Customer Service Human Resources

Julie Kelch

Carmel, IN

*********@*****.*** - 1-574-***-****

Experienced professional who is customer service driven and detail-oriented. My varied work exposure has

allowed me to gain a wealth of knowledge in different areas of the buisness and service community. From

direct care to insurance and building industry, I have built relationships between all stakeholders of different

business organizations. These relationships are vital to all fields of business and is required for growth on all

levels. My goal is to establish, maintain and strengthen those relationships. Attention to detail and the ability

to work in a fast-paced enviornment has helped me to become an asset to the companies I have worked for.

My management positions have enabled me to be a problem solver, but, I always step in where needed on

the "front lines". My strengths are communication, written and verbal, and working with all the people around

me. Training and development are crucial to the foundation and continued growth of a company, as well as

their establishment of a reputation inside the business community. I am about to complete an Associate of

Applied Science degree in Business Adminstration with a Human Resources Management certification. My

plans are to continue my education at Indiana State University to pursue a Human Resources Management

and Development Bachelor's Degree. Currently I hold a producer's license for Property/Casualty and Life/

Health in the state of Indiana and am also certified in Long Term Care Insurance. I am seeking a full-time

position that will allow me to utilize my over 25 years experience to add value to that company while also

allowing me to grow and pursue a solid career in the Human Resources field.

WORK EXPERIENCE

Producer

State Farm - Nappanee, IN - June 2013 to November 2013

Responsibilities

Made daily cold calls to produce business. Handled phone calls about policy inquiries and prepared quotes.

Also handled walk-in customers with insurance needs and quotes.

Accomplishments

Obtained licensing in both Property/Casualty and Life/Health.

Skills Used

Communication, computer, phone, office machines, quote software.

Direct Support

Cardinal Services - Warsaw, IN - January 2010 to June 2013

Assist adults with disabilities with daily living skills. I was promoted to Residential manager after 9 months of

my hire and stayed in that position for a year. I stepped down due to a family obligation. However, I have stayed

on at the company and have worked in the various locations within the county and have a vast knowledge of

all clients, not just the residents of the home I work out of.

Assistant Purchasing/Sales Assistant

Old Fort Building Supply - South Bend, IN - January 2008 to June 2010

I assisted sales in bids, customer service, product orders and trucking of those products. I also worked counter

sales and answered customer service questions for customers over the phone. During inventory I worked along

side the purchasing/operations manager to reconcile and adjust inventory levels. I typed commercial quotes

and distributed them via merge mail/fax and other means to the contractors that were bidding the projects.

Every spring/summer I organized, shopped for, set up and took down a monthly customer appreciation cookout.

Along with those duties I also contacted the vendors that were showcased for these events and booked them

and arranged for door prizes and items to be donated. I also did quotes on my own for landscaping/masonry

projects, along with matching brick and stone and providing solutions to construction problems.

Showroom

Edgewood Building Supply - Carmel, IN - June 2004 to June 2006

Managed brick and stone showroom for a large building materials company in central Indiana. I was responsible

for ordering and displaying samples, literature and information for brick, stone and other building materials. I

also greeted customers that walked in to choose material for their home. I assisted and worked with architects,

contractors and masons on their projects and worked side by side with the sales representatives of the

company. I entered information into a data base that listed certain brick, stone and combinations on local

homes as a reference for potential customers. I typed bids and did estimates for brick and cultured stone

projects. I ordered and displayed tools for 2 locations. I worked with the operations manager on inventory. I

balanced daily cash drawer and answered incoming phone calls for the business.

EDUCATION

Technical Certificate working towards degree and second certification in Business

Administration/Human Resources Management certification

Ivy Tech Community College - Warsaw, IN

2013 to 2015

Public Relations/Communications

Indiana State University - Terre Haute, IN

1986 to 1987

SKILLS

Customer Service, sales, Inventory Management, licensed in insurance, quote preparation, Microsoft office,

phone skills, management experience, cash reconciliation, staff managment, budget creation, scheduling,

training

ADDITIONAL INFORMATION

I have a producer license for Property/Casualty and Life/Health. I have completed a certification program

for Business Administration, however, I am continuing my education and will graduate with an Associate of

Applied Science degree I Business Administration with a Human Resources Management Certification. I plan

to continue my education at Indiana State University pursuing a Bachelor's Degree in Human Resources. I

have vast experience in Customer Service/Relations, Sales and Management, including hiring processes and

scheduling.

Contact this candidate