Service Customer

Laron M. Maske

**** ******* ***** *****

Wake Forest NC 27587

919-***-****

**********@*****.***

PROFESSIONAL EXPERIENCE:

Service Technician, Ryder Trucking, Inc., Garner NC (03/13 to 09/14)

• Conduct service inspections of all returning trucks

• Review returning trucks’ service logs to identify possible service gaps

• Verify all returning rental and service trucks meet minimal service standards

• Replenish diesel fuel, vehicle fluids, tire pressure for all returning trucks

• Ensure operational soundness of all returned vehicles

• Provide customer service to all drivers

• Reconcile service request forms for accuracy

• Reconcile fuel pump usage records

• Review daily safety standards

• Mitigate risk of all service equipment

• Inspect all trucks for service risk

• Make all trucks ready for highway travel

Service Technician, Randstad Recruiting Services, (Ryder Trucking temp to perm assignment)

Raleigh NC (03/08 to 03/13)

• Conduct service inspections of all returning trucks

• Review returning trucks’ service logs to identify possible service gaps

• Verify all returning rental and service trucks meet minimal service standards

• Replenish diesel fuel, vehicle fluids, tire pressure for all returning trucks

• Ensure operational soundness of all returned vehicles

• Provide customer service to all drivers

• Reconcile service request forms for accuracy

• Reconcile fuel pump usage records

• Review daily safety standards

• Mitigate risk of all service equipment

• Inspect all trucks for service risk

• Make all trucks ready for highway travel

Automotive Sales Associate, Suzuki of Hickory, Hickory NC (03/06 to 09/06)

• Manage customer pipeline

• Schedule appointments for car sales

• Discuss financing options with customers

• Follow-up on sales referrals

• Review sales goals and standards

• Conduct and participate in sales huddles

• Promote yearly new car editions

• Ensure compliance with all federal and state financing regulations

• Verify customer financial integrity

• Assist customers with financing applications

• Provide customer with all financial and credit guidelines

• Develop relationships with insurance agencies, financial institutions and second financing

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• Support relationships with external partners for potential customer referrals

Automotive Sales Associate, Roberts Mazada, Hickory NC (03/04 to 03/06)

• Manage and prioritize customer pipeline

• Schedule appointments for car sales

• Discuss financing options with customers

• Follow-up on sales referrals

• Review sales goals and standards

• Conduct and participate in sales huddles

• Promote yearly new car editions

• Ensure compliance with all federal and state financing regulations

• Verify customer financial integrity

• Assist customers with financing applications

• Provide customer with all financial and credit guidelines

• Develop relationships with insurance agencies, financial institutions and credit repair agents

• Support relationships with external partners for potential customer referrals

Automotive Sales Associate, Millennium Automotive, Durham NC (11/03 to 03/04)

• Manage and prioritize customer pipeline

• Schedule customer car sale appointments

• Discuss financing options with customers

• Follow-up on sales referrals

• Promote yearly new car editions

• Verify customer financial integrity

• Assist customers with financing applications

• Provide customer with all financial and credit guidelines

• Support relationships with external partners for potential customer referrals

Teacher Assistant, Stanley County Charter School, Albemarle NC (01/00 to 08/03)

• Support primary classroom teachers and students

• Engage in one on one student development

• Review student benchmarks

• Identify student progress

• Support student development plan and academic trends

Environmental and Sanitation Technician, Sysco Foods, Concord NC (02/99 to 12/99)

• Conduct daily inspections of loading areas

• Maintain sanitation of loading dock area

• Dispose of weather-prone debris, both wood and cardboard crates

• Ensure entrance areas are free and clear of possible safety violations

• Maintain stock areas

• Neutralize and clean spills to restore dock and storage areas’ safety

Correctional Officer, Orange Correctional Center, Hillsborough, NC (01/92 to 08/98)

• Ensure public safety

• Maintain care and safety for all assigned inmates

• Practice standards and procedures for assigned post

• Mitigate potential risk for safety officers and inmates

• Participate in annual physical fitness and unarmed self-defense

• Participate in yearly qualifications for weapons

• Proficiency in shot-gun, 38 caliber revolver and mini-14 riffle

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EDUCATION:

North Carolina Central University, Durham, NC

• BA in Criminal Justice, May 1991

COMPUTER LITERACY:

• Microsoft Word

• Microsoft Excel

References available upon request

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