Suzy Shurna

630-***-****

acn59l@r.postjobfree.com

SUMMARY

A motivated, experienced, results-oriented human resources professional

with excellent analytical and communication skills, proven

manufacturing/management ability, and comprehensive generalist skills.

Innovative proven leader in talent acquisition including, retaining and

developing personnel. Demonstrated ability to leverage human capital to

fulfill company's strategic plan. Successful in change management and

building high performance teams following a merger and acquisitions (M&A)

that are motivated to achieve company objectives. Possesses a solid

knowledge of employee and labor relations with an excellent understanding

of state and federal labor laws.

experience

Job Search Coach, Challenger, Gray & Christmas, Chicago, IL

2009- Present

Operated independently traveling 100% while adapting to a constantly

changing schedule and environment. Led talent acquisition team which

resulted in 100% placement rate for the first time in history of the

company. Coached senior-level executives in all aspects of job searching at

leading Outplacement Company. Motivated and trained all levels of business

professionals to accomplish goals. Utilized listening, speaking and

analytical skills in both 1-on-1 and group formats to advise clients

according to their unique situations to achieve success. Delivered

consistent results to clients of various ages, industries and backgrounds.

Led a talent acquisition team which resulted in 100% placement rate for the

first time in history of the company.

HR On Premise Manager, Spherion, Lincolnshire, IL

2006-2008

On Premise Manager at Hewitt (Billed $26.5 million for FY 2007). Was

responsible for a staff of 765, including 14 direct reports. Developed and

implemented an effective recruiting strategy to ensure the availability of

qualified employees to meet current and anticipated needs. Was responsible

for all employee relations, conflict/grievance mediation and resolution,

performance management, orientations, EEO compliance, records & retention,

and employee development. Coordinated various aspects of operations to

ensure compliance with established policies/procedures and state and

federals laws and guide lines. Reported to the Vice President.

HR Implementation Manager, Spherion, Oak Brook, IL 1999-2006

Executed change management program for of all standard operating procedures

upon the sale of the Chicago franchise to Interim Services, Inc. Managed

introductory and continuous improvement training initiatives for 23-branch

operations. Advised leadership team of critical employee relations' issues

and provided key client relations support. Monitored branch standard

operating procedures to ensure adherence to company policy and federal,

state and local laws. Reported to the Vice President.

. Full cycle recruitment and client management of 903 new customer service

associates during 9 week period for Benefits Consulting Company in 2006.

Behavioral interview, new hire paper work, orientation

. Creating, maintaining and improving working relationships with third

party VMS technology, MSPs, staffing firms and service providing vendors

. Trained 20 Branch offices on new HRIS system used to manage customer and

candidate relationships from initial contact to placement to billing

. Recruited, hired and trained all service, sales and managers who were

responsible for strategic accounts such as Sanford, Avon, Hewitt, Home

Depot,CVS/ Caremark, RR Donnelly, Siemens, Chicago Tribune, P&G, and

Zurich

. Assisted in managing the transition of employee benefits for 150

employees through two mergers in 1999.

. Trained 50 employees acquired through company merger on Spherion's

Standards of Greatness program.

. Assisted in rolling out training tools for Spherion's "Office

Professionals" staffing model resulting in 200% increase in permanent

placement revenue.

. Designed and implemented decentralized new employee training program

utilizing Net Meeting to reduce classroom-training time by 80%.

. Drove training and assimilation initiatives across 23 branches during an

18-month transition period where a continuous increase of productivity

and sales netted a 40% increase in fiscal year 2000.

ADDITIONAL EXPERIENCE

Assistant Director of Human Resources, Interim Personnel, Oak Brook, IL

1992-1999

Assisted in developing the Human Resources department of this growing

Chicago franchise operation. Managed a staff of four. Designed a

recruitment model utilizing a "successful employee" profile and behavioral

interviewing strategies to improve employee retention by 50%. Managed the

EEO complaints across 18 offices of which less than 1% resulted in claims

and 99% were favorably resolved. Converting worker's comp program to a

captive self-insured model resulting 40% premiums savings over prior year.

Reduced unemployment experience 60% over a 3-year period. Oversaw the

design and implementation of talent acquisition, training, and evaluation

and retention programs resulting in 25% reduction in turnover.

Assistant Training Manager, Interim Personnel, Oak Brook, IL

1990-1992

Developed a training program for the Chicago franchise operation.

Responsible for the customer service, sales, and human resources policy

training for all internal employees.

Branch Manager, Interim Personnel, River Forest, IL

1988-1990

Accountable for creating collaborative relationships with all end users in

an assigned client account by gaining a thorough understanding of the

client's business resulting in total customer satisfaction and attainment

of financial objectives. Named #1 office (out of 400) in the country in

Sales Revenue.

EDUCATION

BA - Industrial Relations/Human Resources Management, Marietta College,

Marietta, Ohio / PHR Certified

PROFESSIONAL AFFILIATIONS

SHRP

SYSTEM/SOFTWARE SKILLS

PeopleSoft, Microsoft Windows, Microsoft Office Suite

Accomplishments

Manager of the Year, Eagle Club, Connections Guide

VOLUNTEER WORK

Northwestern University Wildcat Club

Youth Advisor/Leader for Katrina Relief Alabama/Mississippi

Youth Advisor/Leader for relief work in Neon, Kentucky

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