Customer Service Representative
Resume:
Maria Belen Hernandez
Orlando, Fl. 32826
*****************@*****.***
Objective:
To obtain a professional position that will allow me to utilize my skills
in leadership, planning and communications to improve performance, customer
service quality, and grow within the Company.
Experience
10/2011 - 12/2011 National Aviation Service Orlando International
Airport Orlando Fl
Aircraft servicing
12/6/2006-2/4/2011 Carinsurance.com
Altamonte Springs, Fl
Bilingual Customer Service Representative
Providing a consistently excellent customer service experience by
Maintaining the highest degree of courtesy, confidentially and
Professionalism.
Answering incoming and out bound calls.
Handling business transactions in connection with adjustments and
Collections while maintaining customer goodwill and retaining the
Customer's business.
Ensure that customers receive the best service possible while processing
request and concerns. Data entry, endorsements, sending and helping with
daily correspondence. Involved in all operational functions.
8/10/2005-11/200 Service Master Clean
Lee Rd, Fl
Bilingual Customer Service Representative
Answering incoming calls and making outbound calls.
Filling, Billing and all clerical duties.
2/10/2005-8/10/2005 NTSI Customer Service Representative
Lee Rd, FL
Bilingual Customer Service Representative
Answering incoming calls and making outbound calls, Billing, and
Preparing contracts and all clerical duties.
10/2004-12/2005 Lester Alanson Insurance Agency
Maitland, FL
Bilingual Customer Service Representative
Billing, preparing policies, Data entry, endorsements, sending and
helping with daily correspondence. Clerical duties such as answering
Multi line phone .
Filing preparing underwriting manuals, and providing customer service.
7/2004-10/2004 Nationwide Insurance
Winter Park, FL
Bilingual Customer Service Representative
Billing, preparing policies, data entry, endorsements, sending and
helping with daily correspondence. Clerical duties such as answering
Multi line phones.
Filling, preparing underwriting manuals, and providing customer service.
Skills Summary
Fluent both Spanish and English
440 License CSR Agent Certified Since 2000
Proficient in MS office Applications
Self starter and highly motivated
Certificates of completion 2013 for Personal Auto Insurance, Hurricane
Mitigation and Ethics in Insurance.
Contact this candidate