Customer Service Management

Shana Young

*** * ***** ** • Ontario, CA *****

909-***-**** **********@*****.***

OBJECTIVE:

I am a reliable, loyal, team working individual that is seeking work based on skills that are listed. I never give up and my work ethics show how hard I try at everything thrown my way.

Skills Summary

●Customer Service ● Terrorism ●Law & Ethics

● Food Service ●Report writing ●Juvenile Justice

●Private Security ●Warehouse ●Forensics

●Criminal Law ●Filing ●Call Center

●Receptionist

Experience

Security Guard Corona, CA

Security

9/2013-present

●Great deal of socializing, conflict interaction and report writing

●Single handedly patrolled large RTA bus transit

●Apprehend or evict trespassers

●Perform lock and security checks

●Serve and protect patrons from injury or threat

Homecare Ontario, CA 12/2011 - 3/2013

Caregiver

●Provide socialization, conversation and emotional reassurance to the client. ●Encourage, monitor and assist with meal preparation and fluids. ●Encourage mild exercise program that is safe and within client’s ability. ●Provide timely medication reminders and observe the client for compliance in taking medications. ●Supervise the safety of client while he/she is toileting, bathing and dressing. ●Remind and encourage daily exercise and /or exercises prescribed by a licensed physical therapist. ●Assist with home management as authorized by the client or their legal representative or company supervisor; as example, monitor food expirations, ordering/shopping for groceries/home supplies, and monitor home repair as needed. ●Perform light housekeeping duties.

California Conservation Corps, Ukiah, CA 9/21/2010 to 9/21/2011

Cook

●Prepared the kitchen before the arrival of the chefs

●Made orders to ship in and receive

●Stocked meat locker when necessary

●Cleaned the kitchen before and after food service

●Prepared ingredients beforehand

●Cleaned kitchen equipment before and after use

●Cleaned the kitchen and maintained the cleanliness at all times as there could be an inspection anytime

●Trained for the use and maintenance of kitchen equipment and various tools.

Job Corps San Bernardino, CA 6/14/2009 to 5/14/2010

Business Technician

●Filed worksheets on behalf of students ●Received and direct visitors and client ●General clerical duties including photocopying, fax and mailing ●Resolved administrative problems and inquiries ●Prepared and modify documents including correspondence, reports, drafts, memos and emails ●In charge of shipping and receiving of all material ●Prepared agendas for meetings and prepare schedules

Education

Platt College Ontario, CA

Associates of Art in Criminal Justice

Graduated

Skills /Strengths

●Microsoft Office proficient

●Records organization & management

●Excellent time management and organizational skills

●Dependable and diligent

●Disciplined, hardworking, and motivated

●Experience with operating a multi-lined phone system

●Successful leader, equally effective as member of a team.

●Highly organized able to multi-task and accomplish multiple objectives.

●Professional demeanor and attentive to detail.

●Excellent verbal and written communication skills.

●Comfortable and confident public speaker; able to motivate others to action.

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