Located in atlanta,ga

Phone: 404-***-**** • E-mail: acn58m@r.postjobfree.com

ERIC D. MANNS

OBJECTIVE

Objective: IT Professional with a solid background in the Information Technology and

telecommunications industry, looking to obtain a full time position in the field of networking or

information security. Very open to relocation, if required.

SUMMARY OF SKILLS

Exposure to Data Networking: TCP/IP, BGP, OSPF, EIGRP, RIP, LAN/WAN, NBMA, VLAN,

802.1q, VTP, STP, RSTP, IPv6, CAT5/6, and Fiber Optics.

Exposure to Voice Networking: VoIP, PG, ACD, DTMF, DNIS, DID, Call Control Scripts, IVR,

AA, POTS, PSTN, PBX, Agent MAC Requests (Move, Add, Change), CC/VRU, ICM, CVP,

Uniphi Connect, and Aspect.

Exposure to System Administration: Windows Server 2003/2008/2008R2, Exchange Server 2007,

SQL Server 2012, Dynamics CRM 2011, VMware ESXi.

Exposure to Information Security: Encryption/Authentication Techniques, WatchGuard Firewall

Configuration, VPN/BOVPN Setup/Troubleshooting, Configuring & Maintaining Security Policies

(High & Low Level), ACLs In Cisco Routers, and Port Security Configuration In Cisco switches.

Advanced Project Management Courses: Microsoft Project 2010/2013, Procurement Management,

Communications Management, Risk Management, Quality Management, Cost Management, and

Strategic Management.

Advanced Technology Management Courses: Foundations of Mgmt. & Technology, Principles of

Technology Mgmt., Strategic Mgmt. of Technology and Innovation, Economics & Financial

Analysis for Technology Managers, Organizational Performance Mgmt., Managing People in

Technology-Based Organizations, Managing Strategy & Performance in Technology-Based

Organizations.

Academic Project (B.S.): Project Manager in developing an information system for the Middle Ga.

Regional Transition Center, involving hands-on experience with relational databases, networking

management and administration, web development and programming, graphics, and information

security. Managed a team of 6 diverse Senior I.T. students.

EDUCATION

Bachelor of Science in Information Technology

Specializations: Information Security and Network Administration

Macon State College, Macon, GA (July 2011)

Master of Science in Technology Management

Concentration:

Project Management

University of Maryland University College

Adelphi, Maryland (April 2015)

CERTIFICATIONS

CompTIA Network+ Certification (Active)

Cisco Certified Networking Associate, CCNA (Active)

PROFESSIONAL TRAINING

ShoreTel Contact Center Supervisor Training (September 2012)

ShoreTel Contact Center System Administrator Training (September 2012)

Microsoft Professional Training: Server Administrator, Windows 2008R2 (October 2012)

Microsoft Professional Training: Enterprise Desktop Administrator, Windows 7 (November

2012)

WatchGuard Firewall Professional Training, XTM Series (May 2013)

PROFESSIONAL EXPERIENCE

Apex Systems Inc. June 2014 to Present

Atlanta, GA

Network Engineer

• Responsible for maintenance and support of Cisco Voice infrastructure.

• Maintain and support the voice backbone infrastructure - Deals with Aspect Automatic Call

Distribution Systems (ACDs), Peripheral Gateways (PGs), Intelligent Contact Management

(ICM), and Cisco Customer Voice Portal (CVP).

• Assist in handling ITIL oriented help desk incidents for thousands of employees, using HP

Service Manager.

Endeavor Telecom October 2011 to June 2014

Atlanta, GA

Network Administrator (Sept 2012 to June 2014)

• Administrator of all networks, systems, and corporate infrastructure – Primarily Cisco and

Dell hardware.

• Including 10+ physical servers, 40+ virtual servers, 120+ local users, 100+ remote users, 50

TB SAN environment, WAN/LAN hardware, software, and cabling, Call Center VoIP Phone

System, CRM system, and security infrastructure.

• Point of contact for procurement of all software and hardware for the entire organization.

Technical Support Specialist (Oct 2011 to Sept 2012)

• Provide technical support to clients, peers and executive staff

• Responsible for SLA escalations made through ticketing systems and call center software

• Serve as the main point of contact for field engineers handling all troubleshooting on pc’s,

printers, register’s (POS), security devices, terminals, wireless access points, and Cisco

router and switch configuration issues. Also involved handling Fortinet, Juniper, Sonicwall,

Adtran, and 3Com equipment and/or firmware.

All Access Computers December 2010 to May 2011

Macon, GA

Intern – B.S. internship

• Maintained infrastructure and networking environment for brick and mortar stores

• Project Manager leading the team through new installation of hardware to maintain and

upgrade topology

• Team lead on database design, virtual testing environment and web development

Vector Marketing May 2007 to September 2009

Macon, GA

Sales Representative – while pursing undergrad studies

• Developed all external marketing programs

• Recruited and mentored all new hires for the marketing team

• Client facing professional with excellent communication and presentation skills

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