Customer Service Manager
Resume:
Suzan Sarnoski
*** ****** *****, ********* **** NJ 07650
*************@*****.***
Objective:
Highly motivated Office Manager and Bookkeeper with experience in Accounts
Receivable and Payable, sales and expense reporting, payroll processing,
business accounts liaison, collections and customer service seeks long-term
position with the ability to bring value to a dynamic business office.
Work Experience
2013 - Present Customer Service Representative
Green Tree Packing, Passaic, New Jersey
. Process orders
. Manage heavy phones
. Data entry
2009-2013 Bookkeeper
Discount Tires of Paramus, Paramus, N.J.
. Customer service & complaint resolution
. Prepare price lists for business clients
. Accounts Payable (match, batch, process checks)
. Accounts Receivable using Excel
. Process invoices & customer statements using Excel
. Data Entry in Excel
. Reconcile bank statements & process daily deposits
. Payroll (timesheets, liaison with payroll company)
. Supervise 5 employees
. Schedule employee shifts
. Prepare State Sales Tax & tax reports for the
accountant
. Collections
2009-2011 Overnight Stocker
Target, Edgewater, N.J.
. Receiving and processing merchandise
. Re-stock inventory
2008-2009 Accounts Receivable & Customer Service
Representative
U.S. Food Products, Teaneck, N.J.
. Customer Service & Complaint Resolution
. Process orders
. Prepare price lists for business clients
. Accounts Receivable using order processing
software
. Process invoices using company software program
. Data Entry in company software program
. Process orders in company database
. Collections
2006-2008 Office Manager/Accounts Receivable
Diamond Ranch Foods, New York, New York
. Manage heavy phones
. Customer service & complaint resolution
. Prepare price lists for business clients
. Prepare daily Accounts Receivable reports for CEO
. Process invoices using QuickBooks
. Data entry in QuickBooks
. Accounts Receivables using company software
program
. Prepare daily bank deposits
. Collections
1996-2006 Office Manager/Bookkeeper
Lehmann - Colorado Meats Inc., Palisades Park, New Jersey
. Manage heavy phones
. Customer service & complaint resolution
. Reconciled sales commissions & expenses
. Prepare price lists for business clients
. Accounts Receivable using UNIX-based system
. Accounts Payable (match, batch, process checks)
. Process invoices using UNIX-based system
. Data entry in UNIX-based system
. Process orders using UNIX-based system
. Payroll (timesheets, liaison with payroll company)
. Supervise 25 employees
. Training of new hires
Software Technology & Office Equipment Used
Microsoft Word & Excel; QuickBooks; company specific UNIX-based systems;
other company specific custom ordering software programs; Windows PC; mail
machine, copy machine, fax machine.
Professional Development
Unix-based computer software training
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