Customer Service Sales

RESUME

[pic]

Muhammad Faisal Ishaq

S/O Muhammad Ishaq Zafer

(Late)

Landline No : 347-***-****

Email :

*************@*******.***

Address: Brooklyn, New York

[pic] Profile [pic]

B.com (Account, Sales/Marketing) with 6 years' experience in

administration/Customer Services/Office work/Sales/Marketing. Professional

with excellent skills, hard working, highly developed creative and

analytical capabilities, exceptional interpersonal and management skills;

highly capable of working as a team leader/member.

[pic] Experience [pic]

Assistant Accountant:

Sep 2012 - 2014

Linkage Real Estate Broker,

Responsibilities/Job Description

Monthly Management account Preparation

Production of Profit & Loss

To Complete and Maintain Sales Invoices and reports

Accruals and Prepayments

Preparation of Accounts pack of review

Bank reconciliation, posting and balancing

Weekly wages and other journal postings

Maintain the Petty cash

Maintain the record of all accounts files

Daily bank receipts postings

Year budget preparation

Year audit analysis

Set up new suppliers on accounting software

Reports on debtors and creditors

Some experience in preparation of balance sheet

Excellent skills of Excel

Report to finance team daily

Sales Executive:

Sep 2011 - Sep 2012

Linkage Real Estate Broker,

Responsibilities/Job Description

Sales/Marketing and Relationship building with the clients

Educating clients about package plans

Addressing all the client's queries & complains

Visit the client on daily basis

Listening to customer requirements and presenting appropriately to make a

sale

Maintaining and developing relationships with existing customers in person

and via telephone calls and emails

Cold calling to arrange meetings with potential customers to prospect for

new business

Responding to incoming email and phone enquiries

Acting as a contact between a company and its existing and potential

markets

Negotiating the terms of an agreement and closing sales

Gathering market and customer information

Representing their company at trade exhibitions, events and demonstrations

Negotiating on price, costs, delivery and specifications with buyers and

managers

Challenging any objections with a view to getting the customer to buy

Advising on forthcoming product developments and discussing special

promotions

Creating detailed proposal documents, often as part of a formal bidding

process which is largely dictated by the prospective customer

Recording sales and order information and sending copies to the sales

office, or entering figures into a computer system

Reviewing your own sales performance, aiming to meet or exceed targets

Feeding future buying trends back to employers

Business Sales Officer (BSO) (Allied Bank of Pakistan):

Aug 2010 - Aug 2011

Allied Bank of Pakistan, Regional Main Branch, Pakistan

Responsibilities/Job Description

Relationship building with the clients

Educating clients about new package plans

Addressing all the client's queries & complains

Visit the client on daily basis, if they require

Visit designated region on quarterly basis for 2 days

Arrange entertainment activities for clients on quarterly basis

Up selling and Marketing (value added services)

Designing client's package according to their requirement

Retention of the clients

Collection

Other initiatives

Worked as a backup of immediate manager

All administration and HR related tasks

Daily operations planning and reporting

Marketing Planning

Weekly and monthly reporting of team

Work on different reports and projects with manager

Coordinating with all other department

Customer Service Representative (CSR)

Aug 2008 - Aug 2009

Warid Telecom Pakistan,

Responsibilities/Job Description.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses

and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is

being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Business Development Officer: (BDO) Feb

2010 - Aug 2010

Angelini Pharama - Pakistan

Responsibilities/Job Description.

acquire new customers,

call on existing or prospective client in order to build new business,

Produce growth in income by selling business products and services,

Development of relationships with referral sources,

Identify and capitalize on opportunities Correspondingly,

Professionally maintain knowledge of industry trends, products &

technology

Participate in community affairs, and broaden new business opportunities.

Relationship building with the clients

Educating clients about new package plans

Addressing all the client's queries & complains

Visit the client on daily basis, if they require

Arrange entertainment activities for clients on quarterly basis

Up selling and Marketing (value added services)

Designing client's package according to their requirement

Retention of the clients

Collection

[pic] Education/Trainings [pic]

Education:

Examination passed

Institution or University

Passing Year

B.Com (Bachelor of Commerce)

AJK University

2010

Intermediate (Commerce)

AJK University

2007

Matriculation (Science)

B.I.S.E GRW

2005

Trainings:

Title

Organization

Duration

BSO (Business Sales Officer)

MCB Bank of Pakistan

2 Months

Assistant Accountant

National Bank of Pakistan

3 Months

[pic] Skills [pic]

Communication, interpersonal, analytical, and organizational skills

Planning skills

Marketing skills

Customer Services

Time Management

Project Management

Administration

Office Management & Reporting

Power Point Strong interpersonal, analytical, and problem solving

skills

Proficient in MS Office, Siebel, Geneva, Tracker,

Sound operational knowledge of following systems:

MS Office

Geneva (Cam)

Seibel (CRM).

Tracker

SSTD, Microsoft windows Me, XP, Vista, Windows 7

[pic] Language Details [pic]

Language

Read

Write

Speak

English

Fluent

Fluent

Fluent

Urdu

Advanced

Advanced

Advanced

Punjabi

Intermediate

Intermediate

Intermediate

[pic] Personal Details [pic]

Nationality

Pakistani

Date Of Birth

01-01-1988

Age

27

Gender

Male

Marital Status

Married

Passport No

DG-1849982

Place Of Issue

Mirpur / Pakistan

License

Pakistan and UAE Driving License (International)

[pic] References [pic]

Can be provided on request.

All the above specified information is true to the best of my

knowledge.

Muhammad Faisal Ishaq.

Contact this candidate