Customer Service Manager

CURICULUM VITAE

Panca Nugraha

Contact Info

Address : RoomPH 64 Gil Puyat Ave. SanIsidro Makati City Philippines

Mobile No. : +63-917*******

Email : ***********@*****.***

Skype ID : panca.tbk

Yahoo! Messenger : *************@*****.***

Personal Particulars

Age : 33 years old

Date of Birth : 14 February 1981

Educational Background

Bachelor's Degree

Field of Study : Economics

Major : Hotel Management Sahid University Jakarta, Indonesia

Certification

LIA English Course (2000)

Expert And Expertise

Communication Skills

Typing

Microsoft Excel

Customer Satisfactions

CRM Specialist

Data Analysis

Customer Service Goals

1. Maintain users and make them always consume to our products by :

Always update information

Giving solution and solve every issue from user

Always improve the system/products based on customer needs

2. Make customer service flow effectively and efficiently

3. Maintain customers by develop relationship and trust :

Giving attention consistently

Fast respond

Provide media as much as possible for customer to contact us

Employment History

Quipper School (2014 – present)

Customer Support Billingual (Indonesia)

Work Description:

Make a contact (by call, facebook chat, email, sms) to the users and give them information about

our product and the benefit.

Approach the users and guide them to use our product.

Maintain the user by keep contact, always update info, fixed the issue, take suggestion, etc

Encourage users to use our product more intense and they able to grab other users to join

PT. MP Games (2012 – 2014)

Customer Service Manager

Work Description:

Supervise team to achieve user satisfaction and make sure customer service departement runs

well.

Support team to communicate with user (by using email, IM, social media, phone ca ll, forum, etc)

to :

- give information

- provide solution

- update product

- take complaints and suggestions.

Run project of VIP, data analyze of VIP, maintain and provide extra service for certain users .

Make weekly resume (report) all inquiries direct to CEO to see what customer needs, what kind

an issue that we should fix immediately, etc to increase customer satisfaction .

PT. INDOSAT (mobile Sim card provider) (2007 – 2012)

Customer Service Supervisor

Inbound for Prepaid customer (2007-2008)

Inbound for Postpaid customer (2008-2009)

Inbound for VIP customer (2009-2010)

Inbound for Blackberry customer (2010-2011)

Correspondend for all customer (2011-2012)

Dome Restaurant (PT. Boga Rembilan) (2006 – 2007)

Server

AfterHour Bar & Billiards (PT. Mitra Sukses Sejahtera) (2002 - 2006)

Server

Additional Info

I'm a hard workers, a team player, high motivated person, love challenges & high service goal. My

career goals is to do the best in every tasks, because my motto "just do the best & let god do the rest".

Identity

Certificates

Certificates

Certificates

Letter of References

Letter of References

Letter of References

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