Customer Service Information Technology
Resume:
JUNALYN ABARCA CABURAL
Enerio st. Proper Langcangan, Oroquieta City, Misamis Occidental
******************@*****.***
CALL CENTER AGENT
Objective - Aspiring to obtain a position as a call center representative
in a dynamic environment, to handle calls for the corporation, respond to
simple queries and route calls to the proper person, and improving my role
as I enhance my customer service abilities and acquire knowledge about
different services
Call Center Representative
Main Responsibilities
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per
the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and
accurately.
Entered and updated new customer details in the customer relationship
management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.
■ Skills and Qualifications
Customer service oriented skills – Ability to deal with irate customers
using excellent interpersonal-communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
Reliable.
extremely flexible
Multi tasking
EDUCATIONAL BACKGROUND
Diploma of Information Technology - whole year 2008-2009
Business Administration major in marketing - first semester 2010
Health Care Services - Graduate year 2011-2012
If you find me qualified for the position, you may reach me at 091********
for an interview.
Sincerely yours,
Junalyn Cabural
On Feb 2, 2015 12:35 PM, wrote:
JUNALYN ABARCA CABURAL
Enerio st. Proper Langcangan, Oroquieta City, Misamis Occidental
******************@*****.***
CEBU_CSR
Objective - Aspiring to obtain a position as a call center representative
in a dynamic environment, to handle calls for the corporation, respond to
simple queries and route calls to the proper person, and improving my role
as I enhance my customer service abilities and acquire knowledge about
different services
Call Center Representative
Main Responsibilities
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per
the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and
accurately.
Entered and updated new customer details in the customer relationship
management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.
■ Skills and Qualifications
Customer service oriented skills – Ability to deal with irate customers
using excellent interpersonal-communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
Reliable.
extremely flexible
Multi tasking
EDUCATIONAL BACKGROUND
Diploma of Information Technology - whole year 2008-2009
Business Administration major in marketing - first semester 2010
Health Care Services - Graduate year 2011-2012
If you find me qualified for the position, you may reach me at 091********
for an interview.
Sincerely yours,
Junalyn Cabural
Contact this candidate