Training Sales

Phone 603-***-**** http://www.linkedin.com/in/ericdavignon

E-mail: ********.****@*****.***

Eric Davignon

Work July 2009 – August 2013 CCH, a Wolters Kluwer business Manchester, NH

experience Software Trainer and Consultant

Created on-site training program to increase training and consulting revenue. In turn, this pushed the sales

representative covering the New England area to become top seller of training and consulting services.

Top on the team in revenue recognition of Training and Consulting services for Fiscal Year 2013 and top three

for Fiscal Year 2012.

Individually worked with local firms to increase efficiency through workflow management consulting and

helping with electronic conversion of workpapers and processes.

Implemented a Tax Process Consulting project targeted to regional and larger firms for a three step consulting

approach to help firms with software and workflow issues. This led to more sales of our products along with a

greater customer loyalty.

Created and executed a plan to work with management to document and solve misconceptions and improve

employee morale.

Highest customer feedback for training for the second quarter of 2013 - 4.77 of 5.0.

Trained new and existing customers on many ProSystem fx (on-site) and CCH Axcess (SaaS) products both

on the web and on-site with the goal of making transition and learning a new software easier.

Cross trained and certified on products and deliveries throughout the organization to include Document

Management, Audit and Workpaper Management systems.

Created guides for initial training of tax customers and special training projects such as the Mass Combined

returns and product specific trainings such as G/L Direct (G/L Importing) and DataScan Plus (Data mining).

Created and delivered annual Tax update community seminars to more than 100 tax professionals around the

Boston area.

One of three team leads involved with ProSystem fx Scan and AutoFlow making decisions about the direction

of training to be sold to customers and how other members would train on the workflow product.

One of a two person review team to review all (almost 100) of the Tax Training and Consulting department

guides used by customers and trainers each and every year.

March 2009 – April 2009 Aerotek for CoPanion (sold to Drake) Andover, MA

Contract Work

Worked in an upcoming Technology company converting PDF files to extracted data.

Team supervised thirty to forty staff.

Learned the system quickly in order to train other supervisors and staff.

Worked with founders and managers to suggest and implement system efficiency increases.

Worked with managers and engineers to find and correct system bugs.

June 2004 – September 2008 Melanson Heath & Co., PC Nashua, NH

Staff Accountant

Managing and creating reports for Partners to use with tax notifications.

Managing employee of E-files for three offices, responsibilities including: monitoring acceptance and rejections

of returns, compiling reports for partners, and solving E-file technical issues.

Created Access database, forms and reports to convert all excel based archive data into a single database to

increase speed of data retrieval, data destruction and reporting.

Created step by step instructions for new employees on how to properly use software programs.

Part of a small implementation team to incorporate “Best Practices” for the business, along with the integration

of changes in tax software and hardware.

Preparation of income tax returns, including foreign returns, for individual and corporations.

Completing tax forms for quarterly and annual payroll taxes for Federal and several states.

Phone 603-***-**** http://www.linkedin.com/in/ericdavignon

E-mail: ********.****@*****.***

Creation of letters for IRS responses regarding notification letters.

Completed compilations and reviews for clients.

Creating supporting schedules and stock basis Excel spreadsheets for IRS audits.

Incorporation of tax research, some of which was used to support spreadsheets for wash sales and day

trading sales presented for IRS review.

Participated on MSBA audits including the enhancement for automation of Excel spreadsheets.

Creating tax planning for individuals and corporations using Excel spreadsheets or software such as CCH Tax

Planning.

Creating supporting schedules using client information for fraud investigations.

Experience in CCH Engagement, a paperless program, and a company go-to for the use of automation of

formulas and database to avoid human error.

CCH Software support, including helping individuals correct issues with software and answering diagnostic

errors.

Working with multiple software programs some of which include; QuickBooks, Quicken, ProSystem fx Fixed

Assets and Trial Balance; PPC Research; RIA Checkpoint; CCH Client Practice; and CCH Tax.

Many more responsibilities as needed by management.

Education 2002 – 2007 Southern New Hampshire University Manchester, NH

Completed Bachelor of Science in Accounting (cum laude) while working full time.

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