Project Manager Quality Assurance
Resume:
Wendi M. April
Franklin, TN 37067
******@*******.***
TECHNICAL
SUMMARY:
Extensive experience in project management, client training,
management, client relations, and personnel administration.
Track record of leading projects to develop solutions for
customers, involving requirements gathering, contract
development, specification documentation, architecture,
implementation and quality assurance. Proven effectiveness in
handling situations requiring initiative, professionalism, and
decisiveness.
Computer Experience
. Experienced in Windows 95, 98 and Vista, Windows 2000,
Windows 2007, and DOS operating systems.
. Proficient in the use of Microsoft Office, Relational
Databases, Object Oriented analysis and design, UML, Rational
Rose, ACT!, Pivotal Relationship, Crystal Reports, Visio,
Hyperion, Visual Source Safe, Struts, Microsoft Project,
Microsoft Front Page, Advanced Project Execution (APEX), Brio
and Microsoft Access and SharePoint.
. Proficient in programming in the UNIX environment and with K
Shell, C Shell Scripting and JavaScript.
. Experienced in Quality Assurance testing using the Win runner
Suite, ALM and Mercury Quality Center and Quick test
Professional Suites.
. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary
ERP software including Lawson Financial,Visual Enterprise,
JD Edwards and Oracle E-Business suite)
. Proficient in Sarbanes Oxley rules and regulations
. Experienced with Sql, Sql Server, ETL Design, Data
Warehousing, Stored Procedures, Oracle BI, AS400, DB2, Client
Server Development, XML, Visual Studio C++, C#, .NET, HTML,
DOM, Visual Age for Java, J2EE, HTML, Visual Basic, VB
script, ASP, TOAD, Financial Statement Generator (FSG),
Install shield, IBM Websphere, IBM MQ Series, SOAP, STRUTS,
AJAX, SCRUM and EDI Map Development (Mercator, Harbinger and
Sterling software packages.)
. SOA (Service Oriented Architecture), Web Services, API's/API
Management, Content Management, E-Commerce
2011- Present Fidelity Information Services (FIS)
Project Manager/Technical Project Manager
. Responsible for achievement of revenue and profitability
targets for projects.
. Providing direction and leadership for the Project team
members.
. Providing task lists, work plans, and project plans, and
managing same to ensure satisfactory project performance.
. Maintaining the client relationship in order to ensure that
the projects are successful for both FIS and customers, and
ensuring that the opportunity for FIS of additional business
is enhanced.
. Ensuring that an appropriate communication matrix is
implemented for each project, and managing both the formal
communication required by that matrix, and any informal
communication required for a successful project.
. Production of the appropriate reports (e.g. project status
reports, financial reports) to the Senior Managers as
required.
. Liaise and maintain relationships with internal stakeholders
such as development and Product Management.
. Utilizing project implementation methodologies and tools
. Ongoing project reporting and project financial analysis,
CR's and issue tracking
. Responsible for the successful delivery of all projects - to
time, quality, cost and outcome metrics.
. Responsible for ensuring that project scope is managed and
controlled.
. Identifying and resolving discrepancies between project
scope, resources and timing of milestone deliverables.
. Collaborate with internal customers to collect and document
requirements for the projects
. Assist in developing the GAP analysis, and conceptual designs
necessary to meet the business objectives
. Diagram business processes, complete business cases, conduct
requests for proposals, complete decision matrices and work
with vendors and contractors
. Elicit, analyze, communicate and validate business
requirements
. Drive the project management and requirements process and
ensure quality by designing, reviewing and executing test
cases for the software development efforts
. Assist with prioritizing and understanding current business
initiatives and identifying the opportunities where
technology or automation can add business value
. Effectively and proactively manage customer expectations
throughout the solution delivery process
. Translate technical information for a business audience
. Work with the customer and IT representatives to understand
and document complex business needs
. Demonstrated ability to gather requirements, to build
business cases, to forecast resource capacity, and to
calculate ROI
2008 - 2011 Australia New Zealand (ANZ) and National Australia Bank (NAB),
Melbourne, Australia
Project Manager/Senior Business Analyst/Trainer (2008 -
Present) (Contract from Portsmouth, NH)
. Managed all aspects of a new financial application project,
including short and long- term project planning, coordinating
with other departments to meet deadlines, departmental budget
planning, cost benefit analysis, systems analysis
implementation. Manage projects scope, schedule and resources
as required. Produce deliverables as needed per the SDP
(life cycle) methodologies.
. Led and participated in PMO/Steering meetings and
compliance/regulatory meetings.
. Participated and led internal and external audits as
required.
. Developed business requirements based on work sessions with
end users and business groups and vendors.
. Acted as liaison between internal teams of business users and
developers and external vendors
. Developed user acceptance test cases based on business and
functional requirements.
