Customer Service Manager
Resume:
Lisa Dove
Shorewood, IL *****
***********@*****.***
Phone Number: 815-***-****
Clerical Office Worker
** *****’ experience in customer service, administrative and manufacturing
Computer literate: Word, Excel, Internet, email, familiar with PowerPoint
Willing to take on additional responsibilities and challenges
Displays excellent time management with high attention to detail
Administrative Support/Office Manager/Clerical with 17 years’ experience
Work Experience
Accounts Payable Clerk
Illinois Central School Bus
Joliet, IL
April 2013-October 2014
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services
rendered
Review documents such as purchase orders
Keep records of invoices and support documents
Contact customers to obtain or relay account information
Answer mail or telephone inquiries regarding rates, routing, or procedures
Communicating with Supervisors, Peers, or Subordinates
Organizing, Planning, and Prioritizing Work
Performing Administrative Activities
Office Manager/Customer Service
Morse Calipers
Chicago, IL
May 1997-October 2011
Resolve customer complaints or answer customers’ questions regarding policies and procedures
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality
standards, deadlines, and proper procedures, correcting errors or problems
Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes
Implement corporate or departmental policies, procedures, and service standards in conjunction with
management
Coordinate activities with other supervisory personnel or with other work units or departments
Arrange for necessary maintenance or repair work
Monitor inventory levels and requisition or purchase supplies as needed
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Interacting With Computers
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Documenting/Recording Information
Thinking Creatively
Experience with: 10-key calculators, Desktop computers, Fax machines, Microsoft Excel, Microsoft Word,
Multi-line telephone systems, Photocopiers, Postal scales, Voice mail systems
Receptionist
Morse Automotive
Chicago, IL
October 1994-February 1997
Answered phones, took messages and helped out other departments.
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