Customer Service Manager

Chester C Slazakowski

***** **********

Clinton Twp MI 48036

Phone 586-***-****

E-mail Address: ********@*****.***

QUALIFICATIONS SUMMARY

. Over 15 years of retail management experience.

. Proven leadership skills, effective time management, and attention

to detail.

. Ability to provide quality customer service and create positive

customer experiences.

. Demonstrate successful crew training.

. ASE C1 & P2 certification

WORK HISTORY

2012 to Sears, Waterford

Present Auto Center Manger

. Increased annual profit by 120%.

. Ranked number one in district for increase in alignments.

. Build commercial accounts to generate more revenue and a consistent

customer base.

. Develop a high performing team by recruiting, hiring, training and

coaching the performance of associates.

. Assess service shortfalls and reacts quickly to ensure customer

satisfaction and achievement of time standards.

. Manage and supervise staff to ensure accurate accounting of

merchandise shipments, transfers, returns, and exchanges that

impact inventory records.

. Perform P&L review monthly to verify expenses and revenues are

appropriately recorded.

. Responsible for determining appropriate outcomes to customer issues

and concerns by making sound business decisions.

2010 to Sears, Sterling Heights

2012 Auto Technician I & Lead CSA

. Maintained knowledge of service products to ensure customer needs

were satisfied.

. Scheduled employees to ensure proper work flow in the shop.

. Found commercial accounts to build more revenue for the store

. Performed weekly inventory level reviews and ordered parts to

ensure timely completion of work orders and stocked shelves.

. Worked in shop installing tires and batteries, and performing

maintenance services on vehicles.

2007 to Harbor Freight Tools, Pontiac, Michigan

2010 Assistant Manager

. Trained new employees on store procedures.

. Reset endcaps on a monthly basis.

. Performed banking activities.

. Handled customer concerns and returns.

. Kept warehouse in inventory ready condition.

. Opened and closed the store.

1998 to Rite Aid Pharmacy, Sterling Heights, Michigan

2007 Store Manager

. Set monthly and seasonal sections; as well as, department plan-o-

grams to company standards.

. Supervised daily banking activities to ensure deposits were made

timely and appropriate fund levels were maintained.

. Ordered merchandise to ensure proper inventory levels were

maintained.

. Hired and trained store employees and had a low turnover rate.

. Promptly handled customer concerns and returns.

EDUCATION

. Henry Ford II High School, Sterling Heights, Michigan

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