Wendi M. April

*** ********** ******

Franklin, TN 37067

615-***-****

acn5kr@r.postjobfree.com

TECHNICAL

SUMMARY:

Extensive experience in project management, client training,

management, client relations, and personnel administration.

Track record of leading projects to develop solutions for

customers, involving requirements gathering, contract

development, specification documentation, architecture,

implementation and quality assurance. Proven effectiveness in

handling situations requiring initiative, professionalism, and

decisiveness.

Computer Experience

. Experienced in Windows 95, 98 and Vista, Windows 2000,

Windows 2007, and DOS operating systems.

. Proficient in the use of Microsoft Office, Relational

Databases, Object Oriented analysis and design, UML, Rational

Rose, ACT!, Pivotal Relationship, Crystal Reports, Visio,

Hyperion, Visual Source Safe, Struts, Microsoft Project,

Microsoft Front Page, Advanced Project Execution (APEX), Brio

and Microsoft Access and SharePoint.

. Proficient in programming in the UNIX environment and with K

Shell, C Shell Scripting and JavaScript.

. Experienced in Quality Assurance testing using the Win runner

Suite, ALM and Mercury Quality Center and Quick test

Professional Suites.

. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary

ERP software including Lawson Financial,Visual Enterprise,

JD Edwards and Oracle E-Business suite)

. Proficient in Sarbanes Oxley rules and regulations

. Experienced with Sql, Sql Server, ETL Design, Data

Warehousing, Stored Procedures, Oracle BI, AS400, DB2, Client

Server Development, XML, Visual Studio C++, C#, .NET, HTML,

DOM, Visual Age for Java, J2EE, HTML, Visual Basic, VB

script, ASP, TOAD, Financial Statement Generator (FSG),

Install shield, IBM Websphere, IBM MQ Series, SOAP, STRUTS,

AJAX, SCRUM and EDI Map Development (Mercator, Harbinger and

Sterling software packages.)

. SOA (Service Oriented Architecture), Web Services, API's/API

Management, Content Management, E-Commerce

2011- Present Fidelity Information Services (FIS)

Project Manager/Technical Project Manager

. Responsible for achievement of revenue and profitability

targets for projects.

. Providing direction and leadership for the Project team

members.

. Providing task lists, work plans, and project plans, and

managing same to ensure satisfactory project performance.

. Maintaining the client relationship in order to ensure that

the projects are successful for both FIS and customers, and

ensuring that the opportunity for FIS of additional business

is enhanced.

. Ensuring that an appropriate communication matrix is

implemented for each project, and managing both the formal

communication required by that matrix, and any informal

communication required for a successful project.

. Production of the appropriate reports (e.g. project status

reports, financial reports) to the Senior Managers as

required.

. Liaise and maintain relationships with internal stakeholders

such as development and Product Management.

. Utilizing project implementation methodologies and tools

. Ongoing project reporting and project financial analysis,

CR's and issue tracking

. Responsible for the successful delivery of all projects - to

time, quality, cost and outcome metrics.

. Responsible for ensuring that project scope is managed and

controlled.

. Identifying and resolving discrepancies between project

scope, resources and timing of milestone deliverables.

. Collaborate with internal customers to collect and document

requirements for the projects

. Assist in developing the GAP analysis, and conceptual designs

necessary to meet the business objectives

. Diagram business processes, complete business cases, conduct

requests for proposals, complete decision matrices and work

with vendors and contractors

. Elicit, analyze, communicate and validate business

requirements

. Drive the project management and requirements process and

ensure quality by designing, reviewing and executing test

cases for the software development efforts

. Assist with prioritizing and understanding current business

initiatives and identifying the opportunities where

technology or automation can add business value

. Effectively and proactively manage customer expectations

throughout the solution delivery process

. Translate technical information for a business audience

. Work with the customer and IT representatives to understand

and document complex business needs

. Demonstrated ability to gather requirements, to build

business cases, to forecast resource capacity, and to

calculate ROI

2008 - 2011 Australia New Zealand (ANZ) and National Australia Bank (NAB),

Melbourne, Australia

Project Manager/Senior Business Analyst/Trainer (2008 -

Present) (Contract from Portsmouth, NH)

. Managed all aspects of a new financial application project,

including short and long- term project planning, coordinating

with other departments to meet deadlines, departmental budget

planning, cost benefit analysis, systems analysis

implementation. Manage projects scope, schedule and resources

as required. Produce deliverables as needed per the SDP

(life cycle) methodologies.

. Led and participated in PMO/Steering meetings and

compliance/regulatory meetings.

. Participated and led internal and external audits as

required.

. Developed business requirements based on work sessions with

end users and business groups and vendors.

. Acted as liaison between internal teams of business users and

developers and external vendors

. Developed user acceptance test cases based on business and

functional requirements.

. Acted as liaison between 50 person test team and business

users and developers on issues that arose during testing.

