Program/Project Management
Resume:
TONI MARGOLIS
P.O. Box *** - Kirkland, WA *****
*** **** ** ******* *********, Quebec, Canada J4K 3A5
**********@*******.***
SUMMARY
Dedicated and professional Manager with experience in Program, Project
Management and Customer Relations. Exceptional experience implementing
strategies, guiding business decisions for complete and comprehensive
projects. Trusted leadership skills; as well as proven results in achieving
goals as a manager, team member and independently. Excels in building cross
functional relationships with our customers and key stakeholders along with
the ability to foster collaboration and cultivate team growth.
PROFESSIONAL EXPERIENCE
T-Mobile USA 2012 - present
Program Manager, B2B Commissions, Sales Operations
. Supervise and manage the daily workload for the B2B commission's
operation team. Assist in escalations and daily team functions to help
achieve and maintain SLA levels and hit key processing deadlines for our
customers delight.
. Identifying, implementing and executing strategic initiatives which
improve key metrics.
. Perform as subject matter expert and point of contact for any projects
pertaining to B2B. Provide status reports, updates, and integral
in mitigation's and escalations working with Sr. Level Management and
Executives across the organizations.
. Partnered in the design and build of new commission web platform, admin
tables, compensation and security matrix.
. Support and approve clarifications of requirements and matters as well as
negotiate technical acceptance cycle to promote SLA's to service our
customers. Risk and Issue Management.
. Liaisons between multiple cross-functional groups to ensure all
commission deadlines were met. Required fostering and maintaining
relationships with key business partners.
. Proactively review and implement robust process improvements within the
B2B and partnering channels to safeguard teams are leveraged efficiently
and consistently.
Applied Voice & Speech Technologies, Inc. 2011 - 2012
Technical Support Coordinator
. Manage relationships with Project Managers and technical resources to
ensure expectations are met, quality of deliverables and services are
maintained, and resource issues are addressed while minimizing any impact
to projects.
. Key support personnel for Premium clients offering the highest level
of customer service. Assist with questions regarding their account,
certified technicians and escalation force.
. Manage all incoming student registrations. Verify Purchase Orders,
Training courses and student eligibility. Issue Technical
certifications. Manage enrollment durations. Maintain numerous support
data bases. Assist Training Manager.
TONI MARGOLIS **********@*******.***
PAGE TWO
AetherQuest Solutions, Inc. 2010 - 2011
Technical Client Services Representative, Contractor
. Project management - Assist clientele with event creation and set-up of
Registration and Trade Show management, Session management and
Exhibitor/Sponsor management modules. Provide support for online
registration page flow and data entry functionality according to event
specific requirements. Deadline focus for testing of all event
properties, functionality and code roll per release.
. Provided product support to premier clients with web based
registration system. Assisted end users with set-up, reporting,
training, mock ups, demonstrations and trouble shooting. Liaison
communicator between client and internal engineering team regarding
issues and customization requests.
. UAT Test new code rolls, schedule and synchronize clients multiple events
launch. Create, test and validate ticket issues. On-site clientele
management for event creation and set-up of Registration management,
Session management and Exhibitor management modules.
. First responder to issues entailing website performance, functionality
clarification, bug validation, issue documentation and submission. Cross-
functional coordination between client and development team for problem
resolution. Manage daily status reports to client.
Black Hat, LLC 2008 -2010
Event Registration Manager-Conference & Trade Show
. Corporate operations monitor and report overall trends of the event
progress. Implement strategic action plans with internal colleagues to
meet deadlines and handle common to unique issue resolution.
. Manage all logistics surrounding the attendee experience. Event
Conference organization, training of temp staff, and onsite conference
records. Target audience focuses on the Security technology industry
encompassing government, military and retail. 100-6,000 Guests
. Direct scope, requirements documentation, testing and launch of
registration mediums for multiple tiered programs. Managed communications
with cross-functional departments and key stakeholders to ensure
registration processes supported business goals and objectives are met.
. Website configuration and launch, attendee profile management and data
integrity, onsite preparation and execution, and marketing assistance.
. Coordinate Speaker and Trainer presentation procurement. Enforce
protocols necessary for session demonstrations and delivery. Other duties
include revenue reconciliation, contract obligations and travel
arrangements.
. Organize Exhibitors and Sponsors registrations regarding groups, primary
contacts, personnel, company profiles, discount structures, segmentation
and auditing.
IndyMac Mortgage Services, Inc. 2007 - 2008
Production Manager
. Managed loan process from initial approval to established accounts.
Applied risk management procedures so that stake holders were informed of
any risks and delivered accounts to respective departments taking over
the next phase of the loan process.
. Initiate new loan set up. Establish due-diligence bank requirement
compliance, title set-up, escrow and appraisals. Coordinate with other
departments and officers concerning loan progress and status.
. Participate with marketing projects. Create formal presentations,
acquired sales and trending materials and lead retrievals for leadership.
EDUCATION
University of Phoenix, Seattle, Washington-have not completed
Skagit Valley Community College, Mount Vernon, Washington
French 1- Winter Quarter 2015 Bellevue College, Bellevue WA.
PROFESSIONAL DEVELOPMENT
Certificate of Mastery: Elements of Change in Business
PMI: Project Management Professional (PMP) *currently enrolled
SKILLS
Solid MS Office skills (Word, Excel, PowerPoint, Visio), SharePoint,
Varicent software, IPReg (Integrity Platform for Events System), Jira (Bug,
Issue & Project Tracking), bigWebApps (Bug, Issue & Project Tracking),
Basecamp (Project Management Software), Pingdom Panel (Website Monitoring),
Access, ATLAS
AWARDS
2013 Q4 Team Player
Awarded to a team member who demonstrates Reliability, Flexibility, Problem-
solver,
Communication skills, Dedication and Commitment to the Team
2013 Results Rock Star Winner
Awarded to T-Mobile USA's top individual contributor that drives
significant impact on business results
Contact this candidate