Customer Service Project Manager
Resume:
Pavel Roudenko
P ********@*****.***
https://www.linkedin.com/in/Proudenko
Summary
A Human Resources professional with over 10 years of recruitment, employee management and customer service experience.
Performance-oriented leader with problem-solving and decision-making skills offering the highest standards of professionalism and
personal integrity. Analytical and strategic thinker focused on continuous process improvement. Excellent work ethic and dedication
significantly contributes to the successful achievement of business goals and objectives. Key strengths:
Talent Acquisition
Performance Management
Employee Relations
Training & Development
Business Management
Customer Service
Professional Experience
All Russian Saints Choir
October 2001 - August 2014
Human Resources Recruiting Manager
• Managed the full-cycle talent acquisition process, proactively recruited and trained choir members
• Motivated and retained existing talent by anticipating issues and managing performance of the choir members
• Provided direction and support to choir members and visiting soloists
• Responded to all choral and employee needs including management of scheduled events
• Ensured that choir members adhered to all choral standards and enforced policies
• Monitored participation (time and attendance) and managed financial compensation of choral members and full-time employees
• Generated new development ideas for the choir, e.g. focused on multi-family projects, including working with and developing youth
K aplan University Internship
March 2014 - June 2014
KapConsulting – HR Management Intern
• Promoted to be Project Manager of Intern Team after first week of Internship
• Restructured a new intern recruiting platform
• Scheduled intern orientation calendars and employee work schedules
• Conducted research on student-specific needs and made training recommendations
• Collected data and performed employee data analysis to suggest more effective recruitment strategies
• Created and sustained productive relationships with external and internal clients
• Led the intern and employee consulting in order to improve talent acquisition process
• M anaged the overall intern orientation and training process
Other Work Experience
Lowe’s: Home Improvement
July 2012 - Present
Lead Assembler 09/2013 – 08/2014
Customer Service Specialist 07/2012 – 09/2013, 08/2014 – Present (Had to relocate)
• Perform strategic consulting, including business plan & sales strategy development and implementation
• Provide exceptional customer service to internal and external customers
• Guarantee proper assembly of various home improvement products as required for selling, display and other purposes by the store
• Effectively prioritize multiple functions and tasks while managing work time efficiently
Synod of Bishops Bookstore
September 2010- September 2011
Warehouse and Inventory Manager
• Developed a new brand strategy which led to increased web site traffic growth, web site UI and advertising revenue
• O rganized and operated new phone/web-store book order entry system
• Implemented barcode and scan system for all books and products into new inventory database; maintained inventory at cost-effective
levels
• Established Fed-Ex, UPS, DHL and other shipping contract accounts
• Created procedures to maintain retail products in sellable condition and reduced damaged inventory
Education
Kaplan University - Bachelor of Business Administration (B.B.A.) – Human Resources
Skills
• Technical: Microsoft Office software, Timeclockfree.com, Kronos Workforce Central. Languages: Fluent in Russian
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