nagar,

Mettutandalam,

Thirupporur - 603110.

I truly and sincerely attest that above information furnished by me is true

and accurate to the best of my knowledge.

Place : Thirupporur.

Date :

Yours truly,

R.Shanthini Vasanthan.

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