Desktop Support Service

Gary Martin Ramirez

Fort Worth TX *****

*********@*****.*** 817-***-****

Objective

To develop a professional administrator service providing full time desktop support

Education & Certifications

DCSE - Dell Certified Systems Expert

• Dimension Desktops, Optiplex Desktops, Precision Workstations, Dell Notebooks, Dell Servers and

Storage, Dell Laser Printers, Dell Warranty Parts Direct Certified

Northrop Grumman Help Desk Certification

PCS -Personal Computer Support Certification from Tarrant County College

Network Administration Certification from Tarrant County College

Public Trust High Security Clearance

Tarrant County College

• Associates Degree Computer Science

United States Navy

• Honorable Discharge

Skills Summary

Operating Systems:

Windows 95, Windows 98, Windows 98SE, Windows ME, Windows NT Workstation, Windows 2000,

Windows XP, Vista, Linspire, Fedora Windows7

Software:

FrontPage, HTML, DOS, Q-Basic, Heat, Adobe, MS Office 2000, MS Office 2003- 07, MS Office XP

Networking:

Router configurations, pinging, FTP, port filtering, DNS, WINS, TCP/IP connectivity, data migration, Putty

Remote desktop support with dameware, firmware, LOGMEin remote software, unicenter active dir.

Blue Coat Firewall administration, watchdog firewall configurations, webjet admin tool

Other:

Winternals, Ontrack, P-Relay, Lucy, 3Com Utility, Metrics, Spin rite, Flashget, VNC, progata, mototriage

cellular, sccm

Professional Summary

University of Texas Southwestern medical center (desktop support) 12/01/2014 –12/16/14

• Support of service now t icketing system;creating and resolving

• Provided desktop support of the healthshare skylight program

• Provided support and t raining of the SMART board such as video chats, lync meetings and

p resentations performed by hospital staff

• Met with physicians and nurses to support computer systems and WOW (workstations on

w heels)

• Walked th rough the hospital during enti re shift to support WL3 phones, AppleTV,

R F I D/RTLS postcard stations

Radio Shack 3/04/14 -09/01/2014

• help desk analyst and POS analyst

• used Putty program to administer the cisco 800/891 model router and cisco catalyst 2960

• helped repair OKIdata printers and reconfigure for the network

• Reset passwords/ticket auditing in BMC remedy ticketing system

• part of the windows 7 migration of all radioshack stores

• worked on reports that helped get the stores connectivity up and running

United States Department of the Veterans Affairs 3/11/13 -10/11/13

• Support CA computer associates ticketing system

• Reset passwords/ticket auditing

• Set up break/fix repairs for computers and printers in warranty

• Retain private information from the public

• Added professional Knowledge base documents for training purposes

• Managed the Plantronics headsets for individuals with audio problems

Northrop Grumman (helpdesk service support contract) 5/10/12 -January 2013

• Support VMware ticketing system

• Reset passwords

• Troubleshoot VPN and connectivity issues

• Re-mapped printers and shared drives after refreshes

• Escalated tickets to different departments

Temporary Contract Assignments:

(cash america) 03/09/12 - 03/10/12

(Fidelity Investments) 02/10/12 - 02/10/12

(touchstone wireless-desktop support) 06/06/11 - 09/02/11

(temp desktop support contract)IBM/HCA 05/31/11 - 06/05/11

(temp onsite break/fix) Unisys/Dell 02/11 - 05/11

The strickland group (temp helpdesk support) 5/10/10 - 5/21/10

Womens health center (desktop support temp tech) 7/28/09 - 9/29/09

Excess Enterprises (desktop support) 10/2007 - 04/2009

• Soldered laptop mother board dc jacks, modems and float video chips

• Repaired laptop hard drives and lcd screens

• Worked with wireless and Blue tooth

• Created work flow manuals for daily charts

• Prepared reports to convey complex and technical ideas to peers and clients

Temporary Contract Assignments:

Lakeworth ISD- IT Department (temp pc support) 08/2007 - 10/2007

Bell Helicopter 05/2007 - 07/2007

Excess Enterprises (desktop support) 01/2006 - 01/2007

Computer Repair Center Technician

• Created better work flow processes enabling less turn around time

• Configured users in xp to join different domains and migrated

email in outlook and lotus including profiles

• updated group policy in windows 7 for ghost

• added new updated images to windows 7 and xp

• migrated data between lotus, outlook, adobe, mototriage, xp and windows 7

• set up new machines and made walk through to provide end user support logins and application

issues. Manage Engine service desk

• added and deleted local admin rights and standard user accounts

• added and deleted local machine names to the network

• changed network machine names then added to different domains

Temporary Contract Assignments:

Comp-USA 7/2005 - 01/2006

Dell Certified Systems Expert (banctec) 08/2004 - 07/2005

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