Customer Service Medical Account Management

LISA K. ODONNELL

***** * ******** ****** / ****** CITY

816-***-**** / ***.********@*****.***

OBJECTIVE:

• To obtain a position within a corporation that will utilize my education and enthusiasm to make a

positive contribution to the company and appreciates and rewards excellent customer service,

hard work, and provides opportunities to those who excel in their job performance.

SKILLS/QUALIFICATIONS:

• Appointment scheduling and patient flow management for multiple physicians

• Physician Referral Specialist

• Microsoft, Excel, Outlook, PowerPoint, Keyboarding, 10 key, IDX, SAP, Vistex, Allscripts EMR,

Centricity/GE

• Managing over 100 customers and business accounts and maintaining constant communication

with multiple salesmen and brokers nationwide

• Excellent customer service skills

• Multi-tasking numerous activities under time crunches and meeting deadlines

EDUCATION:

• Iowa State University, Ames, Iowa

Bachelor of Science - Retail Management/Fashion Merchandising

• McFarland Clinic, Ames, Iowa

Medical Terminology Certificate

EMPLOYMENT:

• Midwest Medical Specialists, Kansas City, Missouri

Front Office/Scheduler – March 24 - present

• Electronic medical records liaison to IT coordinator and group manager

• Checking in patients

• Verifying insurance and running eligibility benefits of insurance plans

• Collecting co-pays

• Working with past due balances/credits

• Data entry on patient demographics

• Scanning

• Scheduling patient appointments/procedures for multiple physicians

• Preparing superbills/charts for future schedules

• Printing daily reports

• Balancing money for end of day closing

• Multiple phone line usage

• Farmland Foods, Kansas City, Missouri

Deduction Research Coordinator – August 2009 - October 2012

• Managing and handling over 100 customers nationwide

• Problem solving reasons why deductions were taken on Farmland checks

• Resolving marketing issues

• Resolving price/product issues

• Calculating and figuring high dollar amounts

• Working with multiple salesmen and brokers

• Breaking down backup information into excel format

• Making payments to customers in timely fashion

• Constantly changing and updating new computer programs on a daily basis

• Meeting financial deadlines under time crunches

Accounts Payable Assistance – August 2008 – August 2009

• Maintained and organized incoming invoices from outside plants

• Paying invoices in a timely 30 day manner

• Paid up to 150 invoices a day

• Problem solving issues as to why invoices were short paid

• Cardiovascular Consultants, Kansas City, Missouri

Chart Analyst – August 2007 – August 2008

• Switchboard/Scheduling

• Scanned all patient records

• Contact primary physicians to obtain medical records

• Maintain Echocardiogram and Nuclear Stress Test results

• Data entry on all patient labs and test results.

• Northland Women’s Health, Kansas City, Missouri

Front Office – August 2006 - August 2007

• Appointment scheduling

• Patient registration

• Constructing patient charts

• Collecting co-pays

• Verifying insurance

• Data entry on patient demographics

• St. Luke’s Medical, Kansas City, Missouri

Front/Back Office – August 2002 – August 2006

• Patient registration

• Patient checkout

• Medical Records department

• Appointment scheduling.

• McFarland Clinic West Business Office, Ames, Iowa

Business Office – January 2001 – August 2002

• Entered workman compensation remittance checks and adjustments into data base.

• Performed weekly aged trial balance report

• Daily bookkeeping.

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

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