Customer Service Sales
Resume:
Shirley C. Stoney
Saint Albans, New York 11412
**.*********@*****.***
CAREER OBJECTIVE: Account Manager/Customer Service Representative
SUMMARY OF QUALIFICATIONS
Seven years of successful experience in Customer Service and Support with recognized strengths in account maintenance and
problem-solving. Strong work ethic and attention to detail. Strong alpha-numerical data entry skills. Experience in dealing with
Government and State accounts. Ability to communicate with all levels of management and colleagues. Experience in situations
demanding extreme confidentiality. Ability to perform multiple tasks and expedite tasks in an accurate, timely manner. Proficient in
prioritizing projects and schedules with positive decision-making skills. Excellent customer service and phone skills with the ability
to problem solve, verify information, answering questions to ensure positive rapport, referrals and repeat business. Committed to
quality service, performance and accuracy. Acknowledged for the ability to consistently meet and exceed sales quotas through new
accounts in the retail industry. Strong background in logistics, purchasing and inventory control.
PROFESSIONAL EXPERIENCE
Time Warner Cable, Flushing, New York 2014 - 2014
• Customer Care Representative
Assisted customers with requests ranging from scheduling appointments, to billing and the sale of additional or bundled
products. Applied understanding of technology and communication devices to effortlessly trouble-shoot issues with
customer’s equipment (e.g. cable box, DVR, remote, Android device, modems) and offered a variety of possibilities to
subscribers. Provided information, options and a high level of service to customers. Performed multiple tasks and expedited
tasks in a timely manner. Prioritized projects and schedules with positive decision-making skills. Met sales quotas.
Healthplex, Inc., Uniondale, New York 2011 – 2012
• Customer Service Representative Level II
Responsible for 80-120 incoming calls and 50-60 outbound calls on a daily basis. Talked with individuals in Government and
Corporate sectors as well as individual clients and dentists by phone concerning dental coverage issues. Input comments
regarding customer issues and relative data into an Oracle database. Handled irate customers in a professional manner.
Obtained customer feedback information. Educated customers on insurance plans and payments. Adjudicated claims
according to group guidelines. Reviewed member history eligibility, student status and coordination of benefits, member
address, doctor address and other information to verify correctness. Maintained departmental productivity and accuracy
requirements. Reviewed electronic claims. Handled claim adjustments taken by the Customer Service department and
distributed by Auditors. Made sure claim numbers were on all claims. Conferred with Team Leads on treatment plans.
Exercised thorough knowledge of ADA codes, dental procedures and terminology. Assisted in marketing dental insurance to
clients and educating customers, dentists and employees on insurance plans and payments.
Old Navy, Valley Stream, New York 2006 – 2011
• Customer Service/Sales Representative
Supported the Sales Department and Management in opening new credit card accounts and upgrading existing service. Instituted
solutions for customer needs. Handled large cash and credit card transactions. Liaised with store chains. Provided sales support on
the floor by assisting customers with their buying decisions. Greeted customers and introduce them to the store’s merchandise. Used
suggestive selling techniques to increase sales volume. Assisted loss-prevention staff. Provided logistical support. Cooperated in
team endeavors. Responsible for training of new hires.
Jacob Riis Development, Long Island City, New York 2001 – 2002
• Event Planner/Fund Raiser Coordinator
Succeeded in raising funds for local Community Centers to maintain after-school activities for area youths. Assisted seniors within
the community with various fund-raising tasks in their church organizations. Proposed fund-raising ideas to senior Event Planners.
Organized Bake Sales, Dinners, Shows and various trips to achieve and exceed fund raising goals.
EDUCATION
Long Island City High School 2002 - 2006
Major: Criminal Law
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