Sales Customer Service

Stefanie Hart

*** ******* ****, ***** ****** OH *3338

*********@*****.*** - 419-***-****

Highly motivated professional seeks a challenging career opportunity in Product Sales.

Work Experience

Account Executive

Toshiba Business Solutions - Chicago, IL

2013 to 2014

In order to broaden the range of their business products division, Toshiba expanded their Chicago office,

including creating my position, to better meet the needs of both new and existing customers, and

generate product and brand awareness within the community.

• Acquire new and manage existing accounts to increase revenue and customer retention.

• Conduct sponsored company and charity related events in order to extend community outreach.

• Prospect new business through cold calling, company events and sales based software.

• Create sales marketing material to attract new business.

• Organize training programs and initiatives for current customers in order to increase their understanding

of the product.

• Develop business relationships with prospects in order to establish rapport with future customers.

• Provide continuous customer service to all customers in the pursuance of client satisfaction.

Account Executive

American Homepatient - Columbus, OH

2012 to 2013

Provide services and introduce products critical to company success, including a proactive approach to

the care and assessment of patients in need of oxygen equipment and supplies, sleep therapy

equipment, and aerosol nebulizer medications

• Qualify accounts by cold calling, in an undeveloped territory, to create, meet and exceed goals for a

quarterly sales plan.

• Increased sales numbers by turning dormant accounts into maintenance accounts

• Educate the medical community in central Ohio area American Home Patient products and services

• Call on physicians in the hospital and office setting to discuss patient testing and therapies

• Build and maintain relationships with physicians and healthcare professionals to partner in patient care

Sales Representative

Lincare Holdings - Columbus, OH

2011 to 2012

Responsibilities include the following essential functions:

• Establish and maintain a relationship with referral sources in the medical community. Responsible for

obtaining a predetermined number of oxygen referrals per month.

• Identify and develop new referral sources.

Prepare for and participate in trade shows, exhibits and advertising campaigns.

• Conducts in-service for referral sources educating them in the use and application of Lincare

equipment.

• Initiate resolution to complaints from referral sources with the appropriate management.

• Prepare and submit approved plans for sales territory management. Provide marketing information to

management as requested and/or made available.

• Follow up on referral sources or patients to identify problems with product or services and report to

management.

• Assist in the preparation of sales forecasts.

• Understand and provide information on Medicare and insurance procedures, pricing information, and

product information to referral sources.

• Assist the centers in the assurance of clean paperwork before information is sent to reimbursement

offices for billing and collection activities.

Education

Bachelor of Arts in Communication

The Ohio State University -

Columbus, OH

2010

High School Diploma

Mount Gilead High School -

Mount Gilead, OH

2003

Additional Information

Computer Skills

Microsoft Office, Microsoft Works, Windows Vista, Lotus Notes, Quick Books, Open Office, iwork, CRM,

Salesforce

Recent Personal Accomplishments

• Relay for Life- Volunteer for the fight against cancer

• PRSSA- Student Chapter from 2005- present

• UAEA- Volunteer for the University Area Enrichment Association

• American Quarter Horse Association- member since 1997; Ohio's world cup team 2000-2002

• Ohio Quarter Horse Association- member since 1997; served as health and safety advisor 2000

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