Customer Service High School

Carlos Calvillo

*** ******** ***( Los Angeles, CA 90022( **********@****.*** ( (323) 901-

3251

Warehouse Professional with more than 20 years of experience

SUMMARY OF QUALIFICATIONS

. SKILLED IN COMPUTER TECHNOLOGIES, DATA ENTRY SKILLS, PURCHASING, CUSTOMER

SERVICE, CUSTOMER FOCUS, DEADLINE ORIENTED, TIME MANAGEMENT, PROBLEM

SOLVING.

. Skilled in identifying items requested, pulling orders, packing and

labeling orders, verifying completeness.

. Maximize resources to achieve customer satisfaction and increased

productivity, meet deadlines and goals. Implement and coordinate both

strategic and tactical plans to enhance performance.

. Adept and experienced in providing solutions. Excellent qualifications in

leadership and interpersonal communications. Bilingual: Spanish and

English.

. Persuasive, with ability to communicate effectively with culturally

diverse audience.

. Computer and administration skills include QAD,ERP/SAP System, MS Office

Suite, RF Scanning Systems, GPS Systems, Scanners, Fax, Multi-line

Telephones, Two Way Radio and Inventory Systems.

Education And Training

CALIFORNIA COLLEGE OF MUSIC 2009

MUSIC TECHNOLOGIES Pasadena, CA

CAREER COLLEGES OF AMERICA 1998

COMPUTER SYSTEMS SERVICE TECHNICIAN South Gate, CA

ScHURR HIGH SCHOOL 1990

Diploma Montebello, CA

Professional Experience

MATERIALS HANDLER

NOVEMBER 2012 - JUNE 2014

Aerotek Engineering & Environmental El Monte, CA

. Safely move nuclear parts and heavy materials to and from departments as

indicated on documentation.

. Restock And Check inventory purchase orders in Tool Crib, Issue tools &

Equipment to Employees.

. Operated sit down/stand up forklift change-over, clean, troubleshoot, and

complete basic maintenance.

. Conducted quality checks and inspected full goods and pallets or other

materials as needed.

. Responsible for incoming materials, stock materials, transfers, pull

orders, and cycle counts packing and labeling items, noting back orders,

verifying completeness.

. Used scanning equipment and desktop computer to ensure accurate tracking

of inventory within the facility

. Provide information by answering questions, inputting & generating data,

completing forms.

. Maintained work area in an organized and clean manner ensuring safety.

. Verify all jobs and materials have accurate information on tags and

correct documentation has been completed.

. Load / Unload trucks to transfer old materials to and from another

warehouse

. Other various duties as assigned.

Warehouse / DRIVER October 2009 - November 2012

U.S. Auto Parts Carson, CA

. Provided superior customer service: both internally and externally

. Performed delivery/pick-up

. Consolidate packages, quality control checks and delivery preparation

. Participated in on-call rotation to provide fill in service when needed

. Maintained a clean and safe work environment

. Communicated clearly and work well in a team environment with common

vision and goals

. Utilize computer for up-to-date record keeping.

. Operated and maintained service records for delivery vehicles

. Adhered to all OSHA and DOT compliance/regulatory guidelines as

applicable, as well as all company policies and procedures

WAREHOUSE

June 2002 - March2009

Baldor Electric

Commerce, CA

. Shipping And Receiving Loaded and unloaded trucks with sit down forklift.

. Operated a cherry picker forklift to locate merchandise in racks

. Operated a scanner following proper inventory procedures

. Properly transfered items using rf scanner Restock Toolcrib Check

Inventory.

. Used a cart, hand-truck and other equipment to move merchandise within

the warehouse

. Prepared and assembled merchandise for delivery to customers and Stores

. Inspected merchandise waiting to be delivered for proper packaging and

paperwork

. Pulled merchandise for customer pickup /Will call

. Safely loaded merchandise in customer's vehicle with forklift.

. Used best practice in protecting merchandise not in original container

. Maintained safe, clean and orderly work area, warehouse, and common areas

. Other various duties as assigned

DELIVERY DRIVER September 2000 - May 2002

Sanford Studios Whittier, CA

. Delivered sensitive photography equipment to customers.

. Maintained a professional appearance and followed the customer service

philosophy of the Company.

. Drove Company vehicle to deliver to customer's place of business.

. Recorded and completed entries on delivery manifest in accordance to

procedural guidelines.

. Informed management of any concerns or issues that might affect the

efficiency of the route.

. Picked up merchandise from vendor(s) outside route and performed other

duties in accordance to business need.

. Picked up and returned authorized merchandise (RMA's).

. Informed regular customers of new products, services or specials.

. Performed routine inspection on vehicle before departing each day, as per

the Delivery Driver Daily Checklist.

References

AVAILABLE UPON REQUEST

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