Customer Service Manager

Melvin B. Felton

*** ** ***** ****** ******* #*02 Miami, FL 33179

Contact: 305-***-****

Email: ***********@*****.***

Objective:

To obtain a challenging career position in the Real Estate Title Industry, that will offer the opportunity for me to utilize my career

experiences, along with my management skills to their fullest potential in an environment which encourages progressive career advancement and job stability.

Experience:

March 2014 - Present SuRealty Title, Inc., Pembroke Pines, FL.

Title Processor/Closer

Perform all title duties from Contract to Closing.

Order commitment, municipal lien, estoppels, clear all conditions

that may be on title. Communicate with Buyer, Seller, Lawyers,

Realtors and Lenders.

November 2010 - October 2011 Triumph Temp., Services. Plantation, FL

Title Closer

Conducting closings with clients, going over all closing documents,

mortgage, note, schedule payment, insurance, etc.

Notarizing all needed documents.

Answering any question, making copies.

Send all final executed documents to the closing Institution.

May 2003 - June 2010 The Title Experts of South Florida, Inc

Miami Gardens, FL

Title Processor/Closer

Oversee and manage the day to day overall flow of the office.

Open and Process all Title Request.

Prepare and review and clear all B-1 and B-2 exceptions for any

problems regarding titles such as unexpected liens, judgments,

mortgages, etc.

Acquire estoppels, HOA approvals and any other items that may be

needed for closing.

Prepare HUD-1 closing statement using Land Tech and/or Double-Time

Software.

Schedule and conduct closings.

Balance incoming/outgoing funds.

Process and handle any post-closing issues

July 2002 - May 2003 Burger King, Corp. Miami, FL.

Restaurant General Manager II

Responsible for effectively managing a $1.25M Fast Food Restaurant.

Oversee the day to day operations of the restaurant with varied

responsibilities.

Trained, developed, and promoted employees.

Responsible for ensuring the restaurant meet all Federal Health

Regulations Guidelines and Codes.

Monitored the monthly sales, growth potential and profit & loss

performance.

Provided excellent customer service and ensured customer

satisfaction.

Training facility for the area.

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