Sales Customer Service

TREVOR MANN

**** ******** ***** ****** *******, OK 74066 H: 918-***-**** C: 918-***-**** ******.*.****@*****.***

PROFESSIONAL SUMMARY

Highly Skilled Combat Veteran/Relationship Builder that served one tour in Iraq and one tour in Afghanistan resulting

in successful completion of the mission but more important is the personal development of my leadership skills and a

never give up mentality needed in today's workforce. I am seeking an opportunity to bring my sales and

management skills to your organization; not only to better myself but to do my part to enhance your outstanding

reputation that already exists in the marketplace.

SKILLS

Business Development Executive Level Relationship Building

Top Tier ESP Design Knowledge Post Sale Customer Support

Leadership & Teamwork Contracts & Negotiations

Strategic Planning & Project Management Microsoft Office/ Quick base

Sales & Contact Reports Market analysis

Organization 'Can Do' Attitude

WORK HISTORY

Account Manager - Application Engineer, 09/2012 to 10/2014

Accelerated Artificial Lift Systems – Skiatook, OK

Maintained and Serviced Key Accounts while focusing on flawless execution from start to finish

Exceeded Annual Sales Expectations by utilizing self -developed customer sales tracking system, persistence,

effort, and knowledge

Analyzed customer business models and production history to target high value sales potential clients

Developed relationships with key decision makers in corporate offices as well as main taining the ability to build

rapport with essential field personnel

Managed all projects and customers from initial sales call, Electrical Submersible Pump design, oversaw

installation of ESP, follow up, to assisting Accounts Receivable Department in collection efforts; inception to

completion of transaction

Provided technical solution based production recommendations

Developed, prepared supporting documents, and presented innovative pricing structures to extremely high

profile clients to gain set an d predetermined workloads for our company

Set apart from peers by being known as the "24/7" guy and maintaining the highest level of customer service

Promoted teamwork within the sales department and company in an effort to meet and exceed overall

performance indicators

Managed a portfolio of 25 accounts totaling $4 Million+ in Annual sales

Oversaw sales forecasting, goal setting and performance reporting for all accounts

Consulted with clients after sales and contract signing to resolve problems and provide ongoing support

Branch Manager/Business Development, 04/2011 to 09/2012

Express Employment Professionals – Muskogee, OK

Organized and participated in sales activities with targeted accounts by making regular in person and telephone

contacts

Oversaw the administrative functions necessary to ensure an adequate supply of applicants, employees, and

qualified candidates to meet the need of client companies

Recruit, hire, train, and supervised all internal office personnel consistent with company policies and procedures

to ensure office objectives were met

Prepared budgets and maintained expense control to ensure budgeted profit level

Met with key personnel from executive level to middle management to obtain overall objectives, solve

problems, ascertain specific needs and determine essential job function requirements

Ensured all payroll was delivered in a timely and accurate manner

Presented sales presentations and negotiated rates with owners, managers, and upper level management to

differentiate our services in a highly competitive market

Financial Advisor, 06/2008 to 04/2010

Edward Jones Investments – Tulsa, OK

Used statistical analysis to streamline marketing, sales technique, and time management methods that resulted

in 20 additional man hours and a 25% increase in tracked productivity per week.

Coordinated with numerous vendors to provide financial instruments clients needed

Penetrated the market by arranging face to face meetings and events with potential clients to build relationships

and trust

Conducted financial seminars for clients and prospects

Identified financial needs of clients and provided solution based actions

Managed a portfolio of 120 accounts over a 14 month period

Mastered the art of up selling clients on a wide array of financial products

Petty Officer, 08/1999 to 10/2003

United States Navy – Gulfport, MS

Worked with individuals from various socioeconomic and ethnic backgrounds

Conducted statistical analysis to rate the success of retention in the military

Ensured accurate and timely payment of wages to enlisted service members

Assisted in the improvement of community outreach services and awareness by speaking to local schools on the

importance of personal growth and responsibility

Trained new staff in policies and procedures on office functionality and dynamics

Utilized interpersonal communication, writing, and editing skills while being part of an extremely dynamic

office that assisted over 700 enlisted service members on a daily basis

Deployed twice to combat zones where I was team lead on a 5 man mortar platoon and team combat medic

where lifesaving field medicine was performed to wounded soldiers

EDUCATION

Bachelor of Science: Finance & Economics, 2008

Oklahoma State University - Stillwater, OK

CERTIFICATIONS

CPR Certified

Safe land Certification

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