Customer Service Sales

Samantha A. Gonzalez

Phone: 407-***-**** Email: ************@*****.***

Objective To obtain a position in where my professional experience,

communication and organizational skills can help maximize

quality assurance within the business.

Education Jan. 2009 to Dec. 2009 American Academy McAllister

Institute (New York, NY)

Occupational Studies for Funeral Service A.A.S.

Current GPA = 3.7+

Jan. 2006 to Aug. 2008 The University of Central Florida

(Orlando, FL)

Psychology B.A.

Current member of The National Society of Collegiate

Scholars (NSCS).

Self-Financed (GPA = 3.3+)

Skills /

Qualification Quick learner: especially with detailed computer programs

s as well as task procedures in the workplace

Interpersonal Skills: ability to adapt and relate to

different personality types on a personal and professional

level

Organizational Skills: ability to create a structured

foundation and work with a team if necessary to complete

tasks successfully

Multitasking: years of experience handling different tasks

at once as well as assisting others simultaneously

Computer efficient: extensive knowledge of different

computer programs such as Microsoft Word, Excel, Power

Point, etc

Experience Feb. 2013 to Present

(Kissimmee, FL)

Grissom Funeral Home & Crematory

Location Manager and Funeral Director

Lead a team of funeral associates to honor families

through creativity, and compassion

Meet with families and arrange funerals focusing on

personalization

Hold quarterly meetings with associates to update on

successes and inform of changes and new ideas

Encourage innovation and creativity with each family

served

Approve donations and sponsorship for community events

Work with associates to find new and creative ways to

increase call volume and Pre-Need sales

Jul. 2010 to Oct. 2012

(Kissimmee, FL)

Funeraria Porta Coeli / Osceola Memory Gardens Funeral

Homes / Fisk Funeral Home

Funeral Director & Embalmer

Act as a Funeral professional for five different locations

Met with different families to arrange Services for their

loved ones

Producing legal documentation with state and health

departments in a timely manner

Directed several Funerals at both Funeral Home and Church

settings

Assisted in the details of the Service using different

computer programs and software (i.e.: register packages,

personalized DVD presentations, service music, obituaries,

etc)

Preparation of the deceased (Including; embalming,

dressing, casketing and cosmetizing) following proper

medical procedures

On-call to assist customers after business hours and

making removals from residences, hospitals and other

institutions

Use and drive company vehicles for business use

Routine maintenance and cleanliness of the Funeral Homes

on a daily basis

Dec. 2009 to Mar. 2010 Brooklyn Funeral Home &

Cremation Service (Brooklyn, NY)

Registered Resident

Filed necessary paperwork with the State Department of

Health

Drove company vehicles for business purposes

Assist with arrangements for Spanish speaking families

Arranged the chapel for the services; which involves

setting up with the proper fundamentals; including prayer

cards, flowers, register books, and cultural specifics

Oct. 2009 to Dec. 2009 Thomas M. Quinn & Sons Inc.

(Queens, NY)

Receptionist

Greet guests in a respectable manner as they enter the

Funeral Home, and direct them to the proper viewing area

Answer phone calls using proper and formal communication

skills

Personally assist the Funeral Director with arrangements

for Spanish speaking families

Feb. 2006 to Dec. 2008 Marriott Vacation Club

International (Orlando, FL)

Central Sales Advisor

Operate efficiently and accurately within an ever-changing

environment and aggressive timeframe, acting as the first

level of sales and marketing support for potential

timeshare owners

Filtering leads via phone and email and distributing to

Sales Executives. Acquired extensive knowledge of the

following computer software: Siebel, and Microsoft

applications (Word, Excel, Power Point, etc.)

Responsible for distributing emails and messages in an

accurate timely fashion to the team, updating marketing

campaign codes and assisting with unexpected

inconsistencies

Focus on interpersonal skills, customer service, and

problem solving

Nov. 2004 to Dec. 2005 Applebee's Restaurant

(Queens, NY)

Server

Help to ensure a pleasurable, casual dining experience

Perform kitchen and dining room duties with accuracy and

reliability

May 2003 to June 2004 Food Town Supermarket

(Queens, NY)

Cashier

Responsible for large sums of money, and knowledge of

inventory

Provide assistance in customer service and face to face

problem solving

References upon Request

Contact this candidate