Engineer Sales
Resume:
James J. Cole III
Copeville, TX 75121 (469) 235
***********@*****.***
http://www.linkedin.com/in/JamesColeIII
Solutions Architect/Technical Consultant/Sales Engineer
Accomplished professional career highlighted by rapid advancement and consistent achievement in
revenue and profit growth within extremely competitive markets. Outstanding qualifications in
building and managing customer relationships across diverse industries with top level decision
makers. Demonstrated ability to analyze customers’ technical requirements and recommend
effective solutions. Proven ability to effectively interface with all levels of IT staff and
management. Energetic self starter, team player and independent contributor. Recognized as a
superior technical solutions presenter.
PROFESSIONAL EXPERIENCE
Overland Storage – Dallas, TX 2012
2014
Systems Engineer
Provide all pre sales activities for the sales of all levels of data storage, specializing in selling to,
training and supporting channel partners. Covering two thirds of the continental US from my
Dallas office I have become proficient at remote presentations, demonstrations, architecting
solutions as well as other technical conversations to administrative technical, or mixed audiences
while keeping everyone engaged in the conversation. Traveling as necessary to support four
different regions, always with an eye on efficient use of time and resources. In support of partners,
also work with all types of businesses, Fortune 500 to small businesses, assisting in all phases of
opportunities. I work well alone when needed with any level of a customer or as a team player to
enhance any opportunity.
Hewlett Packard – Dallas, TX 2008 – 2012
Solutions Architect
Provided pre sales consulting of enterprise solutions, specializing in Industry Standard Servers and
most recently storage to all levels of IT staff and management, including executive staff. Worked
within multiple verticals, including Healthcare, Telecommunications, Education, Local
Government, Small and Medium Business and Fortune 500 companies.
• Consistently the first to learn and master new products resulting in achieving and/or
exceeding quotas.
• Proven ability to adjust style to work successfully with multiple sale personalities.
• Collaborated with single sales reps or multiple reps simultaneously.
Unisys Corporation – Irving, Texas 2006 2008
James J. Cole III Page 2
Customer Infrastructure Representative
Provided systems installations and service of EMC storage equipment. Supported a wide variety of
large corporate customers with direct service related hardware and software solutions.
• Mastered the assigned equipment within the first six months and became local support
for the team.
• First to achieve the required EMC certifications.
• Mentored other CIRs to help them develop and improve skills.
Gemini Ranch Investments Dallas, Texas 2004 2006
Owner
Speculative purchase of investment properties for refurbishment and resale.
Dell Computer Corporation Dallas, Texas 1997 2004
Systems Consultant
Provided pre sales consulting of enterprise solutions to all levels of IT, management and executive
staff. Delivered over 250 presentations to corporate healthcare executives via high level executive
briefings on technical solutions, pre sales consultations and alternative product recommendations.
• Partnered with sales to build profitable account relationship with global telecommunications
companies, increasing sales to $35MM per year. The team was consistently selected to work on
challenging sales.
• Provided technical direction for major global customer on weekly international conference call.
• Provided regional expertise to Dell’s Systems Engineers and Consultants on Dell EMC Storage
systems and software.
• Successfully resolved escalated customer issues as called upon by upper management.
• Extensive travel nationwide to cover Healthcare Customer account responsibility.
• Served as team leader for SME team, increasing technical knowledge and sales.
Entex Information Services Addison, Texas 1995 1997
Systems Engineer
Provided system installations, including technical support and pre sales presentations for servers,
storage and related peripherals incorporating multiple corporate system upgrades.
• Spearheaded a complete redesign on an infrastructure upgrade project for Lennox HVAC
involving 30+ locations nationwide managing an elite team of six technical engineers.
Increased sales per site by 25%. Recognized as Engineer of the Quarter.
• Led a series of successful MIS and networking technologies installations and system upgrades.
CompuCom Services Dallas, Texas 1994 1995
Field Engineer
Provided systems installations and service of personal computers, servers and related peripherals.
Supported a wide variety of large corporate customers with direct service related hardware and
software solutions.
Handled highest quantity and most difficult customer calls within the department.
•
Utilized exceptional troubleshooting abilities which led to assignments in most advanced
•
technology.
James J. Cole III Page 3
Digital Magnetics Inc. Plano, Texas 1990 1994
Technical Manager
Provided systems installation and repair of disk duplication equipment, personal computers,
servers, related peripherals and LAN infrastructure equipment.
• Pioneered innovative operating processes resulting in the redesign of alignment techniques of
equipment, reducing the alignment time and increasing production quality and throughput by
80%.
James J. Cole III Page 4
Concurrent Computer Corporation Richardson, Texas 1979 1990
Service Account Manager 1985 1990
Promoted from Senior Field Engineer to Branch Manager, building and leading a 25 person
technical team across a five state territory. Orchestrated a complex reorganization resulting in full
integration and operational efficiency, the first branch to accomplish this. Increased service
contract business by ~ 25% per quarter. Recognized and awarded as achieving the highest level of
customer satisfaction.
• Achieved the highest revenue per engineer of any branch in the company.
• Established a repair depot, which increased branch profitability by 20%.
• Recognized with President’s Club award for achievements.
• Developed custom service solutions to optimize toward customer requirements.
• Established a performance review program to ensure staff training met company objectives.
• Implemented program to revise inventory management and shipping process.
CERTIFICATIONS
VMware VSP
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HP ExpertOne Certifications:
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o ESSN Enterprise Solutions Certification
o Designing HP Storage Solutions
EMC Proven Professional:
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o EMCPA – Associate Storage Technology Foundations
o EMCCE Customer Engineer Clariion Specialist Version
o EMCCE – Customer Engineer Networked Storage – CAS Specialist Version
o EMCIE – Implementation Engineer – CAS Specialist Version
Microsoft Certified Professional (MCP) – Windows XP Professional
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Microsoft Certified Systems Engineer (MCSE) – Windows NT 3.51
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CTIA – A+
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EDUCATION / TECHNICAL TRAINING
Graduate of the following product training programs:
EMC; NetApp; Dell; Hewlett Packard, AST, Compaq, IBM, Apple, Toshiba, Lexmark, StorageTek
Computer Technology Coursework
Orange Coast College, Costa Mesa, CA
Technical Certificate in Digital Electronics
Practical Schools, Anaheim CA
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