Customer Service Medical
Resume:
S HARON A BRUNETT I
********@*******.***
To benefit an organization that can use an enthusiastic, reliable, professional with strong
communication and organizational skills who pays attention to detail and offers eighteen years
experience in an outpatient environment. I have experience in Medical Billing and Collections,
A uditing of Providers Documentation, Surgical Coding, Procedural Coding, Medical Terminology
a nd Procedures, Basic Anatomy, CPT/ICD-9, HCPCS, Medical Reception, P r ior-authorization,
R efer rals, Customer Service, etc..
C OMPUTERS: P roficient in the following computer systems and hardware:
Flocast, IDX, Invision, Provation, Codecorrect, Microsoft Windows, Excel, Powerpoint and Outlook.
E DUCAT ION: Certified Profession Coder 2004-2010. Medical Insurance Specialist at Naugatuck Community
College.
Courses included: Procedural Coding, Medical Terminology and Procedures, Basic Anatomy, CPT/ICD-9,
H CPCS.
E XPER IENCE:
Coder/Customer Service Representative
Hamilton Connections
J & L Medical Services (08/2014-12/2014)
• Reviewed CPAP orders to make sure that the information was within insurance guidelines and process
orders in a timely manner
• Fast paced, deadline oriented environment.
• Called patients to make them aware of their insurance coverage, monetary responsibility and scheduled
appointments for CPAP set up with the Respiratory Therapists
• Assisted walk in customers with retail purchases and collected payments
A dministrative Assistant
Office Team
Elim Park (06/2014-07/2014)
• Responsible for payroll and scheduling of staff for Residential Care Home.
• Maintained the Dr’s schedule for patient rounds for Elim Park acute, post acute and residential care
home wings and supplied the Drs offices with proper documentation for billing purposes
• Maintained a roster of people residing in the Residential Care Home.
• Maintained calendar and booked meeting room for staff as needed.
• Scheduled Dr appointments for residents and arranged proper transportation.
• Responsible for scheduling hairdresser appointments for Residential Care Home residents.
• Ordering and delivering of incontinence products for Residential Care Home residents.
• Answered phones, retrieved mail and delivered to proper persons.
• Made copies as the need arose
• Handling, sorting and filing incoming and outgoing correspondence
• Handling, sorting and filing confidential caregiver reports and patient files
• K indly greeting visitors
• P roviding data entry support
Medical Receptionist
Vision Associates Of Prospect (07/20/13-10/15/13)
• Balance and close out the day, prepare deposits for the bank.
• P roficient in computer, telephonic and medical terminology skills.
• Maintain patient accounts by obtaining, recording and updating personal and financial information.
• Comfort patient by anticipating patients’anxieties and answering patients’questions.
• Contribute to team effort by accomplishing related results as needed.
• Maintain operations by following policies and procedures; reporting needed changes.
• Apply diagnosis, modifiers and submit claims to proper insurance company.
• Greet patients, make appointments and answer phones.
• Collect co-pays and money for same day services and purchases.
Medical Coding
Creative Financial Staffing
Bristol Hospital (2012)
• Responsible for applying diagnosis codes for all outpatient testing which included: Laboratory,
Radiology, MRI,
Obstetrics, Chemotherapy, Bariatrics, Primary Care Physicians, etc..
B illing Auditor/Coder/Patient Account Representative
Franklin Medical Group, P.C., Central Billing Office (2006-2011)
• Regularly perform audits on over one hundred twenty five providers of various specialties and
educate them on proper coding, documentation guidelines, compliance and E&M principles.
Sharon Brunetti Page 3 of 3
• Code from the operative report for the following specialties: General Surgery, Breast, Woundcare
and Orthopedics
• Review documentation for the patient account representatives and suggest modifiers based on
C PC,
I CD-9, CPT-4 and Medicare guidelines to obtain revenue and remain compliant.
• Charge entry and claims follow up.
• Participated in a special project to implement Medicare's Physician Quality Reporting Initiative.
M edical I nsurance Specialist/Team Leader/Medical Coder
Danbury Office of Physician Services P.C. (1995-2006)
General Surgery Department
Primary Care of Southbury
• Provided appropriate ICD-9/CPT-4 codes for submission of claims.
• Collected over $15,000.00 from insurance companies of otherwise dormant claims.
• Responsible for coding from the operative report, ICD-9/ CPT-4 for the following specialties
General
Surgery, Bariatric Surgery, Colorectal Surgery, Gastrointestinal Surgery, and Breast Surgery.
• Enter all charges for maximum reimbursement and resolve patient and insurance billing issues.
• Lead biller in charge of all reports and balancing of reports.
• Volunteered to Work on a special project auditing all offices within DOPS to ensure proper coding
and ensure
optimum reimbursement of all claims while remaining compliant.
P ERSONAL : M ulti-tasking, Flexibility, Telephone Skills, Customer Service, Time Management,
Scheduling, Word Processing, Professionalism, Experience,
O rganization, Attention to Detail,
Team player, result oriented attitude.
Contact this candidate