Customer Service Representative

GANTT

Charleston

Polished, articulate, customer service professional offers: 20+ years experience, providing support for

internal and external customers. An unwavering commitment to customer excellence through

effective and creative problem solutions.

ACCOMPLISHMENTS

JANE

740 Swan Ave,

SUMMARY

HIGHLIGHTS

EXPERIENCE

10/2013 to 11/2014

04/2000 to 10/2012

10/1995 to 04/2000

EDUCATION

2016

1968

1966, S.C. 29414 C: 513-***-**** *********@*******.***

Commitment to customer QA Analyst/Testerexcellence Troubleshooting proficiencyExceptional telephone etiquette Nursing home software tester &Patient and diligent support specialist

Successfully managed software release projectManaged the testing/technical writing for new enhancementsCredit card software trainer assigned to Yugoslavia, now Slovenia, totrain banking staff on credit card software and credit education.Medical Records Director for 160 bed nursing home facility.HIPPA and DHEC compliant.Compliance training of medical & nursing staff for accuracy

Fraud/Collection SpecialistMacy's Call & Customer Service Center - Mason, OH

Fraud Prevention then promoted to Collection Specialist.Processed an average of 1234 per month inbound/outbound callsArranged payments with customers of various stages of delinquencyCollected average of at least $65,000+ monthly

Quality Assurance AnalystAccuMed Technology dba Point Click Care - Milford, OH

CSR inbound/outbound, troubleshooting software issuesEffective, creative customer interaction and resolution.Promoted to Quality Assurance Analyst after one year.QA tested software update/enhancements on various platforms

Medical Records Director / Computer SupportDiversified Healthcare Services - Memphis, TN

Corporate office for nursing home management.Established customer support department for 215 nursing homesSupervised up to 7 additional support members.Provided problem resolution for escalated customer calls from repsExpert in the financial software and clinical software.Reported software issues to software provider.

Bachelor of Science: Business AdministrationArgosy On-Line University - Phoenix, AZ, USACurrently attendingGPA: 4.0

Associate of Science: Office AutomationJones Business College - Jacksonville, FL, USAGPA: 3.94

Certificate of Completion: IBM MainframeKeys Business School - Norfolk, VA, USAGPA: 95

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