Customer Service Manager

CAROLYN H. ABLE

**** ******* **.

Rock Hill, SC *9732

704-***-****

*********@*****.***

Experience:

AARP FOUNDATION/SCSEP Rock Hill, SC

Employment Specialist 8/27/2013 to Present

* Aided director in staff capacity by coordinating

interviews for individuals to determine

financial eligibility for scsep program.

* Office services included updating resumes,

answering telephone, taking messages, and filing.

* Was instrumental in coordinating the new C.N.A.

student enrollment at local technical college,

then job placement after course completion.

* Issued and interpreted scsep program policies

and procedures.

* Interviewed scsep program applicants, conducted

orientation of new participants and placed on

training assignments.

* Compiled, stored and retrieved program

participant data, using computer.

* Responsible for scheduling interviews between

Host Agency and participants for training

assignment placement.

SANTANDER CONSUMER USA Fort Mill, SC

Senior Account Manager 9/2010 to 5/2012

* Successfully managed a portfolio of 200+

delinquent auto loans.

CITIFINANCIAL AUTO Fort Mill, SC

Senior Account Manager 4/2007 to 9/2010

* Successfully managed a portfolio of 200+

delinquent auto loans..

VALUE CITY FURNITURE Charlotte, NC

Office/Customer Service Manager/Sales 1/1999 to

4/2007

* Supervised and managed office staff, accounts

payable, receivables, monthly reports, daily bank

deposits, planned weekly schedules, managed

salaries, insurance, PTO, and commissions..

Education: University Of Houston Health Science Houston, Tx

Laboratory Tech

Clinton Junior College Rock Hill, SC

Associate Of Arts

York Technical College Rock Hill, SC

Certificate/Office Clerical

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