Management Manager

Denver, Colorado

LEONARD SHORT Telephone: 303-***-****

Email: leo@ljs consulting.com

SUMMARY OF QUALIFICATIONS

Focused, results driven Information Technology Professional with 19 years of experience in developing and managing

systems, networks, databases, and websites for companies in a range of industries, with an emphasis on efficient

processes, productive operations, and superior service to internal and external customers. Innovative and self motivated

leader who excels at creating solutions for employees, clients, and the company as a whole. Strong communication skills,

serving as a valuable coordinator, liaison, and manager. Successful record of accomplishing set goals and objectives.

AREAS OF EXPERTISE

Research and Planning • Hardware and Software Design, Installation, Management, and Maintenance

Data Collection and Analysis • Database Development and Management • Documentation and Reporting

User Training and Technical Support • Troubleshooting and Issue Resolution • Administration and Operations

TECHNICAL EXPERIENCE AND ACCOMPLISHMENTS

Technical Consultant LJS Consulting Pine, CO 2011 – Present

Independently continued development and maintenance of the Real time Performance Management (RPM) toolset that

was purchased from CareNexus Consulting.

Developed several toolsets that incorporated the company’s Strategic Planning and insurance claims datasets.

Successfully completed all projects within time and budget parameters.

Regularly received compliments from clients for delivering excellent results and service.

Senior Analyst and Consultant CareNexus Consulting St. Louis, MO 2008 – 2011

Developed a Real time Performance Management (RPM) toolset that allowed healthcare providers to better manage

patients within the system, the facility, and the post acute environment.

Combined a new model for care coordination with a business intelligence solution to enhance revenue throughout the

continuum of health services.

Utilized the QlikView platform to develop the RPM toolset.

Retained by the company as an Independent Technical Consultant because of a record of positive results.

Data Analyst RehabCare Group, Inc. St. Louis, MO 2005 – 2008

Researched, evaluated, managed, and reported on data used for making management level business decisions.

Re designed the payroll process for 25,000 therapists, which reduced the accounting staff 2 full time employees, saved

40 hours per pay period for the accounting team, and saved 16 hours per month for IT.

Developed a 75/25 compliance report that helped manage the number and type of patients admitted.

Quickly identified areas in need of attention by navigating all management levels and business divisions.

Developed new approaches to addressing and solving issues.

Tracked results by utilizing numerous data sources.

Reduced the amount of time needed to develop metrics and measurable solutions.

IT Analyst Phase 2 Consulting, Inc. Salt Lake City, UT 1997 – 2004

Managed duties involving the research, budgeting, purchasing, installation, maintenance, repair, and upgrade of software

and hardware systems for key company clients.

Administered, upgraded and maintained internal and external networks.

Designed and built new computer systems as needed.

Developed and managed several databases and provided data analysis for information within the systems.

Created and maintained intranet and internet websites.

Troubleshot and resolved issues at client sites or over the telephone. Provided ongoing IT support.

Trained employees of client companies on new hardware and software systems.

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LEONARD SHORT Telephone: 303-***-****

Email: leo@ljs consulting.com

TECHNICAL EXPERIENCE AND ACCOMPLISHMENTS, CONTINUED

Partner StoneInk, LLC Salt Lake City, UT 1995 – 1997

Developed and maintained websites for a large base of client companies that included the Repertory Dance Theatre, Salt

Lake Acting Company, Phase II Consulting, and Paintball Planet.

Managed the entire client cycle, from marketing and sales to website development and ongoing services.

Created saltlakecityonline.com as a comprehensive guide to the Salt Lake area.

EDUCATION

Business and Anthropology University of Utah and Salt Lake Community College 1989 – 1993

TECHNICAL AND COMPUTER SKILL SET

Software Programs

Microsoft Office Suite, QlikView, Crystal Reports, IBM Cognos, SQL, Query Analyzer, Lotus Notes, VMWare, Active

Directory, Veritas Backup, Mcafee, Aymantec, Trend Micro, Checkpoint, Ellipse, Ghost, Acronis, Remedy, Zone Alarm,

Power Quest, Terminal Server, Interaction Intelligence, IIS, Apache, XMPP, KBOX, Sharepoint, Websense, Remote

Desktop (GotoAssist, Team Viewer)

Operating Systems

Windows 95/98/NT/2000/2003/2007/XP/Vista/7, Linux, A+ PC

Servers

QlikView Server, SQL Server, Microsoft Server 2000/2003/2008

Networking

DHCP, DNS, TCP/IP, VPN, LAN/WAN technologies, wireless/WiFi networking and dial up networking,

Cisco, Citrix, Checkpoint, Remote Access, Ethernet, 10BaseT, 100BaseT, Hubs, Bridges, Switches, Routers, Cabling,

CSU/DSUs, and VLANS, System VNC, Hyena, Remote Control, IP Agent

MORE INFORMATION ON LEONARD SHORT

http://www.linkedin.com/pub/leonard short/10/4b1/516

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