Human Resources Customer Service

LINDA S. WADE, SPHR

**** ** ********* ***********, ** 72712

************@***.*** 479/381-4610

QUALIFICATIONS

Twenty-seven years of progressive leadership experience with a solid background in recruiting, placement, program development, public relations,

employee relations, performance management, organizational development, and human resource administration. Five years of experience in

managing a 4 to 5 person staff that serviced 425 to 550+ employees in a heavy manufacturing setting. In addition, I also have six years of

experience in managing a 3 person staff that serviced 350 to 600 fulltime employees plus 50 to 500 temporary employees in a food processing

facility. A demonstrated ability to work effectively with all levels of personnel.

SUMMARY OF HR ACCOMPLISHMENTS

• Successfully manned two plant start-ups and one plant expansion.

• Implemented and maintained an off-site recruiting office.

• Restructuring of two HR departments into more efficient operations and providing better employee and supervisor

customer service.

• Absenteeism and turnover lowered over 50%.

• Reduction in employee complaints.

• Implemented a Pay for Knowledge program.

• Established supervisor training program.

• Created attendance policy to be used in all manufacturing facilities corporate-wide.

• Managed $1 million dollar departmental budget in such a way as to come in under budget each year.

WORK HISTORY

Northwest Arkansas Certified Development Center – Rogers, AR

08/2014 to present

Resource Specialist

(Non-profit organization that contracts with the State of Arkansas to oversee the Workforce Investment Act)

Marshalltown Co. – Fayetteville, AR

08/2013 to 01/2014

Human Resources Generalist

(Hand tool manufacturing, 175 employees, non-union)

Central Research, Inc. – Lowell, AR

10/2012 to 08/2013

Human Resources Manager

(Government contractor, 60 employees)

Schwan’s Global Supply Chain, Inc. - Stilwell, OK

10/2005 to11/2011

Human Resources Manager

(Frozen Food processing, 350 to 600 fulltime employees and 50 to 500 temporary employees, non-union)

Superior Industries International, Inc. - Fayetteville, AR

04/1994 to 10/2005

(Wheel manufacturing/casting plant, 950 employees, chrome plating plant, 550 employees, non-union)

Human Resources Manager: 08/2000 – 10/2005 (chrome plating plant)

Recruiting Supervisor: 02/2000 – 07/2000 (casting and chrome plating plants)

HR Supervisor: 08/1998 – 01/2000 (casting plant)

Recruiting Supervisor: 07/1997 – 07/1998 (casting and chrome plating plants)

HR Supervisor: 10/1995 – 06/1997 (casting plant)

Employment Supervisor: 03/1994 - 09/1995 (casting plant)

Employment Security Department - Fayetteville, AR

08/1991 to 02/1993

Intermittent Interviewer

Superior Industries International - Fayetteville and Rogers, AR

10/1986 to 07/1991

HR Supervisor

EDUCATION, CERTIFICATION, AND TRAINING

M.S. Degree in Counseling - GPA 3.67

B.S. Degree (Major Psychology/Minor Education)

SPHR Certification

12 week Dale Carnegie Course and a Variety of HR Law and Management Seminars

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