Customer Service Medical

Daisy Troche Gonzalez

***** ** ** *****, ***. *06, Sunrise, FL 33322

904-***-**** ********@*****.***

OBJECTIVE

A position in which my secretarial and management experience plus strong computer skills can be used to provide

effective customer service, leadership, and/or clerical support.

WORK HISTORY

6/98-9/12 Administrative Assistant, Memorial Hospital

Provide supportive secretarial services to the Department of Pharmacy. Services include charging of narcotics (Meditech),

billing, payroll (Kronos Timekeeper), ordering of supplies and equipment (Medibuy and SMART System),

management of files, transcription, serving as receptionist and the scheduling of appointments. Support with fax

machines, copiers, and computer hardware/software knowledge. Serve as pharmacy technician in the central

pharmacy as well as filling in for the pharmacy buyer. Perform QA audits throughout the department. On-call as

a translator for Spanish speaking patients throughout the hospital.

10/97-4/98 Medical Coder, Gottlieb Financial Services

Use knowledge acquired from training to enter CPT and ICD-9 codes into database to prepare medical charts received by

Gottlieb from emergency rooms all over the country, for billing. Training consisted of learning medical terms,

bone structure and body systems to aid in deciphering the names of illnesses.

6/88-7/97 Executive Secretary, BASF Corporation

Provide supportive secretarial services to the Corporate Medical Department. Support with constantly improving

computer hardware/software knowledge. Quality auditing of Occupational Medical Database. Coordinate the

Periodic Health Evaluation Programs for NJ sites and Management Health Evaluation Program all BASF sites.

Process invoices using the on-line accounts payable vouchering computer system. Serve as bilingual liaison for

the Director with the Puerto Rico and Mexico facilities.

1/87-5/88 Medical Secretary, Morristown Memorial Hospital

Provide supportive secretarial services to the professional staff members of the JETS-CDU, ASAP, and Next Step

Programs. Services include billing, collection, payroll, ordering of supplies and equipment, management of files,

transcription, serving as receptionist and the scheduling of appointments.

9/86-12/86 Temp Position as secretary in several companies (Exxon Corporation, Morristown Memorial Hospital, St. Clares

Hospital) - General office duties.

8/83-8/86 Data Entry and Coding Supervisor, CIT Financial Group

Liaison between departments and management. Organize, distribute, and supervise work of the data entry/coding

staff (maximum of 25 individuals in both departments. Train staff on departmental jobs inputted into Entrex data

entry CRT and outputted on to Nixdorf tape writer. Prepare biweekly timesheets. Prepare and output daily

statistics on tape.

EDUCATION

A.A.S., County College of Morris, Randolph, NJ - 1989

COMPUTER SKILLS

Microsoft Office, Meditech, Kronos, Document Direct, SMART, Internet

PERSONAL

Registered Pharmacy Technician License # RPT8316

Fluent in Spanish

REFERENCES

Available upon request.

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