. Led the team of on site technical developers and business

users brought together for the project.

. Lead technical trainer for developers and users on the new

application.

. Implemented disaster recovery standards, process and

procedures for financial application/daily functions.

. Single point of contact for all questions, deliverables,

issues reporting, requests and scheduling for project.

2000 - 2007 Liberty Mutual Group, Portsmouth, NH

Manager Business Systems Projects (2004 - 2007)

. Responsibilities include managing a team of 8 to 10 business

analysts as part of the multi-billion dollar Personal Markets

financial system. Administering and authoring performance

appraisals and development objectives. Hiring new staff as

needed and providing training. Leading short and long-term

project planning, cost benefit and system analysis.

Participating in departmental budgeting and expense

management. Acting as business analyst when needed on

projects.

. Manage multiple projects of varying scope and with matrixes

staff at some points. Negotiate projects scope and direction

with senior management in Personal Markets and other units

where applicable. Managing monthly release testing and

quality assurance testing as well as regression testing.

. Participating in units PMO/Steering meetings and authoring

life cycle documents for projects.

. Participated in compliance and regulatory meetings, design

and implementations as required.

. Developed business requirements based on work sessions with

end users and business groups and vendors.

. Acted as liaison between internal teams of business users and

developers and external vendors.

. Managed Sarbanes Oxley (SOX) requirements for each project

and participated and led internal and external audits as

required.

. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary

ERP software including Lawson Financial, JD Edwards and

Oracle E-Business suite)

Principal Software Engineer/Project Technical Lead (2002 - 2004)

. Project lead and technical architect for the Legal

timekeeping suite of applications.

. Consulted with law offices to gather requirements for new

version of Legal timekeeping application developed using

Java.

. Directing daily activities of software engineers on the

timekeeping team and overseeing the work of contractors' off-

shore and on-site.

. Acted as a liaison between external vendors and internal

business and technical groups.

. Manage projects scope, schedule and resources as required.

Produce deliverables as needed per the LMSDP (life cycle)

methodologies.

. Trained on Sarbanes Oxley (SOX) requirements and regulations

Senior Software Engineer (2000 - 2002)

. Acting lead on applications used by Liberty Life's Financial

Institutions channel.

. Performing complex problem analysis and design on multiple

systems per customer feedback and requirements sessions.

. Developed new application with C++.

. Assisted with data and systems issues through SQL.

. Managed planning and execution of project and application

implementations.

1998 - 2000 Lilly Software Associates, Hampton, NH

Project Manager Professional Services

. Responsible for E-Commerce component of Lilly's ERP product

suite targeting manufacturing clients. Lead projects from

initial planning stages to client site implementation.

. Managed all aspects of the Professional Services E-Commerce

Department, including short and long- term project planning,

coordinating with other departments to meet deadlines,

departmental budget planning, cost benefit analysis, systems

analysis and client implementation and integration of EDI

component.

. Consulted with external clients to assess and meet business

needs, including requirements gathering, development and

customization, implementation and integration of EDI/E-

Commerce module within Lilly's ERP product suite.

. Developed new EDI functionality and all related training and

help manual documentation.

. SAP business suite: SAP ERP, CRM, PLM, SCM, SRM (Proprietary

ERP software Visual Enterprise and Oracle E-Business suite)

. Leader responsible for on-site customer training, consulting,

map development, systems testing and the development of

quality assurance strategies. Act as corporate lead on

projects assigned to our associate groups.

1996 - 1998 InterQual Inc., North Hampton, NH

Senior Project/Technical Lead

. Project lead on upgrades to existing technical projects and

acting lead or co-lead on new technical projects.

. Designed InterQual's new software products based on user

requirements and performed product implementation,

integration and support for internal and external customers.

. Technical resource for all client site implementations of

InterQual's products included installation and integration,

upgrades, maintenance, quality assurance, and delivery. Also

responsible for product training and on-going support of

product through troubleshooting.

. Led a team of four technical specialists.

1994 - 1996 Accurep Technical Sales, Portsmouth, NH

Director - Technical Project Relations

. Responsible for acting as a project lead on upgrades to new

and existing technical projects. Actively involved in

providing technical support for internal and external

customers, including installing, upgrading, maintaining,

quality assurance, training, and troubleshooting.

. Responsible for directing a team of three technical

specialists. Performed technical buying and expediting duties

requiring extensive interaction with engineers,

manufacturers, end-users, clients, and distributors.

EDUCATION:

1992 Middle Tennessee State University, Murfreesboro, TN

Masters Degree, Business Administration Finance - MBA

Bachelors Degree, Business Administration - BA

CERTIFICATION:

Project Management Professional (PMP)

Sterling Commerce: Introduction to Electronic Commerce/GENTRAN

Server for Windows NT

Harbinger: Introduction to Electronic Commerce/STMap/STXWindows

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