. Acted as liaison between 50 person test team and business
users and developers on issues that arose during testing.
. Led the team of on site technical developers and business
users brought together for the project.
. Lead technical trainer for developers and users on the new
application.
. Implemented disaster recovery standards, process and
procedures for financial application/daily functions.
. Single point of contact for all questions, deliverables,
issues reporting, requests and scheduling for project.
2000 - 2007 Liberty Mutual Group, Portsmouth, NH
Manager Business Systems Projects (2004 - 2007)
. Responsibilities include managing a team of 8 to 10 business
analysts as part of the multi-billion dollar Personal Markets
financial system. Administering and authoring performance
appraisals and development objectives. Hiring new staff as
needed and providing training. Leading short and long-term
project planning, cost benefit and system analysis.
Participating in departmental budgeting and expense
management. Acting as business analyst when needed on
projects.
. Manage multiple projects of varying scope and with matrixes
staff at some points. Negotiate projects scope and direction
with senior management in Personal Markets and other units
where applicable. Managing monthly release testing and
quality assurance testing as well as regression testing.
. Participating in units PMO/Steering meetings and authoring
life cycle documents for projects.
. Participated in compliance and regulatory meetings, design
and implementations as required.
. Developed business requirements based on work sessions with
end users and business groups and vendors.
. Acted as liaison between internal teams of business users and
developers and external vendors.
. Managed Sarbanes Oxley (SOX) requirements for each project
and participated and led internal and external audits as
required.
. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary
ERP software including Lawson Financial, JD Edwards and
Oracle E-Business suite)
Principal Software Engineer/Project Technical Lead (2002 - 2004)
. Project lead and technical architect for the Legal
timekeeping suite of applications.
. Consulted with law offices to gather requirements for new
version of Legal timekeeping application developed using
Java.
. Directing daily activities of software engineers on the
timekeeping team and overseeing the work of contractors' off-
shore and on-site.
. Acted as a liaison between external vendors and internal
business and technical groups.
. Manage projects scope, schedule and resources as required.
Produce deliverables as needed per the LMSDP (life cycle)
methodologies.
. Trained on Sarbanes Oxley (SOX) requirements and regulations
Senior Software Engineer (2000 - 2002)
. Acting lead on applications used by Liberty Life's Financial
Institutions channel.
. Performing complex problem analysis and design on multiple
systems per customer feedback and requirements sessions.
. Developed new application with C++.
. Assisted with data and systems issues through SQL.
. Managed planning and execution of project and application
implementations.
1998 - 2000 Lilly Software Associates, Hampton, NH
Project Manager Professional Services
. Responsible for E-Commerce component of Lilly's ERP product
suite targeting manufacturing clients. Lead projects from
initial planning stages to client site implementation.
. Managed all aspects of the Professional Services E-Commerce
Department, including short and long- term project planning,
coordinating with other departments to meet deadlines,
departmental budget planning, cost benefit analysis, systems
analysis and client implementation and integration of EDI
component.
. Consulted with external clients to assess and meet business
needs, including requirements gathering, development and
customization, implementation and integration of EDI/E-
Commerce module within Lilly's ERP product suite.
. Developed new EDI functionality and all related training and
help manual documentation.
. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary
ERP software Visual Enterprise and Oracle E-Business suite)
. Leader responsible for on-site customer training, consulting,
map development, systems testing and the development of
quality assurance strategies. Act as corporate lead on
projects assigned to our associate groups.
1996 - 1998 InterQual Inc., North Hampton, NH
Senior Project/Technical Lead
. Project lead on upgrades to existing technical projects and
acting lead or co-lead on new technical projects.
. Designed InterQual's new software products based on user
requirements and performed product implementation,
integration and support for internal and external customers.
. Technical resource for all client site implementations of
InterQual's products included installation and integration,
upgrades, maintenance, quality assurance, and delivery. Also
responsible for product training and on-going support of
product through troubleshooting.
. Led a team of four technical specialists.
1994 - 1996 Accurep Technical Sales, Portsmouth, NH
Director - Technical Project Relations
. Responsible for acting as a project lead on upgrades to new
and existing technical projects. Actively involved in
providing technical support for internal and external
customers, including installing, upgrading, maintaining,
quality assurance, training, and troubleshooting.
. Responsible for directing a team of three technical
specialists. Performed technical buying and expediting duties
requiring extensive interaction with engineers,
manufacturers, end-users, clients, and distributors.
EDUCATION:
1992 Middle Tennessee State University, Murfreesboro, TN
Masters Degree, Business Administration Finance - MBA
Bachelors Degree, Business Administration - BA
CERTIFICATION:
Project Management Professional (PMP)
Sterling Commerce: Introduction to Electronic Commerce/GENTRAN
Server for Windows NT
Harbinger: Introduction to Electronic Commerce/STMap/STXWindows
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